Summary
Overview
Work History
Education
Skills
Accomplishments
VOLUNTEER AND LEARDERSHIP EXPERIENCES
Certification
Work Availability
Timeline
Generic
MUHAMMAD IRFAN BIN ROSLI

MUHAMMAD IRFAN BIN ROSLI

IT Operation Network Operation Center
Bandar Baru Bangi,Selangor

Summary

Resourceful specialist with expertise in problem-solving, data analysis, and customer service. Possesses a strong ability to quickly learn new technologies and processes, enabling success in any role. Demonstrated track record of effectively managing multiple projects and developing innovative solutions that yield tangible results.

Overview

5
5
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

IT Operations NOC Specialist

Nevigate Global Network Sdn Bhd
10.2024 - Current
  • IT Operations NOC Specialist with experience in fault analysis, incident troubleshooting, and real-time network circuit traffic monitoring
  • Proficient in managing Level 1 and Level 2 technical escalations for Nevigate Links, CPE, and VPNs, ensuring SLA compliance through proactive collaboration with providers and customers
  • Skilled in compiling detailed handover documentation, customizing operational reports, and performing 24/7 shift-based monitoring and support
  • Adept at escalating unresolved issues to Level 3 or management and driving timely resolutions to maintain seamless network operations and technical provisioning
  • Compile reference documentation for internal teams during handover
  • Perform fault analysis, classification, and troubleshooting of incidents through the support portal
  • Provide network circuits traffic monitoring and updates
  • Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA)
  • Liaise with customers to provide updates as per the agreed SLA
  • Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs
  • To escalate up to Nevigate Level 3 and/or management, if issues are not resolved or encountered prolonged delay to resolution
  • Perform customization of daily, weekly, and monthly reports
  • Performed shift work to maintain 24/7 network support
  • Completed ad-hoc tasks related to network management and technical provisioning

Network/Hardware Development Engineer

Riajati
09.2024 - 10.2024
  • In my role, I focus on the research and development, assembly, testing, commissioning, deployment, and maintenance of integrated solutions across various domains, including electronics, electrical systems, instrumentation, sensors, control systems, power protection, and telecommunications
  • Led the deployment, installation, and configuration of server, storage, networking, security, and other hardware systems
  • Conducted comprehensive testing and troubleshooting to ensure optimal performance and reliability
  • Managed system monitoring and maintenance to enhance operational efficiency and reduce downtime
  • Collaborated with cross-functional teams to develop innovative integration solutions that meet client specifications
  • Through this experience, I have developed a strong expertise in technical project management and a keen ability to deliver complex solutions effectively

Information Technology Technical Support Intern

VSTECS Berhad
07.2020 - 11.2020
  • As an IT Technical Support Intern, I played a pivotal role in ensuring seamless computer setup and configuration for a leading supplier distributing personal computers to government offices across Malaysia
  • Field Deployment: Led the setup and deployment of personal computers on client sites, primarily focusing on LHDN government offices throughout Malaysia
  • Hardware Installation and Configuration: Demonstrated proficiency in unboxing, assembling, and configuring personal computers, guaranteeing optimal performance and functionality upon deployment
  • Software Integration: Executed comprehensive software installation procedures, including operating systems and essential applications, to meet client requirements and enhance user productivity
  • Data Migration Expertise: Facilitated efficient data migration processes, transferring critical files and settings from legacy systems to newly deployed computers with precision and accuracy
  • Collaborative Teamwork: Worked closely with a dedicated team to coordinate logistics and ensure timely delivery and setup of computers at various office locations, fostering a culture of collaboration and efficiency
  • Client Satisfaction: Engaged with clients during setup to address inquiries and concerns, ensuring alignment with their expectations and fostering strong client relationships
  • Technical Troubleshooting: Provided on-the-spot technical support and troubleshooting assistance, swiftly resolving issues to minimize downtime and optimize system performance
  • Adherence to Standards: Maintained strict adherence to established protocols and procedures, guaranteeing consistency and quality in computer setup and configuration processes
  • Attention Detail: Employed meticulous attention to detail to ensure accurate setup and configuration of computers, minimizing errors and enhancing user experience
  • Flexibility and Travel Readiness: Demonstrated flexibility and willingness to travel extensively to client sites across Malaysia, adapting to diverse environments and meeting project demands effectively

Education

Bachelor of Computer Engineering Technology (Networking Systems) with Honours - Networking System

University Kuala Lumpur - Malaysian Institute of Information Technology (UniKL MIIT)
09.2021 - 04.2025

Diploma in Network Security - undefined

German-Malaysian Institute(GMI)
07.2018 - 08.2021

Skills

Customer relations

Accomplishments

  • Final Year Project(FYP), Universiti Kuala Lumpur - Malaysian Institute of Information Technology

    LatencyShield: Enhancing Application Layer Resillence of Delay Detection of HTTP
  • Enhance user satisfaction by leveraging Icinga to establsh an advanced monitoring system
  • Proactively addressing chronic latency issues within the applications ensuring a seamless user experiences.


Final Year Project(FYP), German-Malaysian Institute(GMI)

E-Kiosk Snacks Machine

Worked in team of 5 to develop mobile application with card-less and cashless payment as the new alternative product method for PayWave and QR code (EZPay Vending Machine).



  • Double Authentication (One Time Password)

The projects security features include user validation and verification, double authentication and one time Passwords. The OTP ensure the safety of user payments within the application, while also aiding in authenticating user accounts to prevent fraudulent transactions at the E-kiosk machine.

  • Databases applicaition security

Enforce data security protocols through user authentication, managing access based on usernames and passwords and manage inventory details of items accessible through the E-Kiosk Machine.

  • Prevent from any SQL Injection

By preventing SQL Injection through methods such as using prepared statements, validating and sanitizing inputs, and employing stored procedures, we ensure that only authorized users have access to the system. These best practices safeguard our application from potential exploits, maintaining the integrity and security of user accounts and sensitive data.

VOLUNTEER AND LEARDERSHIP EXPERIENCES

Media Committee Of Unikl MPU Community Service of Community Alliance Recovery and Enviroment (CARE)


On January 2022, I, as a student, joined this MPU subject and acted as a volunteer to help people affected by the devastating floods. As part of the MEDIA COMMITTEE of the Unikl MPU Community Service under the Community Alliance Recovery and Environment (CARE), 

I contributed by providing essential manpower support, organizing donations, and coordinating various forms of aid to assist the flood victims. Additionally, I actively promoted the event and raised awareness through multiple social media platforms, including Facebook and Instagram, ensuring that the community's efforts reached a wider audience. This experience allowed me to develop my teamwork, communication, and organizational skills while making a positive impact on those in need.



Media Committee Of GMI Co-Curricular Activities and Community Services with Orphanage.


On January 2019, I volunteered at an orphanage located in Kajang, where I had the opportunity to contribute to creating a memorable experience for the children. As part of our community outreach program, we organized a trip to the bird park, aiming to provide the kids with an enjoyable weekend. The day was filled with excitement as we explored the park, watching various species of birds and animals, giving the children the chance to learn about wildlife in a fun and engaging way.

During the event, I was assigned as the event day photographer, responsible for capturing moments throughout the day. I ensured that the children’s smiles, their interactions with the animals, and the overall joy of the experience were documented, creating lasting memories for the orphanage. Additionally, I took on the responsibility of managing the team meals, ensuring that everyone, from the volunteers to the children, had their meals organized and served on time. I coordinated with local vendors, supervised meal distribution, and made sure all dietary needs were met, ensuring a smooth and well-executed day.



Certification

CCNAv7: Enterprise Networking, Security and Automation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

CCNAv7: Enterprise Networking, Security and Automation

08-2026

CCNAv7: Switching, Routing and Wireless essentials

01-2026

IT Operations NOC Specialist

Nevigate Global Network Sdn Bhd
10.2024 - Current

Network/Hardware Development Engineer

Riajati
09.2024 - 10.2024

IOT Fundamentals: Big Data and Analytics

04-2024

Bachelor of Computer Engineering Technology (Networking Systems) with Honours - Networking System

University Kuala Lumpur - Malaysian Institute of Information Technology (UniKL MIIT)
09.2021 - 04.2025

Information Technology Technical Support Intern

VSTECS Berhad
07.2020 - 11.2020

Diploma in Network Security - undefined

German-Malaysian Institute(GMI)
07.2018 - 08.2021
MUHAMMAD IRFAN BIN ROSLIIT Operation Network Operation Center