MUHAMMAD IKMAL AIMAN BIN HASYIM
Semenyih
Summary
Highly skilled and customer-oriented Service Bartender with some experience in the hospitality industry. Demonstrated proficiency in mixing and serving a wide range of beverages, including specialty cocktails, while maintaining an impeccable standard of quality and service. Possess strong communication and interpersonal skills, able to effortlessly build rapport with guests to provide a memorable and enjoyable dining experience. A quick learner with a keen attention to detail, consistently ensuring accuracy and efficiency in all aspects of the job. Committed to delivering exceptional service and continuously seeking opportunities for professional growth and development in the field.
Overview
3
3
years of professional experience
Work History
Bartender
Karl's Group @ Upper House
10.2024 - Current
- - Demonstrated expertise in preparing and serving a wide variety of cocktails and spirits with an emphasis on customer satisfaction and quality service.
- - Assisted in managing bar operations, including inventory control, ordering supplies, and maintaining cleanliness standards.
- - Developed and implemented signature cocktails, enhancing the drink menu to attract more patrons and improve overall sales.
- - Provided exceptional customer service, fostering a welcoming atmosphere and building rapport with regular customers.
- - Trained new bartenders and bar staff on cocktail preparation, customer service best practices, and health and safety regulations.
- - Handled cash and credit card transactions efficiently, ensuring accurate billing and minimizing discrepancies.
- - Assisting management to organize special events and promotions, resulting in increased foot traffic and sales.
- - Resolved customer complaints and concerns promptly, ensuring a positive experience and repeat business.
- - Maintained knowledge of current trends in mixology and beverage services, attending workshops and tastings as needed.
- - Worked effectively in a fast-paced environment, managing multiple tasks while ensuring high-quality service during peak hours.
- - First experience of guest shift.
Bar back, server, bartender
Vertigo Sky Bar
07.2023 - 06.2024
- - Extensive knowledge of different types of alcoholic beverages, their ingredients, and how to properly mix them
- - Ability to create unique and delicious craft cocktails, adapting to customer preferences and dietary restrictions
- - Exceptional customer service skills, providing a warm and welcoming atmosphere for patrons
- - Efficient multitasking abilities, managing multiple drink orders and serving tables simultaneously
- - Proficient in handling cash transactions and accurately processing payments
- - Strong communication skills, effectively interacting with both customers and co-workers
- - Knowledge of proper bar setup and closing procedures, ensuring cleanliness and organization
- - Ability to work in a fast-paced environment, adapting to high volume and time-sensitive situations
- - Familiarity with health and safety regulations, maintaining a clean and sanitary work environment
- Dzul (manager) 0122480058
- Boi (Bar Spvsr) 0136995155
Education
SPM -
Sekolah Menengah Kebangsaan Engku Husain
11.2017
UPSR -
Sekolah Kebangsaan Semenyih
11.2012
Skills
- Critical thinking
- Patience
- Comunication skill
- Work under preasure
- Organizational skill
- Leadership skill
- Conflict resolution skills
- Customer service
- Inventory management
- Cash handling
- Mixology techniques
- Event coordination
- Fast-paced environment
- Communication skills
- Cocktail development
- Customer engagement
- Multitasking efficiency
- Positive attitude
- Patience with customers
- Stock rotation
- Cocktail preparation
Languages
English
Advanced
C1
Hobbies and interests
- travel,lifestyle,fashion,culture
Timeline
Bartender
Karl's Group @ Upper House
10.2024 - Current
Bar back, server, bartender
Vertigo Sky Bar
07.2023 - 06.2024
SPM -
Sekolah Menengah Kebangsaan Engku Husain
UPSR -
Sekolah Kebangsaan Semenyih