MUHAMMAD HAZIQ BIN ABDUL HAMID
SENIOR AREA MANAGER (TEALIVE - FRANCHISE DEPT)
Kuala Lumpur
Summary
Results-oriented Franchise Area Manager with 7 years of experience in the food and beverage industry, overseeing multi-unit operations. Skilled in driving sales growth, maintaining brand standards, and optimizing operational efficiency across multiple locations. Adapt at training and mentoring business partner and store managers to ensure high-quality service, food safety compliance, and customer satisfaction. Ability to manage costs, and implement strategic initiatives to enhance profitability. Skilled in fostering strong relationships to align business objectives with corporate standards.
Overview
2025
2025
years of professional experience
8
8
years of post-secondary education
Work History
Event Organizer
HAFIS GLOBAL AND SERVICES
Melaka Tengah, Johor
- Achieving good quality standards within a budget and maintaining high practice of hygiene during preparation and follow up on customer satisfaction
- Arranging cross-functional work with team
- Ensuring coordination and execution on the day being followed as planned
Intern
MATRADE
Kuala Lumpur, Kuala Lumpur
- Reporting under South Asia Market Department
- Daily tasks to be monitoring, analyzing and updating the Trade Performance within South Asian Countries
- Performing market research for potential countries
SENIOR AREA MANAGER (FRANCHISE DEPT)
LOOB HOLDINGS SDN BHD (TEALIVE)
Kota Damansara, Kuala Lumpur
08.2017 - Current
- Optimizing and overseeing operations to ensure efficiency and productive.
- Assist on setting goals and creating action plans for the franchisee. E.g, 'meet & discuss at least 10 bottom lines store every months to review sales and discuss on action plan'
- Marketing & Brand Management - assist on local store marketing strategies to attract customers. E.g, 'suggest at least 3 strategic promotion to business partner and try to match with demographic area demands'
- Help franchisees implement the franchisor's marketing campaigns effectively. E.g, 'support with designing and providing bunting or banner to increase awareness'
- Ensure adherence to branding guidelines to maintain the standard
- Performance Monitoring - identify performance gaps and suggest corrective action plan. E.g, 'meet up every 3 months to review outlet sales performance, labor, and stock purchasing amount'
- Track key performance indicators -sales, customer experience, audit score
- Conduct and develop cross functional training/program for franchise owner and their staff to maintain quality and performance standards. E.g, 'organize class/briefing/workshop through out all level from SV to Business Partner such as HR Briefing, Maintenance Workshop, Audit Performance Class'
- Provide ongoing support for day-to-day operations and troubleshooting. E.g, 'Assist and advice on daily operational issue up to cross functional dept related issue such as system, stocks, on-going promotion'
- Enhanced overall productivity by identifying skill gaps and providing targeted training programs for staff members.
Education
BACHELOR OF BUSINESS ADMINISTRATION (HONS) - MANAGEMENT AND ENTREPRENEURSHIP
Universiti Kuala Lumpur
Kuala Lumpur 01.2014 - 01.2016
Diploma - Business Studies
Kolej Profesional Mara Ayer Molek
Melaka 01.2011 - 01.2013
Sekolah Menengah -
Kebangsaan Bukit Katil
Melaka 01.2005 - 01.2009
Skills
Analytical Skills
sensitive with current market changes that impact on business operation internally or externally
People Development
on-going support towards business partner to equip each employee level with latest knowledge and skills
Emotional Intelligence
current position require a lot of emotion handling where we shall stand in neutral line at all times
Cross-Functional Coordination
organize workshop & briefing with different dept to business partner, ensuring both parties always align
Additional Information
Preference:
Type of employment : Full Time
Willing to Travel : Yes
Preferred working days : Yes
Own Transport : Yes
Referece:
1. Ooi Tiat Huay
Head, Tealive Operation Dept
LOOB HOLDING SDN BHD
14, Jalan Teknologi, Taman Sains Selangor, 47810 Petaling Jaya, Selangor
(019-263 1382)
2. Yusry Zakaria
Senior Trainer, Training Dept
LOOB HOLDING SDN BHD
14, Jalan Teknologi, Taman Sains Selangor, 47810 Petaling Jaya, Selangor
(012-779 0831)
Timeline
SENIOR AREA MANAGER (FRANCHISE DEPT)
LOOB HOLDINGS SDN BHD (TEALIVE)
08.2017 - Current
BACHELOR OF BUSINESS ADMINISTRATION (HONS) - MANAGEMENT AND ENTREPRENEURSHIP
Universiti Kuala Lumpur
01.2014 - 01.2016
Diploma - Business Studies
Kolej Profesional Mara Ayer Molek
01.2011 - 01.2013
Sekolah Menengah -
Kebangsaan Bukit Katil
01.2005 - 01.2009
Event Organizer
HAFIS GLOBAL AND SERVICES
Intern
MATRADE
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