Summary
Overview
Work History
Education
Skills
Supplementary Strength
Skills Languages
Ic Number
Country Of Origin
Personal Information
Timeline
Generic
Muhammad Hanis Bin Hussein

Muhammad Hanis Bin Hussein

DESKTOP SUPPORT/ONSITE TECHNICIAN
Johor Bahru

Summary

Having a stable and challenging career that used my personal capability and creativity where I can enhance my skills and improve my knowledge. To work in a company with good working environment in order to contribute to the new technology and be a part of it. Also, willing to face new challenge in fulfilling the company vision and expanding my carrier. Work as a full-time worker at your company and getting more experience.

Overview

13
13
years of professional experience
2013
2013
years of post-secondary education

Work History

COWAY TECHNICIAN

COWAY MALAYSIA SDN BHD
11.2021 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Installed various home appliances product such water purifier, air purifier, outdoor filter, water softener and many more.

Technical Support Agent (Razer Core Project)

NEC Corporation Malaysia
09.2020 - 10.2021
  • Company Overview: IT Technical Helpdesk
  • Provide troubleshooting via chat and email for customer from North America, Asia Pacific and Europe.
  • Remedy and creating a device replacement process for a faulty customer’s device.
  • IT Technical Helpdesk

Technical Assistant / Desktop Engineer

NCS Pte Ltd.
09.2014 - 09.2020
  • Company Overview: IT Services
  • Providing 1st level supports for customers.
  • Make sure that antivirus is up-to-date.
  • Migrating Windows 7 to Windows 10.
  • Resetting student’s password via active directory.
  • Setting up IT equipment for school event.
  • Setting up image for school and national exam.
  • Keeping and maintaining school’s ICT asset.
  • Make sure that all laptop and desktop are up-to-date with the latest patch from Microsoft.
  • Supervise software installation and raise a service request to whitelist the software to be install to a government property according to school needs.
  • Maintain network printer.
  • Performing 1st level to maintain network backbone such as server, core switch, edge switch router and etc.
  • Make sure that all ICT equipment in good condition.
  • Raise a hardware incident report if for a broken device.
  • IT Services

ICT Technician

Dafinah Technologies Sdn. Bhd
01.2014 - 09.2014
  • Company Overview: Network
  • Sub-contractor at JB Central as a Surveillance Controller (CCTV maintenance). Make sure that all CCTV recording is working due to safety reason as JB Central is considered as one of the high security buildings as the location is nearby our country border.
  • Network

ICT Technician

IPG Kampus Temenggong Ibrahim Johor
07.2012 - 11.2012
  • Company Overview: Ministry Education of Malaysia
  • Troubleshoot and solving problems regarding ICT.
  • Ministry Education of Malaysia

Education

Diploma in Information Technology - Networking

Politeknik Mersing Johor

SPM - undefined

Sekolah Menengah Teknik Perdagangan

Skills

Microsoft operating system

Supplementary Strength

Expected salary $3000  (negotiable). Available after 1 month notice. Good communication skills, Positive attitude, Self motivated, Able to work independently, Able to work under pressure, Fast learner.

Skills Languages

  • Able to use Microsoft operating system
  • Good communicating in Bahasa Melayu and English
  • Microsoft Office (Microsoft Word, Microsoft Excel, Microsoft Power Point etc)
  • Programming in (Java, C++)
  • Mcafee antivirus, Aruba clearpass, Trend Micro, SCCM
  • Bitlocker and Active Directory Controller

Ic Number

920118-01-6115

Country Of Origin

Malaysia

Personal Information

  • Health Status: Excellent
  • Date of Birth: 01/18/92
  • Gender: Male
  • Marital Status: Married

Timeline

COWAY TECHNICIAN

COWAY MALAYSIA SDN BHD
11.2021 - Current

Technical Support Agent (Razer Core Project)

NEC Corporation Malaysia
09.2020 - 10.2021

Technical Assistant / Desktop Engineer

NCS Pte Ltd.
09.2014 - 09.2020

ICT Technician

Dafinah Technologies Sdn. Bhd
01.2014 - 09.2014

ICT Technician

IPG Kampus Temenggong Ibrahim Johor
07.2012 - 11.2012

SPM - undefined

Sekolah Menengah Teknik Perdagangan

Diploma in Information Technology - Networking

Politeknik Mersing Johor
Muhammad Hanis Bin HusseinDESKTOP SUPPORT/ONSITE TECHNICIAN