Muhammad Hanis Bin Hussein
DESKTOP SUPPORT/ONSITE TECHNICIAN
Johor Bahru
Summary
Having a stable and challenging career that used my personal capability and creativity where I can enhance my skills and improve my knowledge. To work in a company with good working environment in order to contribute to the new technology and be a part of it. Also, willing to face new challenge in fulfilling the company vision and expanding my carrier. Work as a full-time worker at your company and getting more experience.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
Work History
COWAY TECHNICIAN
COWAY MALAYSIA SDN BHD
Johor Bahru, Johor, Malaysia
11.2021 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Installed various home appliances product such water purifier, air purifier, outdoor filter, water softener and many more.
Technical Support Agent (Razer Core Project)
NEC Corporation Malaysia
09.2020 - 10.2021
- Company Overview: IT Technical Helpdesk
- Provide troubleshooting via chat and email for customer from North America, Asia Pacific and Europe.
- Remedy and creating a device replacement process for a faulty customer’s device.
- IT Technical Helpdesk
Technical Assistant / Desktop Engineer
NCS Pte Ltd.
09.2014 - 09.2020
- Company Overview: IT Services
- Providing 1st level supports for customers.
- Make sure that antivirus is up-to-date.
- Migrating Windows 7 to Windows 10.
- Resetting student’s password via active directory.
- Setting up IT equipment for school event.
- Setting up image for school and national exam.
- Keeping and maintaining school’s ICT asset.
- Make sure that all laptop and desktop are up-to-date with the latest patch from Microsoft.
- Supervise software installation and raise a service request to whitelist the software to be install to a government property according to school needs.
- Maintain network printer.
- Performing 1st level to maintain network backbone such as server, core switch, edge switch router and etc.
- Make sure that all ICT equipment in good condition.
- Raise a hardware incident report if for a broken device.
- IT Services
ICT Technician
Dafinah Technologies Sdn. Bhd
01.2014 - 09.2014
- Company Overview: Network
- Sub-contractor at JB Central as a Surveillance Controller (CCTV maintenance). Make sure that all CCTV recording is working due to safety reason as JB Central is considered as one of the high security buildings as the location is nearby our country border.
- Network
ICT Technician
IPG Kampus Temenggong Ibrahim Johor
07.2012 - 11.2012
- Company Overview: Ministry Education of Malaysia
- Troubleshoot and solving problems regarding ICT.
- Ministry Education of Malaysia
Education
Diploma in Information Technology - Networking
Politeknik Mersing Johor
SPM - undefined
Sekolah Menengah Teknik Perdagangan
Skills
Microsoft operating system
Communication in Bahasa Melayu
Communication in English
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Power Point
Programming in Java
Programming in C
Mcafee antivirus
Aruba clearpass
Trend Micro
SCCM
Bitlocker
Active Directory Controller
Supplementary Strength
Expected salary $3000 (negotiable). Available after 1 month notice. Good communication skills, Positive attitude, Self motivated, Able to work independently, Able to work under pressure, Fast learner.
Skills Languages
- Able to use Microsoft operating system
- Good communicating in Bahasa Melayu and English
- Microsoft Office (Microsoft Word, Microsoft Excel, Microsoft Power Point etc)
- Programming in (Java, C++)
- Mcafee antivirus, Aruba clearpass, Trend Micro, SCCM
- Bitlocker and Active Directory Controller
Ic Number
920118-01-6115
Country Of Origin
Malaysia
Personal Information
- Health Status: Excellent
- Date of Birth: 01/18/92
- Gender: Male
- Marital Status: Married
Timeline
COWAY TECHNICIAN
COWAY MALAYSIA SDN BHD
11.2021 - Current
Technical Support Agent (Razer Core Project)
NEC Corporation Malaysia
09.2020 - 10.2021
Technical Assistant / Desktop Engineer
NCS Pte Ltd.
09.2014 - 09.2020
ICT Technician
Dafinah Technologies Sdn. Bhd
01.2014 - 09.2014
ICT Technician
IPG Kampus Temenggong Ibrahim Johor
07.2012 - 11.2012
SPM - undefined
Sekolah Menengah Teknik Perdagangan
Diploma in Information Technology - Networking
Politeknik Mersing Johor