MUHAMMAD HAFIRUDDIN NASHARUDDIN
KEY ACCOUNT MANAGER
ULU TIRAM
Summary
Motivated individual with experience in technical, customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Key Account Manager
Automation and Control Systems Sdn Bhd
10.2022 - Current
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Developed and delivered presentations to key customers to position products and services.
- Built and maintained strong client relationships to drive business growth.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Expanded key account base by identifying and cultivating new business opportunities.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Improved client retention rates with personalized follow-up strategies and problem-solving techniques.
- Developed and maintained strong relationships with key clients to ensure long-term business growth.
- Fostered strong client relationships, leading to increased loyalty and repeat business.
- Managed complex negotiations with key accounts, securing long-term partnerships.
- Drove revenue growth by negotiating favorable contract terms with major accounts.
- Organized and participated in industry events and conferences to network and promote company offerings to potential clients.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
Assistant Manager
Automation and Control Systems Sdn Bhd
07.2020 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized workshop environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Sales and Service Engineer
Automation and Control Systems Sdn Bhd
01.2016 - 06.2020
- Effectively communicated with clients throughout the entire sales process, from initial contact to after-sales support.
- Maximized equipment performance by conducting regular maintenance checks and troubleshooting complex issues when necessary.
- Worked closely with engineering teams to provide accurate estimates on project costs, ensuring transparent pricing structures for clients.
- Continuously improved technical expertise through ongoing education and professional development opportunities.
- Negotiated contract terms with customers, securing mutually beneficial agreements that resulted in long-lasting partnerships.
- Increased repeat business by fostering long-term relationships with key accounts through exceptional service delivery.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
Education
Bachelor of Aircraft Engineering Technology (Hons) - Mechanical Engineering
UniKL, Malaysian Institute of Aviation Technology
Dengkil, Selangor, Malaysia 04.2001 -
Skills
Key account management
Client relationship building
Cross-functional collaboration
High-impact proposal presentation
Customer rapport
Problem-solving abilities
Adaptability and flexibility
Contract negotiation
Reliability
Technical Skills
Timeline
Key Account Manager
Automation and Control Systems Sdn Bhd
10.2022 - Current
Assistant Manager
Automation and Control Systems Sdn Bhd
07.2020 - 09.2022
Sales and Service Engineer
Automation and Control Systems Sdn Bhd
01.2016 - 06.2020
Bachelor of Aircraft Engineering Technology (Hons) - Mechanical Engineering
UniKL, Malaysian Institute of Aviation Technology
04.2001 -
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