MUHAMMAD FITRI BIN HANAPI

A) Supply Chain Operations and Workflow Monitoring

• Ensured end-to-end supply chain visibility by monitoring shipment progress, validating transport milestones, and proactively addressing deviations.
• Followed up on invalid entries from customers, vendors, and subcontractors to maintain data integrity.
• Coordinated alternative transport arrangements in cases of carrier unavailability.
• Verified customer bookings in accordance with established procedures and optimized shipment consolidation opportunities.
• Reported on data quality and provided necessary clarifications to stakeholders.

B) Customer Service and Satisfaction

• Managed order fulfillment processes to ensure high service levels and timely delivery.
• Maintained consistent and proactive communication with customers to address inquiries and resolve issues.
• Acted as a primary point of contact, facilitating troubleshooting and escalation of service-related concerns.
• Represented the organization in internal and external communications, ensuring customer interests were prioritized.
• Identified and documented cost-saving opportunities delivered to customers.

C) Vendor & Partner Performance Improvement

• Monitored third-party logistics (3PL) service quality and provided performance feedback to contract managers.
• Supported the deployment and evaluation of new operational practices with logistics partners.
• Contributed to the development and formalization of Standard Operating Procedures (SOPs).
• Delivered first-level operational support to 3PLs, addressing inquiries and data-related issues.
• Generated performance dashboards and key performance indicators (KPIs) to assess vendor efficiency.

D) Operational Quality & Claims Management

• Logged and categorized non-conformities and complaints using standardized codes.
• Conducted root cause analyses and managed claims through structured issue resolution processes.
• Assessed potential claims and provided recommendations to customers.
• Assigned and monitored corrective actions, escalating complex cases as needed.

E) Spot Quotation Management

• Defined transport requirements and obtained spot quotations from approved 3PL providers.
• Evaluated and selected service providers based on cost and service criteria.
• Maintained and updated the spot quotation database for operational reference.

A) Monitoring Supply Chain Operations

• Monitored supplier deliveries and updated schedule adherence to ensure alignment with production timelines.
• Communicated and negotiated with local and international suppliers to secure timely material arrivals supporting production demand.
• Maintained and updated Line of Balance (LOB) reports based on in-transit shipments and current stock levels to assess production coverage and identify potential risks.

B) Maintaining and Forecasting Future Risks

• Led LOB review sessions with the internal team to address delivery issues and forecast production risks.
• Conducted monthly inventory surveys requiring suppliers to report current Finished Goods (FG) and Work in Progress (WIP) status.
• Identified supply risks and collaborated with suppliers to clarify issues and implement mitigation plans; facilitated inventory reviews with Supply Chain Managers to resolve critical concerns.

C) Ad-Hoc Tasks

• Supported SAP Yellow List processes for Airbus and Boeing programs to enable logistics booking upon part arrival.
• Assisted Spirit Supply Chain System team with SAP updates, including part number creation and parameter changes.
• Ensured SAP data accuracy by maintaining up-to-date supplier information reflecting current operational status.