MUHAMMAD FITRI BIN AMRI
CUSTOMER SERVICE AND CABIN CREW
Kuala Lumpur,Banting Selangor
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Highly communicative professional with more than 5 years of expertise as Customer service. Team player provides exceptional guest service. Background in industry positions where client satisfaction is of utmost importance.
Overview
6
6
years of professional experience
20
20
years of post-secondary education
Work History
Executive Concierge
KSL KLANG
10.2023 - Current
- Streamlined reservation processes for hotel facilities, leading to improved guest experiences and increased bookings.
- Maintained accurate and up-to-date records of guest information.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Facilitated and coordinated transportation services for guests.
CABIN CREW
MYAIRLINE MALAYSIA
6 2023 - 10.2023
- To carry out inflight safety and security procedures
- To conduct in-flight and beverage sales and duty free sales
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Answered passengers' questions about flight, aircraft and destination.
- Cleaned and serviced aircraft cabin, galleys and lavatories..
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
CUSTOMER SERVICE OFFICER
IOI MALL
Putrajaya, Putrajaya
12.2021 - 06.2023
- To consistently provide quality and value added services to visitors/guests of the shopping centre in gracious, attentive, courteous and service oriented manner which is include the following: Assist in promotional activities such as Gift Redemptions, contest and follow through necessary actions
- Administer redemptions and rewards for promotions in the shopping mall
- Maintain daily checklist and inventory of facilities such as baby strollers, wheelchairs, etc
- Handle Lost and Found cases
- Assist in setting up for events and functions
- Escort VIPs during functions
- Conduct media tours and handle tour groups
- Recommend dining venues.
CALL CENTRE EXCECUTIVE
Managepay Resources Sdn Bhd (MPay)
12.2020 - 12.2021
- Managing daily task over phone (outbound & inbound) and non voice support i.e email, live chat and Whatsapp
- Handling E-wallet (Mpay & Ka$h) and prepaid MasterCard from verification (KYC) to chargeback process
- Assisting in finance related task such as verify credit card transaction, refund, double charge, payout, settlement, transaction limit and collecting documentations
- Supporting general and technical enquiries for IPG, Mdex and credit card terminals.
MALAYSIAN AIRLINES LOUNGE AMBASSADOR
MAS Awana Sdn Bhd
06.2018 - 12.2020
- Escorting VVIP, VIP, Special Movement, Kerbside, Diplomatic
- Welcoming passenger and serving food & beverage
- Developed and maintained courteous and effective working relationships.
- Oversaw visa issuance process ensuring fair treatment of applicants while maintaining strict adherence to immigration laws..
- Greeted customers and clients to create welcoming atmosphere.
- Assisted citizens abroad by providing timely consular services and support during emergencies.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
CABIN CREW COACH
Transtar Travel & Tour
3 2017 - 5 2018
- Served beverages and food items from refreshment carts and provided information about on board offerings to passengers.
- Delivered clear and concise announcements over the PA system, keeping travelers informed at all times during flights.
- Provided expert guidance during emergency situations, successfully executing evacuation procedures when necessary.
- Assisted passengers with special needs or disabilities, ensuring their comfort and well-being throughout the flight.
- Conducted safety training and education to passenger to increase awareness of safety hazards and empower passenger to cross border
Education
English Education
Smartway English
Klang, Selangor, Malaysia 06.2018 - 05.2018
Aviation Management
Transair Academy International
Sepang, Selangor, Malaysia 04.2001 - 05.2017
High School Diploma -
Sekolah Menengah Kebangsaan Banting
Banting, Selangor, Malaysia 04.2012 - 04.2016
Skills
Personal Information
- Ethnicity: Malay
- Height: 170 cm
- Weight: 65 kg
- Date of Birth: 01/17/99
- Gender: Male
- Nationality: Malaysia
- Marital Status: Single
References
- Mr Rizal Bin Zakaria, 0166710380, Supervisor, No. 135, Jalan Imbi, Kuala Lumpur, 55100
- Mr Punithan, 0133305606, F&B Excecutive, No 29 - 39, Jalan 4, Bandar Baru Salak Tinggi, Selangor, 43900
- Lan, 0122187734, Head Manager, Wisma Mpsb, Lot 113, Jalan USJ 21/10, Subang Jaya, Selangor, 47630
- Hafifi Bin Zulkefli, 0129897773, Assistant Manager
- Azrai Azmi, +60 13-388 3884, Head Manager, S-15-01 level 15,SS Courtyard, Jalan SS15/4G, Subang Jaya, Selangor, 47500
- Nurul Amirah +60115152 4152 ,HOD Concierge, No. 1, Persiaran Bestari 2/ks09,Bandar Bestari, 41200 Klang Selangor
Timeline
Executive Concierge
KSL KLANG
10.2023 - Current
CUSTOMER SERVICE OFFICER
IOI MALL
12.2021 - 06.2023
CALL CENTRE EXCECUTIVE
Managepay Resources Sdn Bhd (MPay)
12.2020 - 12.2021
English Education
Smartway English
06.2018 - 05.2018
MALAYSIAN AIRLINES LOUNGE AMBASSADOR
MAS Awana Sdn Bhd
06.2018 - 12.2020
High School Diploma -
Sekolah Menengah Kebangsaan Banting
04.2012 - 04.2016
Aviation Management
Transair Academy International
04.2001 - 05.2017
CABIN CREW
MYAIRLINE MALAYSIA
6 2023 - 10.2023
CABIN CREW COACH
Transtar Travel & Tour
3 2017 - 5 2018
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