MUHAMMAD FITRI BIN AMRI
CUSTOMER SERVICE AND CABIN CREW
Kuala Lumpur,Banting Selangor
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Highly communicative professional with more than 5 years of expertise as Customer service. Team player provides exceptional guest service. Background in industry positions where client satisfaction is of utmost importance.
Overview
6
6
years of professional experience
20
20
years of post-secondary education
Work History
Executive Concierge
KSL KLANG
10.2023 - Current
- Streamlined reservation processes for hotel facilities, leading to improved guest experiences and increased bookings.
- Maintained accurate and up-to-date records of guest information.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Facilitated and coordinated transportation services for guests.
CABIN CREW
MYAIRLINE MALAYSIA
6 2023 - 10.2023
- To carry out inflight safety and security procedures
- To conduct in-flight and beverage sales and duty free sales
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Answered passengers' questions about flight, aircraft and destination.
- Cleaned and serviced aircraft cabin, galleys and lavatories..
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
CUSTOMER SERVICE OFFICER
IOI MALL
Putrajaya, Putrajaya
12.2021 - 06.2023
- To consistently provide quality and value added services to visitors/guests of the shopping centre in gracious, attentive, courteous and service oriented manner which is include the following: Assist in promotional activities such as Gift Redemptions, contest and follow through necessary actions
- Administer redemptions and rewards for promotions in the shopping mall
- Maintain daily checklist and inventory of facilities such as baby strollers, wheelchairs, etc
- Handle Lost and Found cases
- Assist in setting up for events and functions
- Escort VIPs during functions
- Conduct media tours and handle tour groups
- Recommend dining venues.
CALL CENTRE EXCECUTIVE
Managepay Resources Sdn Bhd (MPay)
12.2020 - 12.2021
- Managing daily task over phone (outbound & inbound) and non voice support i.e email, live chat and Whatsapp
- Handling E-wallet (Mpay & Ka$h) and prepaid MasterCard from verification (KYC) to chargeback process
- Assisting in finance related task such as verify credit card transaction, refund, double charge, payout, settlement, transaction limit and collecting documentations
- Supporting general and technical enquiries for IPG, Mdex and credit card terminals.
MALAYSIAN AIRLINES LOUNGE AMBASSADOR
MAS Awana Sdn Bhd
06.2018 - 12.2020
- Escorting VVIP, VIP, Special Movement, Kerbside, Diplomatic
- Welcoming passenger and serving food & beverage
- Developed and maintained courteous and effective working relationships.
- Oversaw visa issuance process ensuring fair treatment of applicants while maintaining strict adherence to immigration laws..
- Greeted customers and clients to create welcoming atmosphere.
- Assisted citizens abroad by providing timely consular services and support during emergencies.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
CABIN CREW COACH
Transtar Travel & Tour
3 2017 - 5 2018
- Served beverages and food items from refreshment carts and provided information about on board offerings to passengers.
- Delivered clear and concise announcements over the PA system, keeping travelers informed at all times during flights.
- Provided expert guidance during emergency situations, successfully executing evacuation procedures when necessary.
- Assisted passengers with special needs or disabilities, ensuring their comfort and well-being throughout the flight.
- Conducted safety training and education to passenger to increase awareness of safety hazards and empower passenger to cross border
Education
English Education
Smartway English
Klang, Selangor, Malaysia 06.2018 - 05.2018
Aviation Management
Transair Academy International
Sepang, Selangor, Malaysia 04.2001 - 05.2017
High School Diploma -
Sekolah Menengah Kebangsaan Banting
Banting, Selangor, Malaysia 04.2012 - 04.2016
Skills
Fast learner
Motivated
Exceptional communication skills
Successful working in a team environment, as well as independently
The ability to work under pressure and multitask
The ability to follow instruction and deliver quality results
Knowledge in conversational Bahasa Melayu and English
Hospitality industry experience
Safety Procedures
First Aid Training
Professionalism
Personal Information
- Ethnicity: Malay
- Height: 170 cm
- Weight: 65 kg
- Date of Birth: 01/17/99
- Gender: Male
- Nationality: Malaysia
- Marital Status: Single
References
- Mr Rizal Bin Zakaria, 0166710380, Supervisor, No. 135, Jalan Imbi, Kuala Lumpur, 55100
- Mr Punithan, 0133305606, F&B Excecutive, No 29 - 39, Jalan 4, Bandar Baru Salak Tinggi, Selangor, 43900
- Lan, 0122187734, Head Manager, Wisma Mpsb, Lot 113, Jalan USJ 21/10, Subang Jaya, Selangor, 47630
- Hafifi Bin Zulkefli, 0129897773, Assistant Manager
- Azrai Azmi, +60 13-388 3884, Head Manager, S-15-01 level 15,SS Courtyard, Jalan SS15/4G, Subang Jaya, Selangor, 47500
- Nurul Amirah +60115152 4152 ,HOD Concierge, No. 1, Persiaran Bestari 2/ks09,Bandar Bestari, 41200 Klang Selangor
Timeline
Executive Concierge
KSL KLANG
10.2023 - Current
CUSTOMER SERVICE OFFICER
IOI MALL
12.2021 - 06.2023
CALL CENTRE EXCECUTIVE
Managepay Resources Sdn Bhd (MPay)
12.2020 - 12.2021
English Education
Smartway English
06.2018 - 05.2018
MALAYSIAN AIRLINES LOUNGE AMBASSADOR
MAS Awana Sdn Bhd
06.2018 - 12.2020
High School Diploma -
Sekolah Menengah Kebangsaan Banting
04.2012 - 04.2016
Aviation Management
Transair Academy International
04.2001 - 05.2017
CABIN CREW
MYAIRLINE MALAYSIA
6 2023 - 10.2023
CABIN CREW COACH
Transtar Travel & Tour
3 2017 - 5 2018