MUHAMMAD FIRDAUS BIN MOHD YATIM
Project Engineer
Summary
Results-driven professional with focus on efficient account management and process optimization. Key player in improving operational workflows and maintaining high customer satisfaction. Known for strong collaborative skills and ability to adapt to changing demands, ensuring team success and goal achievement.
Experienced with account management, ensuring accurate and efficient updates. Utilizes problem-solving skills to address and resolve account discrepancies effectively. Strong understanding of customer service principles, contributing to enhanced client satisfaction and loyalty.
Talented account management professional prepared for this role. Strong background in account maintenance, problem-solving, and customer service. Known for collaboration, adaptability, and delivering results. Skilled in data analysis, account reconciliation, and CRM software. Dependable team player with focus on achieving success.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
2
2
Languages
Work History
IT Technician
Edaran IT Services Sdn Bhd
02.2017 - 06.2018
- Do preventive maintenance (PM) to all computer laptop and printers under Kementerian Kesihatan Malaysia(KKM).
- Handle all site such as Hospital and Klinik Kesihatan Daerah.
Account Lead Shell/CBRE
Flowco (M) Sdn Bhd
01.2023 - 12.2024
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Worked with clients to develop financial planning strategies and solutions through the evaluation of finances.
- Coordinated cross-functional teams to deliver high-quality solutions within tight deadlines, ensuring timely project completion.
- Streamlined communication channels for improved collaboration between internal teams and clients, leading to increased efficiency.
- Built client relationships by responding to inquiries, identifying and assessing client's needs, resolving problems, and following up with potential and existing clients.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Educated and worked with clients on ROI terms to find accurate solutions.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
Field Support Specialist
Flowco (M) Sdn Bhd
01.2019 - 12.2022
- To handle maintenance on outdoor payment terminal (OPT) system and hardware product to keep it well.
- Project on installation OPT to new/old site station.
- Project all under Petronas, Petron, Bhpetrol and Caltex.
- Travelling to all other region state to completed project that had assign.
Junior Project Engineer
Flowco Malaysia Sdn Bhd
01.2025 - Current
- Enhanced project efficiency by streamlining communication between team members and clients.
- Streamlined processes through the implementation of best practices in project management methodologies such as PMI guidelines or Lean principles.
- Contributed to the successful completion of multiple projects by efficiently managing schedules, budgets, and resources.
- Enhanced project efficiency by streamlining communication between team members and stakeholders.
- Assisted in preparing detailed technical reports to document project progress, findings, and recommendations.
- Increased clients satisfaction by maintaining regular communication updates on project status and outcomes.
Education
Diploma - Computer Networking
Kolej UNITI
01.2013 - 2016.01
Skills
Microsoft Word
undefinedPersonal Information
- Date of Birth: 09/06/95
- Gender: Male
- Nationality: Malaysian
- Driving License: D,B2
- Marital Status: Married
Timeline
Junior Project Engineer
Flowco Malaysia Sdn Bhd
01.2025 - Current
Account Lead Shell/CBRE
Flowco (M) Sdn Bhd
01.2023 - 12.2024
Field Support Specialist
Flowco (M) Sdn Bhd
01.2019 - 12.2022
IT Technician
Edaran IT Services Sdn Bhd
02.2017 - 06.2018
Diploma - Computer Networking
Kolej UNITI
01.2013 - 2016.01
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