Summary
Overview
Work History
Skills
Timeline
Generic

Muhammad Firdaus

Retailer
Kuala Lumpur

Summary

Dynamic Retail Sales Associate with a proven track record at Aeon Taman Maluri, excelling in teamwork and product knowledge. Achieved consistent sales goals through exceptional customer service and upselling, significantly enhancing store loyalty and sales conversion rates. Skilled in efficiently managing transactions and inventory, demonstrating reliability and a knack for fostering repeat client relationships.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Sales Assistant

XES Shoe EkoCherasMall
08.2022 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.

Retail Worker

7-11 Convenience Store
10.2018 - 01.2021
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
  • Collaborated with team members to execute store promotions and sales events, driving revenue growth.
  • Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.

Retail Sales Associate

Aeon Taman Maluri
12.2014 - 09.2017
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Skills

Teamwork

FLUENT IN [LANGUAGE]

Product knowledge

Reliability and punctuality

Timeline

Sales Assistant

XES Shoe EkoCherasMall
08.2022 - Current

Retail Worker

7-11 Convenience Store
10.2018 - 01.2021

Retail Sales Associate

Aeon Taman Maluri
12.2014 - 09.2017

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Muhammad FirdausRetailer