Overview
Work History
Education
Skills
Personal Information
Certification
Otherstrainingskills
Timeline
Generic

MUHAMMAD FARHAN BIN MOHD EZMI

WARRANTY EXECUTIVE
SG BULOH

Overview

2025
2025
years of professional experience
9
9
years of post-secondary education
5
5
Certifications

Work History

WARRANTY EXECUTIVE

ElMINA MOTORS SDN BHD
9 2024 - Current
  • Managed vendor relationships to optimize repair schedules and reduce costs.
  • Monitored industry trends for best practices in warranty management, keeping the team up-to-date on relevant information.
  • Served as a liaison between customers and internal teams during complex or high-value cases, ensuring clear communication and prompt resolution.
  • Increased efficiency in processing claims by developing training materials for new team members.
  • Evaluated warranty claims to determine validity and appropriate action, mitigating potential conflicts or disputes.
  • Collaborated with sales teams to address customer concerns, promoting a positive brand image.

SERVICE ADVISOR

SENTELL JAYA SDN BHD
9 2019 - 9 2024
  • - Responsible for communicating with customers about their vehicle repair needs
  • - Greeting customers and helping them determine repairs and relevant costs
  • - Contacting customers to update them about their vehicle's repair status
  • - To determine pricing for repairs and explain the reasoning for repair costs to customers
  • - Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
  • - Answering customer questions about service outcomes and consulting with technicians when necessary
  • - Informing customers about potential cost savings and warranty protections
  • - Informing customers of changes in service or when their vehicle is ready to be picked up
  • Customer service skills: Provide estimates and schedule appointments, able to handle customer complaints diplomatically and politely
  • Communication skills: Liaison between the customer and technician, Able to clearly explain the technician's repair recommendations to customers while communicating customer needs to technicians
  • Comprehension skills: Comprehend customers questions and concerns as well as what is being said when technicians give complex service recommendations
  • Troubleshooting skills: Able to think on their feet and quickly resolve issues when customers change their minds about service work, repairs are running behind schedule or parts arrive late
  • Math and writing skills: Prepare and calculate estimates and writing skills

Technician

KEREK STORE
03.2023 - 08.2023
  • Service and repair of watches, especially GSHOCK & CASIO brands.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Assisted sales staff with technical inquiries regarding product functionality or performance specifications as needed.

SENIOR TECHNICIAN

GADGETS WORLD 666 SDN BHD (FASTFIX MOBILE REPAIR)
10.2017 - 06.2019
  • - To manage branch operations and activities
  • - To monitor staff attendance and performance
  • - To make sure staff always practice high standard of customer service
  • - To make sure customer comfortable and satisfaction
  • - To improved monthly sales
  • - Preparing daily, weekly and monthly sales report
  • - To troubleshoot and diagnose of smart phone problems
  • - To manage aftermarket order upon customer request
  • - Responsible to received and keep customer mobile phone in high security
  • - Responsible to hand over customer mobile phone in a good condition after completion of service
  • - Responsible for part replacement

BRANCH SUPERVISOR - KUANTAN & SERDANG

GADGETS WORLD 666 SDN BHD
09.2015 - 09.2017
  • - To manage branch operations and activities
  • - To monitor staff attendance and performance
  • - To make sure staff always practice high standard of customer service
  • - To make sure customer comfortable and satisfaction
  • - To improved monthly sales
  • - Preparing daily, weekly and monthly sales report
  • - Preparing Branch and staff report
  • - To manage inventory report (stock in/out, warranty and amendment)
  • - To make sure Branch cleanliness
  • - Responsible for daily opening and closing POS System (cashier)
  • - Responsible for Cash Sale deposit to Company account

TECHNICIAN 1

LONG SETIA AUTO SDN BHD
01.2015 - 06.2016
  • Responsible for car service and repair (major & minor)
  • - Regular service: to change oil filter, engine oil, air filter
  • - Qc Check for vehicle safety system such as lamp, signal, tyre, spare tyre, break pad, Abs System in a good condition
  • - Part Replacement for belting system (air-conditioning, alternator, main belting)
  • - Top overhaul/Overhoul

SALES ASSISTANT

CAMPS & APPARELS CORPORATION SDN BHD
06.2015 - 09.2015
  • - Selling camping and Safety Survival items
  • - Closing daily sales
  • - Cashier
  • - Weekly Stock checked

SERVICE MAINTENANCE

CITY COIN LAUNDRY SDN BHD
07.2014 - 12.2014
  • - Wiring Wall Fan, Lamp, CCTV, Plug Point and Signage
  • - Plumbing Water Tank, Washing Machine, Heater, Water Filter & Sink

Education

UPSR - undefined

SEKOLAH KEBANGSAAN SG PELONG
01.2004 - 01.2009

PMR - undefined

SEKOLAH MENENGAH BNDAR BARU SG BULOH
01.2010 - 01.2013

SKM 1 & 2 - undefined

KOLEJ TAFE SEREMBAN
01.2013 - 01.2014

KURSUS PERNIAGAAN ASAS MEMBAIKI TELEFON - HARDWARE & SOFTWARE (BASIC / ADVANCE)

BRO PHONE TECH ACADEMY
KUALA LUMPUR
12.2017 - 12.2017

SIJIL KEMAHIRAN MALAYSIA - JURUTEKNIK AUTOMOTIF

KOLEJ TAFE SEREMBAN
NEGERI SEMBILAN DARUL KHUSUS

SIJIL KEMAHIRAN MALAYSIA - JURUTEKNIK KENDERAAN MOTOR

KOLEJ TAFE SEREMBAN
NEGERI SEMBILAN DARUL KHUSUS

Skills

Communication

Organization

Problem solving

Creativity

Operations management

Business planning

Policy Development

Teamwork

Active Listening

Personal Information

Date of Birth: 09/13/97

Certification

KURSUS PERNIAGAAN ASAS MEMBAIKI TELEFON, 2017, INSTITUT LATIHAN PERINDUSTRIAN (ILP) KUALA LUMPUR, 12/23/17 - 12/24/17

Otherstrainingskills

  • PROGRAM KECEMERLANGAN PELAJAR UPSR, 2009
  • SEMINAR WANITA ANTI JENAYAH, 2013
  • HARDWARE & SOFTWARE BASIC ADVANCE, 2017

Timeline

Technician

KEREK STORE
03.2023 - 08.2023

KURSUS PERNIAGAAN ASAS MEMBAIKI TELEFON - HARDWARE & SOFTWARE (BASIC / ADVANCE)

BRO PHONE TECH ACADEMY
12.2017 - 12.2017

SENIOR TECHNICIAN

GADGETS WORLD 666 SDN BHD (FASTFIX MOBILE REPAIR)
10.2017 - 06.2019

BRANCH SUPERVISOR - KUANTAN & SERDANG

GADGETS WORLD 666 SDN BHD
09.2015 - 09.2017

SALES ASSISTANT

CAMPS & APPARELS CORPORATION SDN BHD
06.2015 - 09.2015

TECHNICIAN 1

LONG SETIA AUTO SDN BHD
01.2015 - 06.2016

SERVICE MAINTENANCE

CITY COIN LAUNDRY SDN BHD
07.2014 - 12.2014

SKM 1 & 2 - undefined

KOLEJ TAFE SEREMBAN
01.2013 - 01.2014

PMR - undefined

SEKOLAH MENENGAH BNDAR BARU SG BULOH
01.2010 - 01.2013

UPSR - undefined

SEKOLAH KEBANGSAAN SG PELONG
01.2004 - 01.2009

SIJIL KEMAHIRAN MALAYSIA - JURUTEKNIK AUTOMOTIF

KOLEJ TAFE SEREMBAN

SIJIL KEMAHIRAN MALAYSIA - JURUTEKNIK KENDERAAN MOTOR

KOLEJ TAFE SEREMBAN
KURSUS PERNIAGAAN ASAS MEMBAIKI TELEFON, 2017, INSTITUT LATIHAN PERINDUSTRIAN (ILP) KUALA LUMPUR, 12/23/17 - 12/24/17
SIJIL KEMAHIRAN MALAYSIA JURUTEKNIK AUTOMOTIF TAHAP SATU, KOLEJ TAFE SEREMBAN, 12/27/13
SIJIL KEMAHIRAN MALAYSIA JURUTEKNIK KENDERAAN MOTOR TAHAP DUA, KOLEJ TAFE SEREMBAN, 06/02/14
DIGITAL CERTIFICATE for COVID-19 VACCINATION, 06/24/23, 1 of 2, 09/12/21, Hotel Wyndham Acmar Klang, HCO B, Corona Vac, Sinovac, 2 of 2, 10/03/21, Ideal Convention Centre Shah Alam, HCO B, CoronaVac, Sinovac
SERVICE ADVISOR TECHNICAL KNOWLEDGE TRAINING - LEVEL 2, 11/09/22 & 05/25/23, PERODUA

WARRANTY EXECUTIVE

ElMINA MOTORS SDN BHD
9 2024 - Current

SERVICE ADVISOR

SENTELL JAYA SDN BHD
9 2019 - 9 2024

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