MUHAMMAD FAIZAL BIN ASARAB ALI
Operations Assistance
Kuala Lumpur,14
Summary
Seeking a responsible job with an opportunity for professional challenges. Have experience in IT Application support, Service Desk, Data Entry, Customer Service
Overview
4
4
years of professional experience
Work History
Operations Assistant
iFAST Global Hub AI Sdn Bhd
03.2024 - Current
- Led a sub-team within a 5-team scheme, overseeing daily tasks and quality checks.
- Served as a checker, verifying and approving account closures in the depository system.
- Prepared insurance proposals for Singapore clients through accurate data analysis and entry.
- Managed contributions, payments, and terminations for Hong Kong ePension (EMPF) members.
- Processed contributions and allocated payments with strong accuracy and timeliness.
AML DATA ENTRY
QuessGlobal (Malaysia) Sdn Bhd
08.2023 - 01.2024
- Document Review:
- Review and analyze financial documents, customer records, and other relevant paperwork.
- Extract key information such as customer details, transaction data, and other pertinent details.
- Data Entry:
- Input extracted information accurately into the designated systems or databases.
- Ensure timely and efficient data entry to meet processing deadlines.
- Quality Assurance:
- Conduct quality checks to ensure the accuracy and completeness of entered data.
RA & CUSTOMER SERVICE
GO MART, Ample Prosperity Sdn Bhd
06.2022 - 12.2022
- Serving customers and processing sales transactions.
- Performing regular price audits to identify and correct price discrepancies.
- Effectively resolved customer problems by analyzing situations, asking clarifying questions and providing appropriate solutions.
IT Helpdesk (Practical Trainee)
Carsem Sdn Bhd
09.2021 - 02.2022
- MES Application Support (install the MES system 'FactoryWorks')
- Install and configure IT Equipment, Assets and Software Applications
- Create, deploy, and uphold management information systems (e.g., Microsoft 365, system enhancements and updates, application integrations, data input, analytics, and data storage solutions);
- Help diagnose and repairing software, network related error and damages.
- Perform Root Cause analysis and provide solution to solve issue
- Ensure standards are met-this includes working as part of a company, sharing knowledge and working together to increase performance standards
- Actively pursue continuous improvement initiatives to improve the overall performance of the task.
- Improve efficiencies-job throughput, resolution times service improvements and process improvements
Education
Degree - Computer Science (Part-Time)
Malaysian University of Technology
02.2026
Diploma - Information Technology (Security)
Ungku Omar Polytechnic
01.2022
Certificate - Information Technology
Hulu Langat Community College
01.2018
Sijil Pelajaran Malaysia (SPM) - undefined
Sekolah Menengah Kebangsaan Seri Indah
01.2011
Skills
Microsoft Office Applications, MySQL, HTML, Data Entry, C, Application Support, Service Desk, Virtual Machine, Database, Web design, IT Theory
Speaking Proficiency - English Language, Malay Language and Tamil Language
Microsoft Office Applications, MySQL, HTML, Data Entry, C, Application Support, Service Desk, Virtual Machine, Database, Web design, IT Theory
Timeline
Operations Assistant
iFAST Global Hub AI Sdn Bhd
03.2024 - Current
AML DATA ENTRY
QuessGlobal (Malaysia) Sdn Bhd
08.2023 - 01.2024
RA & CUSTOMER SERVICE
GO MART, Ample Prosperity Sdn Bhd
06.2022 - 12.2022
IT Helpdesk (Practical Trainee)
Carsem Sdn Bhd
09.2021 - 02.2022
Sijil Pelajaran Malaysia (SPM) - undefined
Sekolah Menengah Kebangsaan Seri Indah
Certificate - Information Technology
Hulu Langat Community College
Diploma - Information Technology (Security)
Ungku Omar Polytechnic
Degree - Computer Science (Part-Time)
Malaysian University of Technology