Summary
Overview
Work History
Education
Skills
Timeline
Generic
MUHAMMAD FAIZAL BIN ASARAB ALI

MUHAMMAD FAIZAL BIN ASARAB ALI

Operations Assistance
Kuala Lumpur,14

Summary

Seeking a responsible job with an opportunity for professional challenges. Have experience in IT Application support, Service Desk, Data Entry, Customer Service

Overview

4
4
years of professional experience

Work History

Operations Assistant

iFAST Global Hub AI Sdn Bhd
03.2024 - Current
  • Led a sub-team within a 5-team scheme, overseeing daily tasks and quality checks.
  • Served as a checker, verifying and approving account closures in the depository system.
  • Prepared insurance proposals for Singapore clients through accurate data analysis and entry.
  • Managed contributions, payments, and terminations for Hong Kong ePension (EMPF) members.
  • Processed contributions and allocated payments with strong accuracy and timeliness.

AML DATA ENTRY

QuessGlobal (Malaysia) Sdn Bhd
08.2023 - 01.2024
  • Document Review:
  • Review and analyze financial documents, customer records, and other relevant paperwork.
  • Extract key information such as customer details, transaction data, and other pertinent details.
  • Data Entry:
  • Input extracted information accurately into the designated systems or databases.
  • Ensure timely and efficient data entry to meet processing deadlines.
  • Quality Assurance:
  • Conduct quality checks to ensure the accuracy and completeness of entered data.

RA & CUSTOMER SERVICE

GO MART, Ample Prosperity Sdn Bhd
06.2022 - 12.2022
  • Serving customers and processing sales transactions.
  • Performing regular price audits to identify and correct price discrepancies.
  • Effectively resolved customer problems by analyzing situations, asking clarifying questions and providing appropriate solutions.

IT Helpdesk (Practical Trainee)

Carsem Sdn Bhd
09.2021 - 02.2022
  • MES Application Support (install the MES system 'FactoryWorks')
  • Install and configure IT Equipment, Assets and Software Applications
  • Create, deploy, and uphold management information systems (e.g., Microsoft 365, system enhancements and updates, application integrations, data input, analytics, and data storage solutions);
  • Help diagnose and repairing software, network related error and damages.
  • Perform Root Cause analysis and provide solution to solve issue
  • Ensure standards are met-this includes working as part of a company, sharing knowledge and working together to increase performance standards
  • Actively pursue continuous improvement initiatives to improve the overall performance of the task.
  • Improve efficiencies-job throughput, resolution times service improvements and process improvements

Education

Degree - Computer Science (Part-Time)

Malaysian University of Technology
02.2026

Diploma - Information Technology (Security)

Ungku Omar Polytechnic
01.2022

Certificate - Information Technology

Hulu Langat Community College
01.2018

Sijil Pelajaran Malaysia (SPM) - undefined

Sekolah Menengah Kebangsaan Seri Indah
01.2011

Skills

Microsoft Office Applications, MySQL, HTML, Data Entry, C, Application Support, Service Desk, Virtual Machine, Database, Web design, IT Theory

Speaking Proficiency - English Language, Malay Language and Tamil Language

Writing Proficiency - English Language, Malay Language

Timeline

Operations Assistant

iFAST Global Hub AI Sdn Bhd
03.2024 - Current

AML DATA ENTRY

QuessGlobal (Malaysia) Sdn Bhd
08.2023 - 01.2024

RA & CUSTOMER SERVICE

GO MART, Ample Prosperity Sdn Bhd
06.2022 - 12.2022

IT Helpdesk (Practical Trainee)

Carsem Sdn Bhd
09.2021 - 02.2022

Diploma - Information Technology (Security)

Ungku Omar Polytechnic

Certificate - Information Technology

Hulu Langat Community College

Sijil Pelajaran Malaysia (SPM) - undefined

Sekolah Menengah Kebangsaan Seri Indah

Degree - Computer Science (Part-Time)

Malaysian University of Technology
MUHAMMAD FAIZAL BIN ASARAB ALIOperations Assistance