MUHAMMAD FAIZAL BIN ASARAB ALI
Operations Assistance
Kuala Lumpur,14
Summary
Seeking a responsible job with an opportunity for professional challenges. Have experience in IT Application support, Service Desk, Data Entry, Customer Service
Overview
4
4
years of professional experience
Work History
Operations Assistant
iFAST Global Hub AI Sdn Bhd
03.2024 - Current
- Led a sub-team within a 5-team scheme, overseeing daily tasks and quality checks.
- Served as a checker, verifying and approving account closures in the depository system.
- Prepared insurance proposals for Singapore clients through accurate data analysis and entry.
- Managed contributions, payments, and terminations for Hong Kong ePension (EMPF) members.
- Processed contributions and allocated payments with strong accuracy and timeliness.
AML DATA ENTRY
QuessGlobal (Malaysia) Sdn Bhd
08.2023 - 01.2024
- Document Review:
- Review and analyze financial documents, customer records, and other relevant paperwork.
- Extract key information such as customer details, transaction data, and other pertinent details.
- Data Entry:
- Input extracted information accurately into the designated systems or databases.
- Ensure timely and efficient data entry to meet processing deadlines.
- Quality Assurance:
- Conduct quality checks to ensure the accuracy and completeness of entered data.
RA & CUSTOMER SERVICE
GO MART, Ample Prosperity Sdn Bhd
06.2022 - 12.2022
- Serving customers and processing sales transactions.
- Performing regular price audits to identify and correct price discrepancies.
- Effectively resolved customer problems by analyzing situations, asking clarifying questions and providing appropriate solutions.
IT Helpdesk (Practical Trainee)
Carsem Sdn Bhd
09.2021 - 02.2022
- MES Application Support (install the MES system 'FactoryWorks')
- Install and configure IT Equipment, Assets and Software Applications
- Create, deploy, and uphold management information systems (e.g., Microsoft 365, system enhancements and updates, application integrations, data input, analytics, and data storage solutions);
- Help diagnose and repairing software, network related error and damages.
- Perform Root Cause analysis and provide solution to solve issue
- Ensure standards are met-this includes working as part of a company, sharing knowledge and working together to increase performance standards
- Actively pursue continuous improvement initiatives to improve the overall performance of the task.
- Improve efficiencies-job throughput, resolution times service improvements and process improvements
Education
Degree - Computer Science (Part-Time)
Malaysian University of Technology
02.2026
Diploma - Information Technology (Security)
Ungku Omar Polytechnic
01.2022
Certificate - Information Technology
Hulu Langat Community College
01.2018
Sijil Pelajaran Malaysia (SPM) - undefined
Sekolah Menengah Kebangsaan Seri Indah
01.2011
Skills
Microsoft Office Applications, MySQL, HTML, Data Entry, C, Application Support, Service Desk, Virtual Machine, Database, Web design, IT Theory
Speaking Proficiency - English Language, Malay Language and Tamil Language
Writing Proficiency - English Language, Malay Language
Timeline
Operations Assistant
iFAST Global Hub AI Sdn Bhd
03.2024 - Current
AML DATA ENTRY
QuessGlobal (Malaysia) Sdn Bhd
08.2023 - 01.2024
RA & CUSTOMER SERVICE
GO MART, Ample Prosperity Sdn Bhd
06.2022 - 12.2022
IT Helpdesk (Practical Trainee)
Carsem Sdn Bhd
09.2021 - 02.2022
Diploma - Information Technology (Security)
Ungku Omar Polytechnic
Certificate - Information Technology
Hulu Langat Community College
Sijil Pelajaran Malaysia (SPM) - undefined
Sekolah Menengah Kebangsaan Seri Indah
Degree - Computer Science (Part-Time)
Malaysian University of Technology