MUHAMMAD ERIAN

• Developed and executed sales and marketing strategies to increase brand visibility and revenue.
• Created and managed marketing campaigns across various platforms, including social media, email, and print media.
• Coordinated with the sales team to develop promotional materials and packages.
• Analyzed market trends and competitor activities to provide recommendations for business growth.
• Assisted in organizing events, conferences, and promotions to attract guests and clients to the hotel.
• Managed customer relations and maintained close communication with existing and potential clients.
• Developed and tracked key performance indicators (KPIs) to assess campaign success and return on investment (ROI).
• Prepared reports and presentations for senior management, highlighting sales achievements, market conditions, and areas for improvement.
• Collaborated with external agencies and vendors to enhance marketing efforts and promotional outreach.
• Built and maintained relationships with local and international partners to create joint marketing opportunities.

• Handled customer inquiries, reservations, and bookings for tours and travel packages.
• Assisted in planning and organizing customized travel itineraries based on customer preferences.
• Processed payments, issued confirmation emails, and maintained accurate records of bookings and customer details.
• Collaborated with tour guides, hotels, and transportation providers to ensure smooth operations.
• Ensured the highest level of customer service, addressing and resolving customer concerns in a timely and professional manner.
• Managed changes or cancellations to reservations and coordinated with relevant departments to ensure minimal disruption.
• Updated internal systems with reservation details, special requests, and customer preferences.
• Provided clients with relevant travel information, including itineraries, essential documents, and travel tips.

• Guest Engagement & Customer Service:
o Interacted with hotel guests in a friendly and professional manner to understand their recreational preferences and recommend appropriate activities.
o Provided detailed information about on-site and local activities, ensuring guests felt well-informed about options to enhance their stay.
o Addressed guest feedback and concerns related to recreational services, providing timely resolutions to maintain a high level of guest satisfaction.
o Delivered personalized recommendations and curated itineraries based on guest interests, ensuring memorable experiences.
• Activity Coordination & Supervision:
o Organized and led daily recreational activities, including water sports, fitness classes, nature walks, cultural performances, and team-building games.
o Managed and supervised children’s programs, ensuring a safe and engaging environment for young guests.
o Planned and executed special events such as themed parties, holiday celebrations, and outdoor excursions.
o Worked closely with external vendors to bring in special activities, such as yoga sessions or cultural performances, to enhance the guest experience.
o Ensured all activities were inclusive and appealing to guests of all ages and backgrounds.
• Team Collaboration & Leadership:
o Collaborated with various hotel departments, including front desk, F&B, and housekeeping, to ensure a seamless guest experience from check-in to departure.
o Supervised and trained new recreation staff, ensuring they adhered to hotel policies and provided top-quality service.
o Delegated responsibilities to team members for smooth execution of activities, ensuring proper equipment and staffing was available for each event.
o Held team meetings to review performance and share best practices, ensuring continuous improvement in service delivery.
• Event Planning & Management:
o Assisted in the planning and execution of large-scale hotel events such as corporate meetings, weddings, and conferences, ensuring that recreational offerings were incorporated into the event schedule.
o Coordinated with the Sales and Marketing teams to promote recreational activities to guests prior to their arrival.
o Managed bookings and reservations for activities, ensuring no double-bookings and that all activities were set up as planned.
o Ensured the smooth execution of recreational events from start to finish, including managing guest lists, equipment, and any logistical requirements.
• Fitness & Wellness Programs:
o Developed and promoted fitness programs, such as group exercise classes, yoga sessions, and wellness retreats, catering to a range of fitness levels and interests.
o Collaborated with the hotel’s wellness and spa team to create package deals that combined recreational activities with spa treatments and other wellness offerings.
o Ensured that all fitness and recreational equipment was maintained and in good working condition.
o Provided fitness assessments and customized workout plans for guests interested in personal training services.
• Reporting & Administrative Duties:
o Maintained accurate records of guest participation in recreational activities and events, ensuring all required documentation was completed.
o Prepared weekly and monthly reports on the success of activities, including guest feedback, attendance rates, and financial performance.
o Managed budgets for recreational programs and ensured that expenses were kept within allocated limits.
o Regularly reviewed program performance to identify areas for improvement and implemented corrective actions as needed.
• Safety & Compliance:
o Ensured that all recreational activities followed safety guidelines and regulations, including proper supervision and risk management.
o Conducted regular safety checks for equipment used during activities, ensuring compliance with health and safety standards.
o Provided first aid and emergency response when needed, maintaining a safe environment for all guests.
o Trained and educated guests and staff on safety protocols during activities, ensuring awareness of potential hazards.
• Guest Satisfaction & Marketing:
o Assisted in the development and distribution of promotional materials, including brochures, posters, and social media content, to highlight the recreational offerings of the hotel.
o Developed creative ideas for new programs and activities to attract guests and keep offerings fresh and exciting.
o Increased guest engagement through personalized activity suggestions, loyalty programs, and ensuring returning guests were aware of new offerings.
o Worked with the Marketing team to ensure the online and offline visibility of the recreational programs.

• Assisted in the kitchen’s daily operations, ensuring cleanliness and organization of all kitchen areas.
• Managed the washing, sanitizing, and storage of kitchen equipment and utensils.
• Supported the culinary team in preparing and serving food, ensuring adherence to food safety and hygiene standards.
• Worked closely with chefs to maintain an efficient workflow in the kitchen during busy periods.
• Ensured that kitchen areas were well-stocked with necessary supplies and reported shortages to the supervisor.
• Assisted in maintaining proper inventory of kitchen supplies and materials.
• Ensured compliance with health and safety regulations in all kitchen activities.