Muhammad Effy Syafiq
Johor Bahru
Summary
Skilled IT Support Engineer with experience in engineering and tech support across public and private sectors. Currently leading onsite deployment for a nationwide NTUC FairPrice retail rollout at Fujitsu Singapore. Expertise in hardware setup, troubleshooting, and technical issue resolution, with strong foundations in Windows/Linux administration and networking.
Overview
2
2
Languages
11
11
years of professional experience
Work History
IT Professional
Goldtech Resources PTE LTD
Singapore
03.2026 - Current
- Deployed and staged 100+ Point-of-Sale (POS) and Self-Checkout (SCO) systems as part of a large-scalenationwide NTUC FairPrice retail technology rollout managed by Fujitsu.
- Performed hardware configuration, OS imaging, and end-to-end functional testing of POS and SCO terminals,ensuring full readiness for live retail store environments.
- Deployed and staged 100+ Point-of-Sale (POS) and Self-Checkout (SCO) systems as part of a large-scale
nationwide NTUC FairPrice retail technology rollout managed by Fujitsu. - Led on-site deployment for a designated NTUC FairPrice outlet, taking ownership of end-to-end rollout activities and acting as the primary point of contact for store readiness.
- Coordinated onsite team of engineers, assigning tasks and overseeing progress to meet deployment schedule.
IT Engineer
Asiapac Technology Pte Ltd
Singapore
02.2020 - 01.2026
- Experienced in engineering and tech support across both public and private sectors. Worked at SSOE project supported digital solutions at GovTech, and handled hardware and customer solutions at ASUS and Lenovo.
- Provided hands-on and remote support for hardware setup, troubleshooting, and technical issue resolution across multiple sites.
- Executed various ad-hoc tasks to support project needs and team objectives. and coordinated with teams and vendors to ensure smooth IT operations.
- Provided technical support and guidance to staff, resolving issues promptly to maintain high levels of user satisfaction.
- Maintained and repaired peripheral equipment connected to laptops and desktops.
- Set up new workstations for users with proper cables, equipment and software.
- Diagnosed troubleshooting queries and support requests remotely and on-site.
Machinery Technician
Euraco Fine Food Pte Ltd
Singapore
01.2018 - 02.2020
- Maintained coffee machines and mechanical equipment by completing preventive maintenance.
Transit Officer (Train Driver)
MRT Rapid Rail Sdn Bhd
Malaysia
11.2016 - 12.2017
- Kept the public safe on subways and other train property and secure the safety of passengers by scanning tickets.
Laboratory Technician
Pacific Lab Zagro Global Hubaton
Singapore
01.2016 - 05.2016
- Performed and executed laboratory testing according to standard procedures.
Officer
Jabatan Perpaduan Negeri Johor
Malaysia
11.2015 - 01.2016
- Kept track of important documents, organize meeting arrangements, manage supply inventory and perform data entry as required.
Practical Trainee
Majlis Bandaraya Johor Bahru
Malaysia
08.2015 - 12.2015
- Conducted measurements and evaluations of sites for public and government using AutoCAD software.
Education
Diploma - Agrotechnology
Poly-Tech Mara College
Kota Bharu, Kelantan, MalaysiaMalaysia Certificate of Education - SPM
English College
Johor Bahru, MalaysiaLower Secondary Assessment - PMR
English College
Johor Bahru, MalaysiaSkills
- PC Setup
- Network Devices
- IT Tools
- AutoCAD
- Microsoft Office
- Remote Support
- Network configuration
- IT project management
- Software installation
- Desktop support
- Desktop troubleshooting
- Hardware diagnosis
- Mechanical Equipment
- Vendor Coordination
- Internal Communication
- Hardware troubleshooting
Language
Malay
English
Custom
940423-01-5707
Timeline
IT Professional
Goldtech Resources PTE LTD
03.2026 - Current
IT Engineer
Asiapac Technology Pte Ltd
02.2020 - 01.2026
Machinery Technician
Euraco Fine Food Pte Ltd
01.2018 - 02.2020
Transit Officer (Train Driver)
MRT Rapid Rail Sdn Bhd
11.2016 - 12.2017
Laboratory Technician
Pacific Lab Zagro Global Hubaton
01.2016 - 05.2016
Officer
Jabatan Perpaduan Negeri Johor
11.2015 - 01.2016
Practical Trainee
Majlis Bandaraya Johor Bahru
08.2015 - 12.2015
Diploma - Agrotechnology
Poly-Tech Mara College
Malaysia Certificate of Education - SPM
English College
Lower Secondary Assessment - PMR
English College