MUHAMMAD DZULQURNAIN BIN RAMLI
IT SENIOR MANAGER
Petaling Jaya
Summary
Experienced IT professional with 16 years in the industry, including 12 years in the private healthcare sector. Skilled in IT infrastructure projects, network and IT security, and technology deployment. Proven leadership in managing IT departments and delivering high-impact solutions within hospital environments.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
IT Senior Manager
Beacon Hospital
08.2015 - Current
- Lead and manage the IT Department of a private hospital.
- Oversee and implement IT infrastructure, security, and networking projects.
- Coordinate with stakeholders to ensure successful technology deployments.
- Maintain compliance with healthcare IT standards and security protocols.
- Reduced downtime and increased productivity through proactive infrastructure maintenance and upgrades.
- Managed vendor relationships to negotiate contracts, secure cost-effective services, and maintain high-quality support for the organization.
- Developed and implemented IT policies and procedures, ensuring compliance with industry standards and best practices.
- Improved data security through the implementation of comprehensive cybersecurity measures and employee training programs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
IT Technical Support Specialist
PACESETTERS NETWORK
07.2012 - 08.2015
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and switches
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
IT EXECUTIVE
Mydin Mohamed Holdings Berhad
12.2009 - 01.2011
- Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
- Aligned IT solutions and deliverables with company strategic vision.
- Conducted regular audits of systems, networks, and security protocols to maintain compliance with industry standards and regulations.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
Education
Diploma - Information Technology, Malaysian Skill Technology
Advanced Technology Malaysia
Shah Alam 01.2008 - 12.2009
Diploma - Malaysian Skill Computer System
Advanced Technology Malaysia
Shah Alam 01.2006 - 12.2009
Skills
Microsoft Server
Linux Server
IT budgeting
Application support
IT infrastructure
IT risk management
IT governance
undefinedTimeline
IT Senior Manager
Beacon Hospital
08.2015 - Current
IT Technical Support Specialist
PACESETTERS NETWORK
07.2012 - 08.2015
IT EXECUTIVE
Mydin Mohamed Holdings Berhad
12.2009 - 01.2011
Diploma - Information Technology, Malaysian Skill Technology
Advanced Technology Malaysia
01.2008 - 12.2009
Diploma - Malaysian Skill Computer System
Advanced Technology Malaysia
01.2006 - 12.2009
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