MUHAMMAD DANISH MIRZA BIN MOHD FARISH

Customer Service Representative

• Maintained a positive, empathetic, and professional attitude toward customers at all times, ensuring a high level of customer satisfaction.
• Responded promptly and effectively to customer inquiries through various channels (phone, email, social media).
• Processed orders, forms, applications, and requests in an accurate and timely manner.
• Kept detailed records of customer interactions, transactions, comments, and complaints, ensuring proper follow-up.
• Collaborated with colleagues to resolve issues, enhance processes, and improve team performance.
• Provided feedback on customer service efficiency, contributing to continuous improvement initiatives.
• Ensured customer satisfaction by delivering professional, timely, and helpful support.
• Resolved customer complaints and issues promptly via phone, email, and social media, maintaining a high resolution rate.
• Adhered to communication procedures, guidelines, and company policies, ensuring consistency in service delivery.

• Proven expertise in managing product quality, ensuring adherence to industry standards, and driving continuous improvements in processes.
• Adept at resolving complex problems, conducting thorough audit checks, and implementing corrective actions to maintain high-quality standards.
• Strong experience in customer handling, ensuring satisfaction through efficient issue resolution and proactive service.
• Knowledgeable in key food safety and quality management systems, including HACCP, HAS, GMP, and MS1500:2009 standards.
• Committed to continuous learning and staying updated with company developments and industry best practices.
• Demonstrates exceptional teamwork abilities, fostering a collaborative environment to achieve common goals.
• Dedicated and hardworking, consistently going above and beyond to meet and exceed expectations.
• Highly skilled in problem-solving, with a focus on delivering effective solutions in high-pressure situations.