Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
MUHAMMAD DANIEL NORULHISHAM

MUHAMMAD DANIEL NORULHISHAM

It Technician
Sungai Udang,Melaka

Summary

Enthusiastic, self-motivated, and reliable individual with a strong sense of responsibility and a diligent work ethic. Thrives in challenging situations and easily adapts to new environments. Consistently delivers high-quality results whether collaborating with others or taking initiative independently. Excels under pressure and skilled at meeting strict deadlines.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Marketing and Technician

JATICOM SDN BHD
01.2024 - Current
  • PC Repair & Maintenance: Diagnose and troubleshoot hardware and software issues for desktops, laptops, and peripheral devices
  • System Installation & Configuration: Install, upgrade, and configure operating systems and software applications.

  • Customer Support: Provide technical support to customers, offering solutions for hardware/software issues, data recovery, and system optimizations.
  • Inventory Management: Keep track of equipment, parts, and accessories inventory for repairs and replacements.

  • Brand Promotion: Develop and execute digital and traditional marketing strategies to promote the workshop’s services and attract new customers.
  • Social Media & Online Presence: Manage and update social media platforms, create engaging content, and drive online engagement to generate leads.
  • Advertising Campaigns: Plan and execute local advertising campaigns to increase foot traffic and online visibility.

Storekeeper and Customer Service

ABAHGARAGE MELAKA
09.2023 - 11.2023
  • Keep stock of inventory and manage all operations in the store
  • From ordering, receiving to managing inventory
  • Deal with customer online or offline
  • Handle customer complaints and provide appropriate solutions

Salesman and Technician

JATI KOMPUTER
03.2023 - 08.2023
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Designed eye-catching promotional materials, driving increased event attendance and participation rates.

Supervisor and Customer Service

MJ GARDENPETSHOP
07.2022 - 01.2023


  • Create engaging content for social media platforms (Facebook, Instagram, YouTube, etc.), including photos, videos, and written posts that showcase pets, pet products, and store events.
  • Develop informative blog posts, articles, and guides on pet care, product reviews, training tips, and other relevant topics to educate pet owners.
  • Produce fun and engaging video content, such as pet care tutorials, product demonstrations, and behind-the-scenes footage of the pet shop.
  • Manage and update the store’s website and social media channels, ensuring content is fresh, on-brand, and engaging.
  • Develop and execute creative campaigns to increase customer engagement and promote sales
  • Collaborate with the marketing team and store staff to align content with promotions, store events, and product launches.
  • Analyze content performance through social media and website analytics to refine strategies and improve engagement.
  • Stay up to date on pet industry trends, new products, and best practices for content creation to keep the store’s content relevant and exciting.

Education

SPM - Accounting

SMK SULTAN ALAUDDIN
Masjid Tanah, Melaka
01.2014 - 1 2018

DIPLOMA - Multimedia

GERMAN MALAYSIAN INSTITUE
Bangi, Selangor
01.2019 - 1 2022

Skills

  • Written/Verbal Communication
  • Retail merchandising
  • Store merchandise stocking
  • Help Desk Operations
  • Software deployment management
  • Desktop Technical Support
  • Helpdesk services
  • Application installations
  • Technical issues analysis
  • Customer service expert
  • Operations management
  • Scheduling
  • Campaign development
  • Digital marketing
  • Marketing and advertising
  • Product promotions
  • Market understanding

Software

Adobe Photoshop

Microsoft Office

Canva

Timeline

Marketing and Technician

JATICOM SDN BHD
01.2024 - Current

Storekeeper and Customer Service

ABAHGARAGE MELAKA
09.2023 - 11.2023

Salesman and Technician

JATI KOMPUTER
03.2023 - 08.2023

Supervisor and Customer Service

MJ GARDENPETSHOP
07.2022 - 01.2023

DIPLOMA - Multimedia

GERMAN MALAYSIAN INSTITUE
01.2019 - 1 2022

SPM - Accounting

SMK SULTAN ALAUDDIN
01.2014 - 1 2018

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MUHAMMAD DANIEL NORULHISHAMIt Technician