Muhammad Danial Bin Shuib
Permatang Pauh
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsTeam Building / Company RetreatsWork from home optionPersonal development programsSummary
Dynamic and adaptable professional with a strong background in IT support, cloud development, customer service, production supervision, and technical maintenance. Proficient in multiple programming languages and skilled at troubleshooting complex systems while managing diverse technologies. Thrives under pressure, efficiently solves problems, and consistently delivers high-quality results. Committed to leveraging technical expertise and a customer-focused approach to drive organizational success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Technomech Sdn. Bhd. Subcontractor - TNB
06.2025 - Current
- Answer incoming calls from TNB customers regarding power outages, meter faults, billing issues, and technical complaints.
- Log detailed fault reports in the TNB system and ensure cases are directed to the appropriate technical team.
- Provide basic troubleshooting guidance to users prior to technical team intervention.
- Handle a high volume of calls daily (approx. 80–150 calls).
- Maintain high customer satisfaction through clear, professional communication.
- Follow up on reported issues to ensure resolution and closure.
Technician
EMC
10.2024 - 06.2025
- Performed preventive maintenance.
- Troubleshot machine breakdowns.
- Assisted with setup and calibration.
- Conducted wiring and part replacement.- Maintained logs and technical reports.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Production Line Leader
Sunningdale Tech Penang
01.2024 - 08.2024
- Supervised daily line operations and ensured targets were met.- Trained operators and ensured SOP compliance.
- Conducted QC checks.
- Minimized downtime with technicians.
- Prepared daily production reports.
- Supervised production staff of 20.
- Completed logs and reports to document detailed information on production, spoilage, and departmental maintenance needs.
Customer Service
J&T Express
05.2023 - 12.2023
- Handled customer inquiries professionally.
- Managed calls regarding inquiries and service issues.
- Updated records using the CRM system.
- Processed cash, debit, and cheque transactions.
- Managed return processes and balanced cash register.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings 85%.
Junior Cloud Developer
Netiquette Software
04.2022 - 04.2023
- Developed web and mobile applications and internal scripts.
- Involved in system design, development, testing, and documentation.- Enhanced efficiency, scalability, and stability of system resources.
- Participated in third-party API integration using JSON.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Developed and maintained tools for code review, testing, coverage, monitoring and notification.
Internship
Telekom Malaysia Berhad
10.2021 - 02.2022
- Completed two assigned system development projects.
- Project 1: Daily pole installation recording system.
- Project 2: Customer Unifi report lodging system.
- Used PHP, MySQL, HTML, and CSS.
- Documented network configurations.
- Delivered services to customer locations within specific timeframes.
Operation Assistant
J&T Express
10.2020 - 09.2021
- Unloaded and delivered items safely using hands or equipment to prevent damage, spoilage, or loss.
- Maintained good physical fitness to perform heavy lifting safely during the transportation of larger goods.
- Manage the store layout and perform stock related duties like returning, packing, and labeling.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Diploma - Computer Science
02-2022
GPA: 3.16
Sijil Pelajaran Malaysia (SPM) - Sport Science
12-2016
Skills
- Full-stack development: HTML/CSS, Java, JavaScript, PHP, SQL, C#, C
- Customer relationship management experience
- Preventive maintenance expertise
- Collaborative problem solving
- Customer-focused complaint resolution
- Account information updates
Timeline
Customer Service Representative - Technomech Sdn. Bhd. Subcontractor - TNB
06.2025 - Current
Technician - EMC
10.2024 - 06.2025
Production Line Leader - Sunningdale Tech Penang
01.2024 - 08.2024
Customer Service - J&T Express
05.2023 - 12.2023
Junior Cloud Developer - Netiquette Software
04.2022 - 04.2023
Internship - Telekom Malaysia Berhad
10.2021 - 02.2022
Operation Assistant - J&T Express
10.2020 - 09.2021
Universiti Teknologi MARA (UiTM) - Diploma, Computer Science
High School Bukit Mertajam - Sijil Pelajaran Malaysia (SPM), Sport Science