MUHAMMAD BIN MAZLAN
PUCHONG
Summary
Resourceful Technical Support Specialist with expertise in diagnosing and resolving hardware and software issues for Windows devices. Facilitates rapid problem resolution through clear communication and structured troubleshooting. Enhances team efficiency by applying insights from research and experience. Committed to continuous improvement and adapting to new technologies to support organisational goals.
Overview
2
2
Languages
Work History
AS RESIDENT ENGINEER VENDOR RHB
BEYOND2U SDN BHD
CHERAS
- Provided 1 year and 3+ months of IT support at RHB Bank, resolving software and hardware issues.
- Skilled in repairing and replacing hardware components, including motherboards, daughterboards, and LED screens.
- Experienced with software such as Trellix, Trend Micro, McAfee, and Windows.
- Troubleshot issues by researching solutions, consulting experienced colleagues, and utilising AI tools.
- Able to stay calm under pressure and communicate well with users and customers.
- Quick to learn and adapt to new knowledge, and keep notes for future reference.
AS SYSTEM ENGINEER VENDOR TNB
BEYOND2U SDN BHD
CHERAS
- Formatted and transferred data between laptops and PCs, ensuring seamless data accessibility.
- Able to build and prepare working laptops or PCs using parts from write-off equipment.
- Adapted quickly to new workplaces and environments, enhancing workflow integration.
- Worked efficiently to complete repetitive tasks in a timely manner.
- Utilised LRT, MRT, and public transport effectively for commuting between workplaces.
Education
DEGREE - CYBERSECURITY
UPTMKL
Taman Shamelin Perkasa, Cheras, Kuala Lumpur01-2024
DIPLOMA - COMPUTER SCIENCE
KUPTMKL
Taman Shamelin Perkasa, Cheras, Kuala Lumpur01-2021
SK PUCHONG UTAMA 2
SMK TAMAN DESAMINIUM
Skills
- Hardware repair
- Technical troubleshooting
- Windows troubleshooting
- Hardware diagnostics
- Remote support
- Technical assistance
- Customer support
- Network configuration
- Installation
- SQL programming
- HTML & PHP
- JAVASCRIPT
- C programming
- Endpoint protection
- Process optimisation
- Continuous improvement mindset
- Adaptive problem solving
- Decision making
- Time management
- Self-motivation
- Effective communication
- Active listening
- Customer engagement
- Negotiation expertise
- Flexible
- Safety awareness
- Working at heights
- Continuous improvement mindset
LANGUAGES
MALAY
ENGLISH
Accomplishments
- SIJIL PELAJARAN MALAYSIA (2018)
- DIPLOMA IN SCIENCE COMPUTER(2021)
- BACHELOR OF INFORMATION TECHNOLOGY (HONOURS) IN CYBER SECURITY
- NIGHT MARKET EVENT
Timeline
AS RESIDENT ENGINEER VENDOR RHB
BEYOND2U SDN BHD
AS SYSTEM ENGINEER VENDOR TNB
BEYOND2U SDN BHD
DEGREE - CYBERSECURITY
UPTMKL
DIPLOMA - COMPUTER SCIENCE
KUPTMKL
SK PUCHONG UTAMA 2
SMK TAMAN DESAMINIUM