MUHAMMAD BADRI

• Resolved complex technical issues for DJI drone products while maintaining detailed documentation and identifying recurring customer pain points.
• Provided multilingual technical assistance, reducing resolution time and enhancing customer satisfaction through proactive problem-solving.
• Streamlined support processes by developing comprehensive troubleshooting guides and implementing efficient ticket management systems.
• Partnered with engineering teams to escalate product issues and contribute valuable customer feedback for product improvements.
• Maintained meticulous case documentation while handling multiple support channels and ensuring consistent service quality standards.

Technical Responsibilities

• Worked flexible hours across night, weekend, and holiday shifts.
• Perform installation, maintenance, inspection, and basic repair of equipment/systems
• Diagnose technical issues and provide timely solutions
• Conduct routine checks and preventive maintenance
• Maintain technical logs, service reports, and maintenance records
• Coordinate with vendors or external technicians when required
• Handle office documentation, filing, and data entry
• Prepare reports, service records, and basic correspondence
• Manage inventory of tools, spare parts, and office supplies
• Schedule service visits, meetings, and follow-ups
• Assist in billing, purchase orders, and expense tracking (if applicable)
• Support management with general administrative tasks

• Utilizes analytical skills to diagnose and troubleshoot complex technical problems, contributing to improved system performance.
• Dedicated to providing comprehensive support, fostering a positive user experience and enhancing team productivity.
• Resolved technical issues swiftly, enhancing system reliability and empowering users with seamless support solutions.
• Provided expert guidance and support.

• Led a diverse team at All it hypermarket, fostering collaboration and driving initiatives that improved team cohesion and productivity.
• Enhanced operational efficiency by streamlining processes, resulting in measurable improvements in service delivery and customer satisfaction.
• Oversaw daily operations, ensuring attention to detail and precision in inventory management, reducing discrepancies and optimizing stock levels.
• Mentored team members, encouraging professional growth and skill development, which strengthened team dynamics and performance.
• Contributed to a positive work environment by promoting a culture of enthusiasm and motivation, leading to increased team morale and engagement.
• Drove tech upgrades that significantly boosted operational efficiency, achieving faster service delivery and heightened customer satisfaction.
• Analyzed tech workflow bottlenecks, streamlining processes to optimize resource allocation and minimize operational downtime.
• Identified recurring system issues, implementing solutions that reduced downtime and enhanced customer experience.