MUHAMMAD AZRIE
Melaka Tengah, Johor
Summary
Dynamic leader with proven expertise in managing store operations at CRAVE FOODS PTE LTD, enhancing customer satisfaction, and driving team performance. Skilled in inventory and cash control, problem-solving, and fostering positive work environments. Demonstrates exceptional communication and team-building abilities, contributing to significant improvements in service standards and profitability.
Overview
7
7
years of professional experience
Work History
Store Manager
CRAVE FOODS PTE LTD
ANG MO KIO HUB , SINGAPORE
08.2023 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managing food and beverages within budget and to the highest standards .
- Analysis PnL and identify measures to turn more profit.
- Report on management regarding sales result and productivity .
Junior Technician
NMB PTE LTD
Bedok , Singapore
12.2022 - 06.2023
- Performed diagnostic, troubleshooting and evaluations on equipment .
- Organised, schedule and assigned production work .
- Established maintainance plans and oversaw repair work to maintain productivity.
Senior Staff
CRAVE FOODS PTE LTD
Parkway Parade , Singapore
12.2021 - 11.2022
- Collected, arranged, and input information into database system.
- Established positive relationships with customers and other staff members.
- Analyzed performance data to identify trends and areas for improvement.
- Enhanced customer satisfaction levels by improving responsiveness to inquiries or concerns.
Store Keeper Clerk
SHENION HOME DISCOVERY
Malim, Melaka, Malaysia
08.2020 - 07.2021
- Daily inventory checks and update.
- Audit in and out goods transfer from store .
- Manage stock level to ensure continuous stock availablity .
Maintenance Technician
SYNTRONIXS ASIA
Batu Berendam, Melaka, Malaysia
02.2018 - 07.2020
- Check parts on machine plating .
- Follow schedule to learn on machine plating .
- Change filtering on machines according to the set schedule
Education
High School Diploma -
KOLEJ VOKASIONAL MELAKA TENGAH
BUKIT KATIL , MELAKA01-2017
PT3
SEKOLA MENENGAH TUN MUTAHIR
BATU BERENDAM , MELAKA01-2015
Skills
- Overseas the dining area , supervises food and beverage service staff in accordance with operating policies that he or she may help establish
- Handle customer complaints in restaurants
- Treats all team members fairly with respect
- Creates a positive team atmosphere among team members
REFERENCES
AMIR , CRAVE FOODS PTE LTD SINGAPORE
Area manager
+65 9452 7329
Timeline
Store Manager
CRAVE FOODS PTE LTD
08.2023 - Current
Junior Technician
NMB PTE LTD
12.2022 - 06.2023
Senior Staff
CRAVE FOODS PTE LTD
12.2021 - 11.2022
Store Keeper Clerk
SHENION HOME DISCOVERY
08.2020 - 07.2021
Maintenance Technician
SYNTRONIXS ASIA
02.2018 - 07.2020
High School Diploma -
KOLEJ VOKASIONAL MELAKA TENGAH
PT3
SEKOLA MENENGAH TUN MUTAHIR