Muhammad Azmi Bin Zainal
Kuala Lumpur
Summary
Dynamic Guest Service Supervisor with proven leadership at Banyan Tree Kuala Lumpur, excelling in enhancing guest satisfaction and operational efficiency. Skilled in Microsoft Excel and adept at problem-solving, I effectively manage team performance and implement 5-star service standards, ensuring seamless guest experiences and fostering a positive environment.
Overview
7
7
years of professional experience
Work History
GUEST SERVICE SUPERVISOR
BANYAN TREE KUALA LUMPUR
09.2022 - Current
- Handling guest queries and complaints and interaction with guest, keeping track guest satisfaction during stay
- Oversee efficiency of operational processes
- Keep track key performance
- Supervising, planning and prepare manning for smooth operation and to tailor duties based on requirements
- Preparing standard of operations that follow 5 star services
- Monitor incoming emails and deliver to respective department
- Brief and share any promotion, key points selling and latest information to team
- Supervise operation to make sure speak and deliver same information to guest
OPERATOR
BANYAN TREE KUALA LUMPUR
08.2018 - 09.2022
- Answering calls for queries, requests with professional manner according 5 star brand
- Logs all wake-up call and deliver requests based on time preferred
- Provides information about hotel services to guests such as promotion on going, basic room knowledge and information events nearby
- Handling complaints and request by in-house and outside call guest
STYLIST
LEVIS STRAUSS (M) SDN. BHD
01.2018 - 08.2018
- Demonstrate and explain products to customer
- Explain methods, or services in order to persuade customers to purchase products or utilize services
- Identify interested and qualified customers in order to provide them with additional information
Education
GCE O-LEVEL - PENGURUSAN TEKNOLOGI PEJABAT
TECHNIC COMMERCE SCHOOL
JOHOR BAHRU01.2011
Skills
- Microsoft Word
- OPERA Cloud
- Microsoft Excel
- SARA System
- PABX System
References
- Nor Asma Laila Ahmad, Asst Reservation Sales Manager, +6013-3710253, 2, Jalan Conlay, Kuala Lumpur, WP, 50450
- Faissal Bin Sutrisno Tanjung, Duty Manager, +6013-2120789, 170, Jalan Bukit Bintang, Bukit Bintang, WP, 55100
Timeline
GUEST SERVICE SUPERVISOR
BANYAN TREE KUALA LUMPUR
09.2022 - Current
OPERATOR
BANYAN TREE KUALA LUMPUR
08.2018 - 09.2022
STYLIST
LEVIS STRAUSS (M) SDN. BHD
01.2018 - 08.2018
GCE O-LEVEL - PENGURUSAN TEKNOLOGI PEJABAT
TECHNIC COMMERCE SCHOOL
Similar Profiles
MUHAMMAD HAFIZ FITRI BIN MOHD AZMIMUHAMMAD HAFIZ FITRI BIN MOHD AZMI
Food and Beverage Coordinator at Banyan Tree Hotel Kuala LumpurFood and Beverage Coordinator at Banyan Tree Hotel Kuala Lumpur
Wong Jiang HauWong Jiang Hau
Payment Executive at Doo Group, Kuala LumpurPayment Executive at Doo Group, Kuala Lumpur
INNA NURNABILA MUHAMAD ALIINNA NURNABILA MUHAMAD ALI
Human Resources & Training Executive at Concorde Hotel Kuala LumpurHuman Resources & Training Executive at Concorde Hotel Kuala Lumpur