Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Muhammad Aslam

Muhammad Aslam

George Town, Penang,07

Summary

Enthusiastic and reliable Sales Associate, dedicated to providing excellent customer service with a smile. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Dedicated to increasing sales by providing the ultimate customer experience. Several years of experience in various retail settings with a proven track record of job success.

Overview

3
3
years of professional experience

Work History

Customer Success Specialist

Teleperformance Malaysia
11.2023 - Current
  • Handles variety of tasks throughout their workday, which is responding to customer inquiries: This includes doing outbound phone calls, emails, and live chats on various platforms, addressing customer concerns, and providing troubleshooting assistance
  • Aside from that, also resolving customer issues which delve into customer problems, diagnose root cause, and work towards solutions that meet customer satisfaction and serve as knowledge base for customers, explaining product features, service details, and company policies
  • Promoted as one of team member in specialized issue for further assist customer problem which involve arbitration issue
  • Promoted as Subject Matter Expert (SME) during floor support
  • Achieves status of top-performing agent
  • Analyzed customer data to identify and prioritize customer needs and preferences, resulting in enhanced customer experience.
  • Implemented process improvements that resulted in increased efficiency within the Customer Success team.

Account Assistant

Brady Technology Sdn Bhd
03.2022 - 06.2022
  • Maintain All Relevant Documentations & Records Within Credit and Collection Department
  • Include invoice in email that is sent to customer
  • Ensuring payments, amounts and records are correct
  • Recording and fling transactions.

Temporary Clerk

Brady Technology Sdn Bhd
06.2021 - 08.2021
  • Generate Sales Orders in SAP System
  • Issue Purchase Requisitions for Trading Items
  • Prepare Internal Orders Request for Production Planner
  • Maintain All Relevant Documentations & Records Within Customer Service Department
  • Order Rescheduling Activities as Well as Reports Compiling.

Education

Master of Arts - Philosophy Of Mind

Universiti Sains Malaysia
George Town, Penang
04.2024

SKM Level 3: Photography Technology -

Giatmara Bukit Gelugor
Georgetown, Penang
03.2023

Bachelor of Arts - Geography

Universiti Sains Malaysia
Georgetown, Penang
03.2021

Sijil Tinggi Pelajaran Malaysia (STPM) -

SMK Abdullah Munshi
Georgetown, Penang
12.2015

Sijil Pelajaran Malaysia (SPM) -

SMK Abdullah Munshi
Georgetown, Penang
12.2013

Skills

  • Problem-solving abilities
  • Computer Proficiency
  • Live chat support
  • Microsoft Office Suite
  • Customer Service
  • Order Fulfillment

Languages

Malay
Native language
English
Upper intermediate
B2
Tamil
Beginner
A1

References

  • Foong Yi Cheong, Brady Technology Sdn Bhd, Bayan Lepas, Penang, +604 810 1688
  • Mahadhir Mohd Ismail from Teleperformance Malaysia, Bayan Lepas, Penang +60167335844

Timeline

Customer Success Specialist

Teleperformance Malaysia
11.2023 - Current

Account Assistant

Brady Technology Sdn Bhd
03.2022 - 06.2022

Temporary Clerk

Brady Technology Sdn Bhd
06.2021 - 08.2021

Master of Arts - Philosophy Of Mind

Universiti Sains Malaysia

SKM Level 3: Photography Technology -

Giatmara Bukit Gelugor

Bachelor of Arts - Geography

Universiti Sains Malaysia

Sijil Tinggi Pelajaran Malaysia (STPM) -

SMK Abdullah Munshi

Sijil Pelajaran Malaysia (SPM) -

SMK Abdullah Munshi

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Muhammad Aslam