MUHAMMAD ARIS
Financial Consultant Telemarketing
Kuala Lumpur,14
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Financial Consultant
PAPAY Capital- PAPA IPAY
Kuala Lumpur, 14
10.2022 - Current
- Ensure client following procedure and get result with satisfying moment
- Increased client satisfaction by providing personalized financial advice and investment recommendations.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Built strong relationships with clients through consistent communication and exceptional customer service.
- Analyzed market trends and identified investment opportunities, resulting in enhanced portfolio performance.
- Negotiated favorable terms with vendors, reducing costs for both firm and its clientele.
- Developed comprehensive financial plans for clients to achieve their short-term and long-term goals.
- Achieving personal target and team target that been given from agency
- Expanded client base through targeted marketing efforts and referrals from satisfied customers.
- Educated clients on various investment options, empowering them to make informed decisions about their finances.
- Mentored junior colleagues in complex analysis techniques, fostering collaborative work environment that encouraged professional growth.
- Manage over 200 customer call per day to increased sales by 10%.
Bike Courier
GDEX MALAYSIA
01.2022 - 09.2022
- Ensured personal safety through proper use of protective gear such as helmets, reflective vests, and lights while on duty as bike courier.
- Navigated through various traffic conditions safely, adhering rules of road at all times.
- Enhanced customer satisfaction with timely and accurate deliveries of packages and documents.
- Adapted quickly to changing weather conditions while maintaining steadfast commitment to completing assigned duties within specified time frames.
- Improved delivery efficiency by optimizing routes and schedules for daily bike courier tasks.
- Handled sensitive documents securely, ensuring confidentiality and privacy were maintained during transportation.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Bike Independent Courier
LAZADA LOGISTIC EXPRESS
07.2021 - 01.2022
- Receiving and sorting parcel received from center hub by lorry to regional hub
- Work with staff hub for sorting parcel to delivery designated area
- Together with driver independent courier, send parcel and share item that big enough to send to customer
- Understanding Lazada Delivery system for track any record delivery and receiving proof
- Deliver 350 parcel per day within 8 hours working.
- Resolved customer inquiries promptly by addressing concerns or directing them to appropriate personnel when needed, contributing positively towards high level of customer satisfaction.
- Handled fragile items carefully during transportation, resulting in minimal damage claims from clients.
Retail Assistant Manager
KGM HEALTH FOOD STORE
10.2020 - 06.2021
- Receiving and managing good in and out according to purchase order
- Controlled store inventory and reviewed cash handling and operations reports.
- Liaise with each supplier for stock order and handle out expired stock according to consignment date order
- In charge for e-commerce store website; Shopee, Bullmart and Woocommerce
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Made each weekly sale report, inventory report and present back to Manager Director Store
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Solution Consultant
FERUNI CERAMICHE SB
12.2018 - 03.2020
- Meet new or existing client and maintaining good relationship for build-up rapport
- Performed proof of concept demonstrations, instructing potential customers on benefits of Feruni product.
- Creating design floor plan using Feruni Design Apps according client request
- Change each display every month or according to sale monthly promotion
- Making purchase order and Sale order for reserved stock
- Site visit client place if required to make actual measurement and record data for future used.
- Executed on-time, under-budget project management on complex issues for senior leadership.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
Senior Sale Assistant
ADIDAS CONCEPT STORE (NEONSHINE SB)
08.2016 - 12.2018
- Learning and understanding ADIDAS product and promoting to customer and giving best buying experience
- Achieving monthly sale target and personal target weekly
- Accepted and processed cash, check, and card payments.
- Helped customers locate products and checked store system for merchandise at other sites.
- By using Customer Experience knowledge, handle each customer about ADIDAS product according to their suit and educate customer by giving testing for each product
- Collaborated with marketing team to create targeted promotional campaigns that boosted overall sales performance.
- Significant Achievement during ADIDAS: Manage opening for new Concept ADIDAS store for 4 months at KCM Mall at Kuantan Pahang
- Manage VM and product positioning and handling new staff.
- Organized and participated in trade shows, leading to increased brand exposure and valuable networking opportunities.
Customer Service Officer
CIMB BANK BHD
04.2016 - 08.2016
- Handling client about their inquiries, feedback and problem before escalating to representative department
- Assisted call-in customers with questions and orders.
- Handling each client data according to BNM rules & regulation (PDPA and AMLA)
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Advise and giving best solution to client needs and maintaining according to SLA
- Assist banking customer who are victims of fraud, theft or identity theft
- Assist customer with replacing lost or stolen credit card or debit cards
- Check on status of customer accounts and track check payments
- Review and explain account charges.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
Telemarketing Consultant Executive
AEON CREDIT SERVICE (M) BHD
05.2015 - 04.2016
- Using script and customer service advisor in giving best consultant and close sales
- Assisted management in developing successful promotional campaigns by providing valuable input on target audiences and messaging strategies.
- Generated leads for sales teams through cold calling and targeted marketing campaigns.
- Handling each client data according to BNM rules & regulation (PDPA and AMLA)
- Advise and giving best solution to client needs and maintaining according to SLA
- Check on status of customer accounts and track check payments
- Review and explain account charges
- Managed daily call quotas, prioritizing tasks to maximize productivity without sacrificing quality service.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Made average of 150 outbound and inbound calls per day
Education
DIPLOMA IN CULINARY ARTS -
Kuala Lumpur Metropolitan University College
Kuala Lumpur2014
SIJIL KEMAHIRAN GIAT MARA -
Giat Mara Pandan Indah
SMK TEKNIK KLANG -SPM - undefined
Skills
Customer Service
Client Relationship Management
Sales Team Training
Professional Development
Coaching & Mentoring
MS Outlook
MS Office
Miscellaneousinfo
Malaysian, Fluent in English and Malay, One (1) month notice period
Personal Information
Nationality: Malaysian
Languages
Malay
Native language
English
Upper intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Financial Consultant
PAPAY Capital- PAPA IPAY
10.2022 - Current
Bike Courier
GDEX MALAYSIA
01.2022 - 09.2022
Bike Independent Courier
LAZADA LOGISTIC EXPRESS
07.2021 - 01.2022
Retail Assistant Manager
KGM HEALTH FOOD STORE
10.2020 - 06.2021
Solution Consultant
FERUNI CERAMICHE SB
12.2018 - 03.2020
Senior Sale Assistant
ADIDAS CONCEPT STORE (NEONSHINE SB)
08.2016 - 12.2018
Customer Service Officer
CIMB BANK BHD
04.2016 - 08.2016
Telemarketing Consultant Executive
AEON CREDIT SERVICE (M) BHD
05.2015 - 04.2016
DIPLOMA IN CULINARY ARTS -
Kuala Lumpur Metropolitan University College
SIJIL KEMAHIRAN GIAT MARA -
Giat Mara Pandan Indah