MUHAMMAD ARIS
Financial Consultant Telemarketing
Kuala Lumpur,14
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Financial Consultant
PAPAY Capital- PAPA IPAY
Kuala Lumpur, 14
10.2022 - Current
- Ensure client following procedure and get result with satisfying moment
- Increased client satisfaction by providing personalized financial advice and investment recommendations.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Built strong relationships with clients through consistent communication and exceptional customer service.
- Analyzed market trends and identified investment opportunities, resulting in enhanced portfolio performance.
- Negotiated favorable terms with vendors, reducing costs for both firm and its clientele.
- Developed comprehensive financial plans for clients to achieve their short-term and long-term goals.
- Achieving personal target and team target that been given from agency
- Expanded client base through targeted marketing efforts and referrals from satisfied customers.
- Educated clients on various investment options, empowering them to make informed decisions about their finances.
- Mentored junior colleagues in complex analysis techniques, fostering collaborative work environment that encouraged professional growth.
- Manage over 200 customer call per day to increased sales by 10%.
Bike Courier
GDEX MALAYSIA
01.2022 - 09.2022
- Ensured personal safety through proper use of protective gear such as helmets, reflective vests, and lights while on duty as bike courier.
- Navigated through various traffic conditions safely, adhering rules of road at all times.
- Enhanced customer satisfaction with timely and accurate deliveries of packages and documents.
- Adapted quickly to changing weather conditions while maintaining steadfast commitment to completing assigned duties within specified time frames.
- Improved delivery efficiency by optimizing routes and schedules for daily bike courier tasks.
- Handled sensitive documents securely, ensuring confidentiality and privacy were maintained during transportation.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Bike Independent Courier
LAZADA LOGISTIC EXPRESS
07.2021 - 01.2022
- Receiving and sorting parcel received from center hub by lorry to regional hub
- Work with staff hub for sorting parcel to delivery designated area
- Together with driver independent courier, send parcel and share item that big enough to send to customer
- Understanding Lazada Delivery system for track any record delivery and receiving proof
- Deliver 350 parcel per day within 8 hours working.
- Resolved customer inquiries promptly by addressing concerns or directing them to appropriate personnel when needed, contributing positively towards high level of customer satisfaction.
- Handled fragile items carefully during transportation, resulting in minimal damage claims from clients.
Retail Assistant Manager
KGM HEALTH FOOD STORE
10.2020 - 06.2021
- Receiving and managing good in and out according to purchase order
- Controlled store inventory and reviewed cash handling and operations reports.
- Liaise with each supplier for stock order and handle out expired stock according to consignment date order
- In charge for e-commerce store website; Shopee, Bullmart and Woocommerce
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Made each weekly sale report, inventory report and present back to Manager Director Store
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Solution Consultant
FERUNI CERAMICHE SB
12.2018 - 03.2020
- Meet new or existing client and maintaining good relationship for build-up rapport
- Performed proof of concept demonstrations, instructing potential customers on benefits of Feruni product.
- Creating design floor plan using Feruni Design Apps according client request
- Change each display every month or according to sale monthly promotion
- Making purchase order and Sale order for reserved stock
- Site visit client place if required to make actual measurement and record data for future used.
- Executed on-time, under-budget project management on complex issues for senior leadership.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
Senior Sale Assistant
ADIDAS CONCEPT STORE (NEONSHINE SB)
08.2016 - 12.2018
- Learning and understanding ADIDAS product and promoting to customer and giving best buying experience
- Achieving monthly sale target and personal target weekly
- Accepted and processed cash, check, and card payments.
- Helped customers locate products and checked store system for merchandise at other sites.
- By using Customer Experience knowledge, handle each customer about ADIDAS product according to their suit and educate customer by giving testing for each product
- Collaborated with marketing team to create targeted promotional campaigns that boosted overall sales performance.
- Significant Achievement during ADIDAS: Manage opening for new Concept ADIDAS store for 4 months at KCM Mall at Kuantan Pahang
- Manage VM and product positioning and handling new staff.
- Organized and participated in trade shows, leading to increased brand exposure and valuable networking opportunities.
Customer Service Officer
CIMB BANK BHD
04.2016 - 08.2016
- Handling client about their inquiries, feedback and problem before escalating to representative department
- Assisted call-in customers with questions and orders.
- Handling each client data according to BNM rules & regulation (PDPA and AMLA)
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Advise and giving best solution to client needs and maintaining according to SLA
- Assist banking customer who are victims of fraud, theft or identity theft
- Assist customer with replacing lost or stolen credit card or debit cards
- Check on status of customer accounts and track check payments
- Review and explain account charges.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
Telemarketing Consultant Executive
AEON CREDIT SERVICE (M) BHD
05.2015 - 04.2016
- Using script and customer service advisor in giving best consultant and close sales
- Assisted management in developing successful promotional campaigns by providing valuable input on target audiences and messaging strategies.
- Generated leads for sales teams through cold calling and targeted marketing campaigns.
- Handling each client data according to BNM rules & regulation (PDPA and AMLA)
- Advise and giving best solution to client needs and maintaining according to SLA
- Check on status of customer accounts and track check payments
- Review and explain account charges
- Managed daily call quotas, prioritizing tasks to maximize productivity without sacrificing quality service.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Made average of 150 outbound and inbound calls per day
Education
DIPLOMA IN CULINARY ARTS -
Kuala Lumpur Metropolitan University College
Kuala Lumpur2014
SIJIL KEMAHIRAN GIAT MARA -
Giat Mara Pandan Indah
SMK TEKNIK KLANG -SPM - undefined
Skills
Customer Service
Miscellaneousinfo
Malaysian, Fluent in English and Malay, One (1) month notice period
Personal Information
Nationality: Malaysian
Languages
Malay
Native language
English
Upper intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Financial Consultant
PAPAY Capital- PAPA IPAY
10.2022 - Current
Bike Courier
GDEX MALAYSIA
01.2022 - 09.2022
Bike Independent Courier
LAZADA LOGISTIC EXPRESS
07.2021 - 01.2022
Retail Assistant Manager
KGM HEALTH FOOD STORE
10.2020 - 06.2021
Solution Consultant
FERUNI CERAMICHE SB
12.2018 - 03.2020
Senior Sale Assistant
ADIDAS CONCEPT STORE (NEONSHINE SB)
08.2016 - 12.2018
Customer Service Officer
CIMB BANK BHD
04.2016 - 08.2016
Telemarketing Consultant Executive
AEON CREDIT SERVICE (M) BHD
05.2015 - 04.2016
DIPLOMA IN CULINARY ARTS -
Kuala Lumpur Metropolitan University College
SIJIL KEMAHIRAN GIAT MARA -
Giat Mara Pandan Indah
SMK TEKNIK KLANG -SPM - undefined
Similar Profiles
SHEHROZ ATTASHEHROZ ATTA
Sales executive at IPAY FOR ALL (DU CHANNEL PARTNER)Sales executive at IPAY FOR ALL (DU CHANNEL PARTNER)
BINA KUMARI THAPABINA KUMARI THAPA
Customer Service Representative at Merchantrade Malaysia /Ipay RemitCustomer Service Representative at Merchantrade Malaysia /Ipay Remit
Whitney MontgomeryWhitney Montgomery
Product Support Representative III at IPay Technologies/Jack Henry & AssociatesProduct Support Representative III at IPay Technologies/Jack Henry & Associates