Muhammad Anuar
Self Employed
Rawang
Summary
Dynamic insurance professional with extensive expertise in managing bulk claims, particularly in the medical sector. Exceptional attention to detail and multitasking abilities, complemented by strong collaboration with IT support teams to implement system changes. Proficient in User Acceptance Testing (UAT) and possesses a solid understanding of the non-motor claims area, supported by experience as a loss adjuster. Actively pursuing a Claim Examiner/Analyst position, with a preference for non-motor claims, while remaining open to opportunities in Third Party Bodily Injury (TPBI).
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Business Owner
Nasi Lemak Anuar
02.2021 - Current
- Small business owner in Food & Beverage industry.
- Focuses on selling breakfast meal.
- Managed daily operations such as meal preparation, cooking and serving/dealing customers.
Investigator
Ace Confidential
10.2020 - 01.2021
- Investigator for Third Party Bodily Injury (TPBI) claim.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Liaising with Insured, Third Party Claimants and other stakeholders on claim's settlement.
- Finalized and submit reports to Insurers for their perusal.
Loss Adjuster
Mestari Adjusters Sdn.Bhd
06.2020 - 09.2020
- Trainee Loss Adjuster for Non-Motor claim.
- Investigating claims by gathering evidence and inspecting properties.
- Interview insured/witnesses or any personnel related. Advice on repair, replacement or salvation techniques. Doing site visits on the damaged property's location.
- Collaborated with various departments to resolve discrepancies and expedite claim settlements.
- Enhanced client satisfaction with timely communication and updates on claim status.
- Managed high caseloads effectively while maintaining quality standards and adhering to strict deadlines.
Claim Examiner
Zurich Insurance Malaysia Berhad
06.2018 - 04.2020
- Mainly in charged of Medical Claim (Cuepacs Care Scheme)
- Finalized claim's assessment and payment release.
- Interpreted policy provisions, endorsements, and exclusions to accurately determine coverage for claims.
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
Education
Bachelor's Degree - Office System and Technology
07-2018
- 3.11 GPA
Diploma - Office System and Technology
11-2015
- 3.58 GPA
Malaysian Certificate of Education -
12-2011
Skills
Data entry efficiency
Insurance policies
Fraud detection skills
Insurance claims processing
Insurance verification
Insurance claims management
Claim validity determination
Insurance policy knowledge
Claims investigation
Case presentation
Case presentation
Certification
Basic Certificate in Loss Adjusting
Interests
Weights Lifting
Timeline
Business Owner - Nasi Lemak Anuar
02.2021 - Current
Investigator - Ace Confidential
10.2020 - 01.2021
Basic Certificate in Loss Adjusting
08-2020
Loss Adjuster - Mestari Adjusters Sdn.Bhd
06.2020 - 09.2020
Claim Examiner - Zurich Insurance Malaysia Berhad
06.2018 - 04.2020
University Technology MARA - Bachelor's Degree, Office System and Technology
University Technology MARA - Diploma, Office System and Technology
SMK Bukit Rahman Putra - Malaysian Certificate of Education,