MUHAMMAD AMIRUL ASHRAF BIN RAMLI
Safety & Security Supervisor/ Officer
Kajang,Selangor
Summary
Motivated and results-driven Safety & Security professional seeking a Safety and Security Supervisor/ Officer role to leverage over a decade of experience in security operations, emergency response, and risk mitigation. Equipped with strong knowledge of RELA enforcement functions and newly enhanced skills in Occupational Safety & Health (OSH), I am committed to safeguarding people, property, and assets while ensuring compliance with safety standards and organizational policies.
Experienced Safety & Security professional with a proven track record in security operations, enforcement coordination, and emergency response. Skilled in operating and monitoring CCTV, access control, and alarm systems to ensure safe and secure environments. Adept at preparing and implementing Standard Operating Procedures (SOPs) and coordinating with enforcement agencies for effective operations. Recently completed OSH Coordinator certification, strengthening expertise in workplace safety, hazard identification, and compliance with JKKP requirements. Strong communicator and team leader with the ability to train, guide, and motivate staff to maintain high safety standards. Committed to risk prevention, incident management, and continuous improvement in safety and security operations.
Overview
16
16
years of professional experience
6
6
Certifications
1
1
Language
Work History
Anggota Rela Biasa (ARB)
Jabatan Sukarelawan Malaysia (RELA)
01.2010 - Current
- Assisted in community outreach.
- Assisted in preparing Standard Operating Procedures (SOP) for each special aid operation, operation with departments and external agencies.
- Assisted in protecting buildings, installations, or other property owned by the Federal Government, State Government, any other statutory body, or any private property when requested by the owner of the building, installation, or property.
- Assisted relevant authorities in controlling and changing the direction of vehicles.
- Coordinated the operations of enforcement agencies.
- Helped agencies control and monitor important target areas of the buildings.
- Monitored the security control assignment of RELA members in non-government agencies throughout Malaysia.
- Proven ability to develop and implement security policies, conduct investigations, and manage security teams.
- Strong leadership and communication skills, to maintain a safe and secure environment.
Security Personnel (Transferred Department)
GEO Resort & Hotel
01.2025 - 06.2025
- Directed and oversee the daily activities of security personnel.
- Recruited, trained, and developed a high-performing security team.
- Conducted performance evaluations and provided constructive feedback.
- Ensured adherence to company policies and disciplinary procedures.
- Managed staff schedules and allocated resources effectively.
- Developed, implemented, and maintained comprehensive emergency response plans.
- Promptly responded to security incidents and ensure appropriate action is taken.
- Conducted thorough investigations, gathered evidence, and prepared detailed incident reports.
- Collaborated with law enforcement agencies as necessary.
- Managed and maintained access control systems, including CCTV and alarm systems.
- Monitored entry and exit points to ensure the safety and security of guests and staff.
- Implemented and enforced identification and badge protocols.
- Conducted regular safety inspections of the hotel property to identify and mitigate potential hazards.
- Developed and implemented safety programs and procedures to ensure compliance with regulations.
- Promoted a culture of safety awareness among all hotel staff.
- Conducted threat assessments and vulnerability analyses to identify and address potential security risks.
- Developed and implemented security measures to mitigate risks and protect hotel assets.
- Continuously monitor and evaluate the effectiveness of security measures.
- Provided ongoing training and development opportunities for security personnel.
- Conducted regular safety and security training programs for all hotel staff.
- Maintained open and effective communication with all levels of hotel staff.
- Collaborated with other departments to ensure a coordinated approach to safety and security.
- Built and maintained positive relationships with local law enforcement agencies.
- Prepared reports and presentations on security matters for hotel management.
Commis
GEO Resort & Hotel
11.2022 - 12.2024
- Consistently maintained a clean and organized workspace, adhering to strict Halal and sanitation standards.
- Demonstrated the ability to work efficiently and effectively under pressure, maintaining high productivity.
- Effectively contributed to the kitchen operations by assisting with food preparation, plating, and serving.
- Maintained cleanliness of the product and kitchen environment, disciplined, hard-working, and maintained personal hygiene.
- Prioritized customer satisfaction by delivering high-quality food and service.
- Proactively assisted in inventory management and restocking of supplies.
- Proactively learned and applied Halal kitchen and restaurant policies and procedures to ensure efficient operations.
- Received feedback from customers on food quality and service.
- Successfully assisted the Head Chef and Sous Chefs in preparing and plating various dishes, including appetizers, entrees, and desserts.
Anggota Rela Biasa (ARB)
Jabatan Sukarelawan Malaysia (RELA)
04.2020 - 02.2022
- Regularly monitored the premises to ensure safety and discourage criminal activity.
- Checked and admitted visitors, and controlled the entrance and departure of employees and vehicles.
- Watched for suspicious activity on surveillance cameras.
- Contacted law enforcement or the fire department in case of an emergency, or detained suspects until authorities arrived.
- Tested security systems, performing bag checks or metal detector scans, and ensured doors, windows, and gates were secure after hours.
- Informed staff of security procedures and requirements.
- Recorded observations, information, and occurrences.
- Monitored and set building and equipment controls.
- Ensured the organization's stability and reputation.
F&B Waiter
Rosa Hotel
02.2019 - 03.2020
- Provided excellent guest service by greeting, seating, and serving customers.
- Handled food & beverage orders using POS, ensured accuracy, and processed payments.
- Maintained cleanliness of dining area and adhered to hotel grooming & hygiene standards.
- Assisted in menu recommendations, up-selling, and handling customer inquiries.
- Supported smooth outlet operations by coordinating with the team and following health regulations.
Crew Member
GSC Cinema
10.2018 - 01.2019
- Delivered exceptional customer service at ticketing, concessions, and inquiries.
- Processed cash/card transactions accurately using POS system.
- Conducted hall checks to ensure movie quality (sound, subtitles, visuals).
- Maintained cleanliness, hygiene, and compliance with SOPs.
- Worked effectively in a team to ensure smooth cinema operations.
Shift Leader
Golden Scoop Sdn. Bhd. (Baskin-Robbins Malaysia)
02.2018 - 08.2018
- Supervised daily store operations, including staff scheduling, cash handling, and inventory control.
- Trained and coached team members to maintain service standards and productivity.
- Monitored staff performance, ensuring excellent customer service during peak hours.
- Assisted with stock management, monthly inventory, and compliance with health & safety standards.
- Acted as floor supervisor, engaging with guests and handling service recovery when required.
Pastry Crew
Golden Donuts Sdn Bhd (Dunkin' Donuts Malaysia)
06.2015 - 08.2017
- Prepared, baked, and displayed pastries following food safety and quality standards.
- Assisted in stock management, ordering supplies, and ensuring proper storage & rotation.
- Maintained cleanliness, hygiene, and compliance with health regulations.
- Supported new product testing and menu development.
- Delivered consistent product quality while ensuring customer satisfaction.
Pastry Crew
Big Apple Mydin MITC Melaka (Zabena Sdn Bhd)
07.2013 - 05.2015
- Prepared and baked pastries/breads using manual and automated ovens.
- Ensured recipe standardization, portion control, and product quality.
- Maintained product displays, kitchen cleanliness, and food hygiene standards.
- Assisted customers with orders while ensuring friendly and professional service.
- Supported smooth daily kitchen and outlet operations.
Education
Sijil Lanjutan Teknologi Hospitaliti (Penyediaan Pastri) Tahap 3 - undefined
Institut Kemahiran Belia Negara
Alor Gajah, Melaka06.2014
Skills
Access Control Systems
Active Listening
Analytical & Problem-Solving Skills
Attention to Detail
Conflict Resolution and Mediation
Customer Service Orientation
Emergency Response Management
Fire Safety Protocols
First Aid and CPR
Incident Response and Investigation
Interpersonal & Communication
Physical Security Measures
Security Systems and Technology
Strategic Planning and Decision-Making
Surveillance Systems & Technology
Team Leadership and Motivation
Certification
Certified OSH-Coordinator, OSH-C/2025/74/3598
Personal Information
- Age: 32
- Expected Salary: RM3,500 (negotiable)
- Availability: Immediately
- Religion: Islam
- Date of Birth: 21 August 1993
- Nationality: Malaysian
- Driving License: B2 D
- Marital Status: Single
License
B2 D
References
- Pn. Rahmah Binti Abdul Rahman, Former Human Resources Manager, GEO Resort & Hotel, Genting Highlands, +6018-986 9466
- En. Hanif Bin Abdul Rahman, Pegawai Sukarelawan RELA II (PSR II), Jabatan Sukarelawan Malaysia, +6019-656 1003
- En. Zam Hj Daud, Operations Manager, Rosa Hotel, Melaka, +6018-762 4394
References
- Pn. Rahmah Binti Abdul Rahman, Former Human Resources Manager, GEO Resort & Hotel, Genting Highlands, +6018-986 9466
- En. Hanif Bin Abdul Rahman, Pegawai Sukarelawan RELA II (PSR II), Jabatan Sukarelawan Malaysia, +6019-656 1003
- En. Zam Hj Daud, Operations Manager, Rosa Hotel, Melaka, +6018-762 4394
Timeline
Security Personnel (Transferred Department)
GEO Resort & Hotel
01.2025 - 06.2025
Commis
GEO Resort & Hotel
11.2022 - 12.2024
Anggota Rela Biasa (ARB)
Jabatan Sukarelawan Malaysia (RELA)
04.2020 - 02.2022
F&B Waiter
Rosa Hotel
02.2019 - 03.2020
Crew Member
GSC Cinema
10.2018 - 01.2019
Shift Leader
Golden Scoop Sdn. Bhd. (Baskin-Robbins Malaysia)
02.2018 - 08.2018
Pastry Crew
Golden Donuts Sdn Bhd (Dunkin' Donuts Malaysia)
06.2015 - 08.2017
Pastry Crew
Big Apple Mydin MITC Melaka (Zabena Sdn Bhd)
07.2013 - 05.2015
Anggota Rela Biasa (ARB)
Jabatan Sukarelawan Malaysia (RELA)
01.2010 - Current
Sijil Lanjutan Teknologi Hospitaliti (Penyediaan Pastri) Tahap 3 - undefined
Institut Kemahiran Belia Negara