Muhammad Amir Fauzan Bin Helmee
Fresh Graduate
Seremban
Summary
Recent graduate from University Sultan Azlan Shah actively seeking a job placement in information technology. Objective is to acquire new knowledge, apply skills, and gain industry experience. Interested in joining a company aligned with pursued course to explore full scope of IT work. Confident in ability to contribute effectively and grow professionally within the industry.
Overview
2025
2025
years of professional experience
21
21
years of post-secondary education
2
2
Languages
Work History
Technical Support Engineer
Beyond2u
Cheras, Selangor
07.2024 - 10.2024
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Diagnosed and troubleshot hardware, software and network issues.
- Improved customer satisfaction by providing timely and efficient technical support.
- Collected disposal IT asset from client (RHB) on site
- Became proficient with Blanco software and joined the data erasure team.
Sales Assistant
Alibaba 999
Seremban, Negeri Sembilan
07.2022 - 09.2022
- Greeted customers as they enter the store and offer assistance
- Provided product information and recommendations based on customer needs
- Handle customer inquiries and resolve any issues or complaints
- Assist customers in making purchasing decisions
- Increased sales by building strong customer relationships and providing excellent service.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Assistant Teacher (part-time)
Maahad Tahfiz Darul Ulum
Kuala Pilah, Negeri Sembilan
4 2019 - 10.2019
- Teached Tajwid Quran to students
- Checked student memorization
- Created a positive learning environment that encouraged students collaboration and problem-solving
- Facilitated small-group instruction to ensure individualized learning for each student
Education
High School Diploma -
University Sultan Azlan Shah
Kuala Kangsar, Malaysia 05.2022 - Current
Sijil Pelajaran Malaysia (SPM) - undefined
University Islam Melaka
03.2021 - 02.2022
High School Diploma -
Madrasah Az Zakirin
Melaka 04.2001 - 12.2018
Skills
HTML
Microsoft PowerPoint
Microsoft Office Word
Computer Hardware
C
Java
Technical support
Teamwork and collaboration
Accomplishments
- Final Year Project, Developed a website for the workshop where users may schedule appointments online. Moreover, user can see the costs and services that the workshop offers.
- Dean's Award, University Sultan Azlan Shah, Received the dean's award in Semester(1,3,4)
Extracurricular Activities
Participant, FUTURISTIC JTM SHOWCASE, Kuala Kangsar, 01/01/24, 01/31/24 Participant, Explore the Beauty of Lenggong, Lenggong, 05/01/24, 05/31/24
References
- Dr. Masyitah Binti Abu, AIMST University, 019-574 9169, masyitahaimst@edu.my
- Aliyatul Husna, University Sultan Azlan Shah, 019-447 0085, aliyatulhusna.yahya@usas.edu.my
- Nurul Iffah Bnti Bisara Sirhan, Beyond2u,013-366 8711,nuruliffah@beyond2u.com
Timeline
Technical Support Engineer
Beyond2u
07.2024 - 10.2024
Sales Assistant
Alibaba 999
07.2022 - 09.2022
High School Diploma -
University Sultan Azlan Shah
05.2022 - Current
Sijil Pelajaran Malaysia (SPM) - undefined
University Islam Melaka
03.2021 - 02.2022
High School Diploma -
Madrasah Az Zakirin
04.2001 - 12.2018
Assistant Teacher (part-time)
Maahad Tahfiz Darul Ulum
4 2019 - 10.2019
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