Muhd Al Amin

Passcode Testing

• Conducted comprehensive testing of passcode functionalities, including registration, sign-in, and change passcode processes
• Performed over 76 test cases, ensuring system functionality and security compliance
• Collaborated with the team to resolve bugs related to FaceMatch fallback and user access issues

Appeal Process Management

• Designed and implemented an appeal process workflow in the Admin Portal, streamlining customer appeals for denied applications
• Created dedicated 'To Check' and 'Checked' pages to simplify the appeal review process for checkers
• Conducted extensive testing for scenarios where customers hit AML (Anti-Money Laundering), fraud, or bankruptcy, ensuring proper functionality of the appeal button
• Allocated and resolved bugs related to multiple appeals and user access post-appeal approval

RBAC (Role-Based Access Control) Testing

• Executed over 500 test cases to validate RBAC functionality in the Admin Portal
• Provided detailed evidence for audit purposes, ensuring compliance with regulatory requirements
• Identified and reported bugs related to user permissions and access control

CTV (Credit Transfer Verification) Testing

• Developed and performed test cases for CTV processes, focusing on customer information validation during onboarding
• Analyzed failure reasons for CTV attempts, including mismatched customer names and ID numbers
• Conducted non-bank transfer tests and collaborated with reconciliation executives to ensure accurate data validation

Manual Review Guide Creation

• Assisted in creating a manual review guide for KYC (Know Your Customer) agents handling non-STP (Straight Through Processing) applications
• Developed detailed procedures for ID card verification, including checks for application info, ID clarity, and selfie verification
• Drafted admin portal usage guides to assist agents in navigating the system effectively

Pocket/Account Functionality Testing

• Tested various pocket functionalities, including creation, transfers, reversals, and limitations
• Conducted scenarios such as transferring funds between main accounts and pockets, applying block codes, and closing pockets
• Ensured seamless integration of pocket features within the mobile app and Admin Portal

QR Transfer Limit & Mailing Address Testing

• Designed and executed test cases for QR transfer limits, covering authentication methods like biometrics (FaceID/Fingerprint) and passcodes
• Validated system behavior for transfer amounts ranging from RM0 to over RM10,000, ensuring compliance with regulatory requirements
• Conducted interface checks for mailing address updates, including field validations and special character inputs

Lending Business Testing

• Assisted senior project managers in testing the lending business module within the Admin Portal
• Validated loan cancellation scenarios when SeaMoney failed to issue loans, ensuring proper reconciliation and void processes
• Collaborated with cross-functional teams to identify and resolve discrepancies in loan disbursement files