MUHAMMAD AKMAL HAKIM

• Oversight of Sales Confirmation, Pre-Sales, E-Hakmilik registration, Auto Debit and Follow-Up team operations to ensure efficiency and compliance to ISO 9001:2015 Quality Management System (QMS), ISO/IEC 27001:2013 Information Security Management System (ISMS), ISO 14001:2015 Environmental Management System (EMS), and ISO 37001:2016 Anti-Bribery Management System (ABMS).

• Provided supervision and ongoing monitoring of 30 employees to maintain optimal productivity levels, attendance records, and adherence to organizational policies. Achieved a 98% attendance rate and a 20% increase in team productivity through effective governance.
• Ensured the safekeeping and proper management of documents and agreements, maintaining compliance with regulatory requirements and data protection protocols. Maintained a 100% compliance rate with regulatory requirements.

• Identification of opportunities for operational enhancement and implementation of new processes to streamline workflows.

• Regular review and validation of daily reconciliation and settlement reports, ensuring accuracy and timely submission to the finance department.

DETAILED RESPONSIBILITIES

• Operational oversight - Oversaw and managed the operations of the Sales Confirmation, Pre-Sales, E-Hakmilik registration, Auto Debit and Follow-Up team, ensuring efficiency and adherence to departmental standards.

• Effective governance - Provided supervision and ongoing monitoring of staff to maintain optimal productivity levels, attendance records, and adherence to organizational policies.

• Information custodian - Ensured the safekeeping and proper management of documents and agreements, maintaining compliance with regulatory requirements and data protection protocols.

• Process control and coordination - Identified opportunities for operational enhancement within the department and spearheaded the implementation of new processes to streamline workflows and improve efficiency.

• Conducted regular reviews and validations of daily reconciliation and settlement reports to ensure accuracy and completeness, facilitating timely submission to the finance department.

• Risk profiling - Performed risk control self-assessment (RCSA) within the business context to identify potential gaps and vulnerabilities, implementing appropriate control measures to mitigate risks effectively. Identified and mitigated key risks, reducing potential operational disruptions by 40%.

• Business resilience strategy - Developed and maintained a comprehensive business continuity plan to ensure readiness to respond to disruptions or emergencies, collaborating with relevant stakeholders for effective execution. Ensured a 100% readiness rate for business continuity plans, successfully managing potential disruptions without impact on operations.

• Cycle optimization - Leveraged insights from operational data and led multiple continuous improvement initiatives such as E-Hakmilik Registration Robotics, E-Mandate authorization automation, Key Risk Area and Settlement Report automation which consequently enhanced overall departmental effectiveness and service delivery.

• Collaborative leadership - Fostered a culture of excellence, collaboration, and accountability within the team, promoting professional growth and development opportunities for team members.

• Assisted in recruitment to build team of top performers.

• Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.

• Responsible for performing variety of moderately complex accounting, reconciliation of accounts and analytical duties.

• Ensured the resolution of complex requests related to all components of invoicing and fee setup.

• Acted as an extension of fee leadership team as one of the primary contacts for all invoicing and fee related setups and finance related queries from stakeholders.
• Led a team of 8 employees on multiple high-impact projects improving asset recovery by 25%.

DETAILED RESPONSIBILITIES

• Talent Acquisition - Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Coaching- Mentored team members to enhance professional development and accountability in workplace.

• Operational data maintenance oversight - Active supervision of initial set-up and ongoing maintenance of client static data, ensuring correct interpretation of fee agreement.

• Business Support - Supported the New Business Implementation, Client Services, Finance, and Operations Teams to ensure all new/terminated business is captured in full, correctly accrued, and invoiced within agreed timelines for assigned clients. Reduced billing discrepancies by 25% through accurate business support and timely invoicing. Additionally, undertook investigations, providing interpretation and commentary on associated variances for senior management review within the Finance department.

• Operational billing support - Responsible for reviewing accurate calculation of client billing for complex clients within the service level agreement, including timely preparation, calculation, input, and completion of revenue billing and accruals as part of the month-end close. Ensured a 98% on-time billing accuracy rate, enhancing client satisfaction and financial reporting.

• Communication support - Facilitate conference calls with all stakeholders ensuring correct interpretation of fee agreement and client preference.

• Advisory role - Act as the subject matter expert in all fees related changes and projects.

• Client review - Engage in cross functional meetings to further review the quality-of-service delivery to client and navigate through the complexities of fund structures and client requests.

• Responsible for monitoring account activity and high-risk transactions on a risk-based approach for various customer groups across various line of businesses
• Filed suspicious or unusual activity reports with head office and local regulatory authorities.

DETAILED RESPONSIBILITIES

• Investigative research - conducted investigative research using appropriate investigative techniques to determine liability and impact of cases including mitigation of financial losses or business interruptions.

• Tactical analysis - Performed detailed analysis to detect patterns, trends, anomalies and schemes in transactions and relationships across multiple businesses/products to inform on any suspicious transactions for Management’s further actions.

• Information building – gathered inputs and facts from investigations for Senior Management and Education Team to be used in developing case- based learning solutions to hence AML’s competency and appreciation.

• Operational data management - Maintained records of internal and external (monthly and quarterly) reporting which includes various suspicious activity reports (SAR) for further action by the Management.

• Key information gathering - conducted searches, gathering data and recording evidence from internal systems, the internet, commercial databases and enquiry with business or compliance contacts within the organization.

• Issue escalation - Disposition of high-risk name screening escalations - conducted name searches (Forward, Reversed Retrospective), resolved matches identified during on-boarding and maintenance process.

• Customer support - Resolved Customer matches identified during on-boarding and investigation processes.

• Stakeholder engagement - Liaise with the AML Partners (AML investigations, FIU Client On-Boarding and Maintenance, Global Sanctions Compliance) throughout the duration of an investigation.

• Client activity reporting - Report unusual client activities which might relate to sanctioned individuals, money laundering or terrorist financing.

• Data and Information gathering - Conducted ad hoc searches to identify active customers referred to HSBC by regulators or government agencies.

• Content and process familiarity - Maintains familiarity with appropriate investigation techniques to support AML activities, including research and utilizing bank systems, intranet, third party sources and external vendor tools,

• Data management - Issuance of correspondent and customer payment to internal departments upon request.

• Information Support - Daily calls with treasury department to get update on daily FX spot rate for cross currencies related payments.

• Operational Support:

- Raised internal/external investigations in order to resolve any discrepancies with beneficiary details or incorrect payment routing, including investigating all incoming and outgoing SWIFT messages and respond to the queries.

- Examined payment routing, research correspondent banking details and format transactions in accordance with SWIFT/CHAPS/SEPA procedures.

- Supported closing activities; Analyze nostro and vostro accounts ensuring nil breaks and no funds left unclaimed on a daily basis.

- Prepared monthly transaction analysis report to identify key risks in daily payment operations.