Muhammad Aizuddin Azraei Bin Saharuddin
MUHAMMAD AIZUDDIN
MUAR
Summary
Offering strong communication skills and positive attitude, ready to learn and grow in customer service environment. Delivers ability to quickly grasp new systems and processes, coupled with proficiency in problem-solving and conflict resolution. Ready to use and develop these skills in Customer Service Representative role.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Technion Service
SK MAGIC MALAYSIA
08.2024 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Service Technician
COWAY
01.2021 - 07.2024
- Coordinated complex repairs to resolve advanced equipment and system issues
- Completed routine preventive maintenance work to meet manufacturer standards
- Provided support to sales teams by answering customers' technical or repair-related queries
- Monthly service on customer products
- Work in sales marketing and documentation
- Unload received stock to department by looking at its category check, clean and organize department on daily basis
- Complete stock label and price tag on any item within department
Promoter
MR.DIY
01.2019 - 01.2021
- Maintained knowledge of current promotions and product features.
- Educated customers on product features and answered questions regarding product use.
- Established and maintained positive relationships with customers.
- Increased sales by effectively communicating product benefits.
- Informed customers about current promotions or special offers they may be eligible for based on their purchase history or preferences.
- Increased customer engagement by creating eye-catching product displays and promotional materials.
Industrial Trainee (LI)
Something Borrowed By Nawal
01.2019
Education
Diploma - Event Management
Politeknik Merlimau
01.2016 - 01.2019
Sijil Pelajaran Malaysia (SPM) -
SMK Yong Peng
01.2012 - 01.2014
Skills
- Administration
- Interpersonal Skills
- Reporting
- Microsoft Office
- Communication
- Data Entry / Management
Timeline
Technion Service
SK MAGIC MALAYSIA
08.2024 - Current
Service Technician
COWAY
01.2021 - 07.2024
Promoter
MR.DIY
01.2019 - 01.2021
Industrial Trainee (LI)
Something Borrowed By Nawal
01.2019
Diploma - Event Management
Politeknik Merlimau
01.2016 - 01.2019
Sijil Pelajaran Malaysia (SPM) -
SMK Yong Peng
01.2012 - 01.2014
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