MUHAMMAD AIZAD BIN ZULKIFLI
BATU CAVES,MALAYSIA
Summary
HIGHLY QUALIFIED AND MOTIVATED RESIDENT ENGINEER & CUSTOMER ENGINEER WITH MASSIVE EXPERIENCE IN PROVIDING TECHNICAL SUPPORT AND EXPERTISE TO CLIENTS. PROVEN IN DELIVERY OF EXEMPLARY CUSTOMER SERVICE AND RESOLUTION OF DELICATE TECHNICAL ISSUES. TROUBLESHOOTING, PROBLEM-SOLVING, AND CROSS-FUNCTIONAL TEAM WORKING EXPERT TO DELIVER WORKABLE SOLUTIONS. COMMITTED TO CUSTOMER DELIVERY AND ESTABLISHMENT OF HEALTHY CLIENT RELATIONSHIPS.
Overview
5
5
years of professional experience
Work history
CUSTOMER ENGINEER
MICRO TECHNOLOGY SOLUTION SDN. BHD.
Kuala Lumpur, MALAYSIA
10.2023 - 08.2025
- CUSTOMER ENGINEER - RESPONSIBLE FOR DELIVERY OF TECHNICAL KNOWLEDGE AND SUPPORT TO OUR CUSTOMERS, FACILITATING EFFECTIVE INSTALLATION AND SERVICE OF OUR PRODUCTS AND SERVICES.
- Streamlined processes through implementation of efficient work practices for better output.
- Understood complex technological concepts easily enabling swift adaptation to new systems or procedures implemented within organisation.
GRABFOOD RIDER
GRAB SDN. BHD.
02.2021 - 08.2025
- RESPONSIBLE FOR DELIVERING A DELIGHTFUL CUSTOMER EXPERIENCE BY PROVIDING EXCELLENT SERVICE AND MAINTAINING HIGH STANDARDS OF PROFESSIONALISM.
RESIDENT ENGINEER & CUSTOMER
MESINIAGA ENGINEER BERHAD
06.2022 - 09.2023
- RESIDENT & CUSTOMER ENGINEER - RESPONSIBLE FOR DELIVERY OF TECHNICAL KNOWLEDGE AND SUPPORT TO OUR CUSTOMERS, FACILITATING EFFECTIVE INSTALLATION AND SERVICE OF OUR PRODUCTS AND SERVICES.
INTERN
TOUCH MEDIA SDN. BHD.
09.2021 - 02.2022
- TECHNICIAN AND SALESMAN - WORKING AS TECHNICIAN AND MANAGING SALES, MARKETING, ACCOUNTING, AND CUSTOMER SERVICE TO ENSURE THAT CUSTOMER NEEDS ARE MET
Education
BACHELOR OF INFORMATION TECHNOLOGY WITH HONOURS - INFORMATION TECHNOLOGY
OPEN UNIVERSITY MALAYSIA
Kuala Lumpur 01.2024 -
DIPLOMA DIGITAL TECHNOLOGY - DIGITAL TECHNOLOGY
POLITEKNIK SULTAN IDRIS SHAH
Sabak Bernam, Selangor 12.2019 - 04.2022
SPM - SCIENCE
SEK. MEN. KEB. SELAYANG BHARU
Batu Caves, Selangor 01.2016 - 12.2017
PT3 - SCIENCE
SEK. MEN. KEB.RAJA ABDULLAH
Kuala Lumpur 01.2013 - 12.2015
Skills
- Acronis Cyber Protect Cloud
- Microsoft 365
- Trend Micro Email Security
- Synology Storage (NAS)
- Fortigate Firewall (FG60E)
- Spiceworks
- Ricoh Printer Application
- Notebook Hardware Replacement
- Windows Installation
- Microsoft Deployment Toolkit (MDT)
- Printer Troubleshoot
- Server Preventive Maintenance
- C
- CSS
- HTML
- JAVA
- VMware
- Multitasking under pressure
- Safety compliance adherence
- Proactive attitude
- Time management efficiency
- Innovative thinking
- Adapting to new technologies
- Task prioritisation competence
- Product knowledge application
- On-Site service provision
Personal Information
- Age: 25
- Ethnicity: MALAY
- License: B2, D
- Height: 173 CM
- Weight: 85 KG
- Date of birth: 03/11/00
- Gender: MALE
- Nationality: MALAYSIA
- Marital status: MARRIED
- Religion: ISLAM
- Place of birth: SELANGOR
Achievements
MICRO TECHNOLOGY SOLUTION
- TRELLIX DEPLOYMENT PROJECT FOR GREAT EASTERN
- WINDOWS 11 MIGRATION PROJECT FOR GREAT EASTERN
- ANNUAL DINNER 2024
- NOTEBOOK DISPOSAL PROJECT FOR GREAT EASTERN
- WINDOWS 11 MIGRATION PROJECT FOR RHB
- NOTEBOOK REPLACEMENT PROJECT FOR RHB
- NOTEBOOK DEPLOYMENT PROJECT FOR RHB
MESINIAGA BERHAD
- CAPITAL MARKET CYBER INCIDENT TABLETOP EXERCISE 2023 BY DAMANSARA REIT
- MESINIAGA ANTI-BRIBERY & CORRUPTION
- KWSP LAPTOP DEPLOYMENT PROJECT : 952 UNIT
- PREVENTIVE MAINTENANCE FOR MIDA
- KWSP NOTEBOOK DEPLOYMENT
- MESINIAGA MID YEAR KICK-OFF
POLITEKNIK SULTAN IDRIS SHAH
- ANUGERAH KETUA JABATAN SESI (JUNE 2019,DEC 2019,JUNE 2020,DEC 2020)
- KEJOHANAN SOFTBALL POLITEKNIK PERINGKAT NEGERI
SEK MEN KEB SELAYANG BHARU
- PEMBANTU JURULATIH PERMAINAN SOFTBALL
- KEJOHANAN SOFTBALL MSSD GOMBAK
- KEJOHANAN HOKI SEKOLAH
- KEJOHANAN BOLA BALING PERINGKAT DAERAH
SEK MEN KEB RAJA ABDULLAH
- KEJOHANAN SOFTBALL MSSWPKL
- KEJOHANAN BALAPAN DAN PADANG LUAR MUSIM
- PERTANDINGAN PIALA AGONG SCF EVENT
Languages
Malay
Proficient (C2)
English
Upper intermediate (B2)
Timeline
BACHELOR OF INFORMATION TECHNOLOGY WITH HONOURS - INFORMATION TECHNOLOGY
OPEN UNIVERSITY MALAYSIA
01.2024 -
CUSTOMER ENGINEER
MICRO TECHNOLOGY SOLUTION SDN. BHD.
10.2023 - 08.2025
RESIDENT ENGINEER & CUSTOMER
MESINIAGA ENGINEER BERHAD
06.2022 - 09.2023
INTERN
TOUCH MEDIA SDN. BHD.
09.2021 - 02.2022
GRABFOOD RIDER
GRAB SDN. BHD.
02.2021 - 08.2025
DIPLOMA DIGITAL TECHNOLOGY - DIGITAL TECHNOLOGY
POLITEKNIK SULTAN IDRIS SHAH
12.2019 - 04.2022
SPM - SCIENCE
SEK. MEN. KEB. SELAYANG BHARU
01.2016 - 12.2017
PT3 - SCIENCE
SEK. MEN. KEB.RAJA ABDULLAH
01.2013 - 12.2015
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