Art
Muhammad Afiq Redzwan bin Rostam Eaffendy
Hotelier
Summary
Skilled in Food & Beverage, Barista, Hospitality Industry and able to use Microsoft Office, Microsoft Word, Adobe Illustrator, Adobe Photoshop and DaVinci Resolve, good in time management, always eager looking something new. Strong operations professional with a Diploma focused in Industrial and Product Design from Universiti Teknologi MARA. Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Concierge/Bellman
Renaissance Johor Bahru Hotel
09.2023 - Current
- Assist in with providing transportation
- Arrangement and scheduling appointments.
- Escorted guests to assigned rooms, transported luggage.
- Keep guest valuable belonging,bags,packages and parcel.
- Recommending local dining and entertainment.
- Provide monthly slide for event or occasion on what is happening in Johor Bahru.
Front Desk Receptionist
Sheraton Imperial Hotel
12.2020 - 06.2023
- Collected room deposits, fees and payments.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Bellman
Sheraton Imperial Kuala Lumpur Hotel
01.2016 - 11.2020
- Greeted arriving guests and assisted with luggage, and sports equipment.
- Escorted guests to assigned rooms and transported luggage.
- Notified front desk manager of any guest issues in need of additional attention.
- Brief on hotel's product, fire escape plan and local's attractions.
- Keep guest luggage, bags and other valuable belongings.
- Make sure guest receive their bags within 15 minutes.
- Asking on feedbacks and others need.
Front Desk Receptionist/Club Lounge Attendant
Sheraton Imperial Kuala Lumpur Hotel
09.2014 - 12.2015
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Make sure guest get their room accordingly base on their preferences.
- Managing variety of different rates.
- Handling transactions for payments,rebates,credit card transactions and cash.
- Attend on guest needs,complaints and feedbacks.
- Prepare foods and beverages at the club lounge every time cocktail hour's period.
- Carefully on guest preferences on food's allergies.
- Managing on foods and beverages stock and inventory.
- Take note on a food safety management system that identifies, evaluates, and controls potential hazards that could cause foodborne illness.
Barista
Dome Cafe KLCC/Aseana KLCC
03.2013 - 05.2014
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained customer satisfaction.
- Suggest drinks according to what customer like.
- Control beverages stock.
- Keep clean working area example: coffee machine, sink, coffee grinder, blender machine and other barista's equipments.
Education
DIPLOMA - INDUSTRIAL & PRODUCT DESIGN
Universiti Teknologi MARA
01.2008 - 2012.01
SPM (V) - AUTOMOTIVE
Sekolah Menengah Teknik Temerloh
Temerloh, Pahang 01.2006 - 2007.01
Sekolah Menengah Kebangsaan Seri Mahkota
Kuantan, Pahang, Malaysia03-2005
Sekolah Menengah Kebangsaan Cheras Jaya
Seri Kembangan, Selangor, Malaysia12-2001
Skills
- Hospitality operations
- Guest relations proficiency
- Organized time allocation
- Well organize
- Creative sketching expertise
- Artistic design experience
- Skilled in graphic design and video editing software
Personal Information
- Date of Birth: 08/17/90
- Nationality: Malaysian
Interests
Food
Music
House Interior
Military
Reference
Radin Fazlan Amir
Front Office Manager Renaissance Johor Bahru Hotel
+6017 346 8354
Timeline
Concierge/Bellman
Renaissance Johor Bahru Hotel
09.2023 - Current
Front Desk Receptionist
Sheraton Imperial Hotel
12.2020 - 06.2023
Bellman
Sheraton Imperial Kuala Lumpur Hotel
01.2016 - 11.2020
Front Desk Receptionist/Club Lounge Attendant
Sheraton Imperial Kuala Lumpur Hotel
09.2014 - 12.2015
Barista
Dome Cafe KLCC/Aseana KLCC
03.2013 - 05.2014
DIPLOMA - INDUSTRIAL & PRODUCT DESIGN
Universiti Teknologi MARA
01.2008 - 2012.01
SPM (V) - AUTOMOTIVE
Sekolah Menengah Teknik Temerloh
01.2006 - 2007.01
Sekolah Menengah Kebangsaan Seri Mahkota
Sekolah Menengah Kebangsaan Cheras Jaya
Similar Profiles
BALAMURUGAN A/L C SELVARAJABALAMURUGAN A/L C SELVARAJA
Bartender at Doubletree By Hilton HotelBartender at Doubletree By Hilton Hotel
Afif Haikal Bin Aidil AminAfif Haikal Bin Aidil Amin
Intern at Hotel Renaissance Hotel Johor BahruIntern at Hotel Renaissance Hotel Johor Bahru
Sherwan BabuSherwan Babu
Assistant Front Office Manager at Berjaya Group - Berjaya WaterFront Hotel Johor BahruAssistant Front Office Manager at Berjaya Group - Berjaya WaterFront Hotel Johor Bahru
Leonard LibrandoLeonard Librando
Concierge/Bellman at Isla Jardin Hotel Beach ResortConcierge/Bellman at Isla Jardin Hotel Beach Resort
MUKHAMADDIYOR KHOLMATOVMUKHAMADDIYOR KHOLMATOV
Concierge/Bellman at Paramount Hotel DubaiConcierge/Bellman at Paramount Hotel Dubai