MUHAMMAD AFIQ

• Answered multi-line phones and used active listening skills to assess client's issues and challenges.
• Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.
• Managed escalated customer issues with diplomacy and professionalism, often turning challenging situations into positive outcomes.
• Resolved [Product or Service] issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
• Maintained customer account information database by canceling and updating customer accounts.
• Enhanced team productivity by providing regular coaching, feedback, and training opportunities to staff members.
• Managed a high-performing team of customer service representatives, ensuring consistent delivery of exceptional service to clients.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Described product and service details to customers to provide information on benefits and advantages.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

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• Increased sales by offering advice on purchases and promoting additional products.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Collaborated with team members to achieve monthly sales goals and improve overall performance.
• Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
• Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.