Muhammad Afif Bin Abibullah
Kajang
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Content Moderator
Byte Precision Sdn Bhd
05.2022 - 10.2024
- Maintained high level of accuracy in identifying and tagging prohibited materials, resulting in improved site quality
- Enhanced user experience by diligently monitoring and removing inappropriate content from platform
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content
- Reduced response time for content review, ensuring safer online environment for users
Customer Service Representative
TDCX Sdn Bhd
01.2019 - 04.2022
- Answering phones and call out to customers professionally and responding to customer inquiries and complaints
- Handling and resolving customer complaints regarding product technical issues
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Executive in Business Development & Operation Supp
UMW Toyota Motors Sdn Bhd
07.2016 - 01.2019
Education
Bachelor of Science - Aircraft Engineering in Mechanical
Malaysian Institute of Aviation & Technology
01.2013 - 12.2015
Skills
Active listening
Timeline
Content Moderator
Byte Precision Sdn Bhd
05.2022 - 10.2024
Customer Service Representative
TDCX Sdn Bhd
01.2019 - 04.2022
Executive in Business Development & Operation Supp
UMW Toyota Motors Sdn Bhd
07.2016 - 01.2019
Bachelor of Science - Aircraft Engineering in Mechanical
Malaysian Institute of Aviation & Technology
01.2013 - 12.2015
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