Summary
Overview
Work History
Education
Skills
Timeline
Generic
Muhammad Afendi

Muhammad Afendi

Housekeeping Supervisor/
Seberang Perai,Pulau Pinang

Summary

Versatile and results-oriented professional with extensive experience in operations and staff management, notably at Chiap Sheng Fruits Sdn Bhd. Excelled in improving warehouse safety and efficiency, leveraging skills in forklift operations and staff supervision. Proven track record in enhancing customer satisfaction and operational productivity through effective team leadership and quality control.

Overview

18
18
years of professional experience

Work History

Warehouse Supervisor

Chiap Sheng Fruits Sdn Bhd
07.2017 - 11.2024
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Operated warehouse material handling equipment correctly to move loads.
  • Used warehouse management software to reconcile daily inventory.

Housekeeping Supervisor

Berjaya Times Square Hotel, Kuala Lumpur
10.2013 - 01.2014
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

Bellman

Kinta Riverfront Ipoh
04.2013 - 10.2013
  • Organized luggage storage area effectively, allowing for easy retrieval upon guest departure or return from excursions outside the property.
  • Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
  • Developed strong relationships with local taxi drivers and shuttle companies, ensuring reliable transportation options for guests when needed.
  • Explained important features of guest rooms to travelers.

Front Desk Receptionist

Sunway Hotel Seberang Jaya
04.2010 - 10.2011
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Front Desk Receptionist

Ecotel Hotel Butterworth,Penang
12.2007 - 12.2008
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Housekeeping Room Attendant

Crowne Plaza Mutiara Kuala Lumpur
05.2007 - 08.2008
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.

Education

Certificate - Automotive Engineering

Kolej Sibertech Montevest Sdn Bhd
Bangi ,Selangor
01.2003

Certificate - Certificate of Education

Sekolah Menengah Kebangsaan Jalan 2,Bangi
Bangi,selangor
12.2001

Skills

Staff Management

Timeline

Warehouse Supervisor

Chiap Sheng Fruits Sdn Bhd
07.2017 - 11.2024

Housekeeping Supervisor

Berjaya Times Square Hotel, Kuala Lumpur
10.2013 - 01.2014

Bellman

Kinta Riverfront Ipoh
04.2013 - 10.2013

Front Desk Receptionist

Sunway Hotel Seberang Jaya
04.2010 - 10.2011

Front Desk Receptionist

Ecotel Hotel Butterworth,Penang
12.2007 - 12.2008

Housekeeping Room Attendant

Crowne Plaza Mutiara Kuala Lumpur
05.2007 - 08.2008

Certificate - Automotive Engineering

Kolej Sibertech Montevest Sdn Bhd

Certificate - Certificate of Education

Sekolah Menengah Kebangsaan Jalan 2,Bangi
Muhammad AfendiHousekeeping Supervisor/