Muhammad Afendi
Housekeeping Supervisor/
Seberang Perai,Pulau Pinang
Summary
Versatile and results-oriented professional with extensive experience in operations and staff management, notably at Chiap Sheng Fruits Sdn Bhd. Excelled in improving warehouse safety and efficiency, leveraging skills in forklift operations and staff supervision. Proven track record in enhancing customer satisfaction and operational productivity through effective team leadership and quality control.
Overview
18
18
years of professional experience
Work History
Warehouse Supervisor
Chiap Sheng Fruits Sdn Bhd
2017.07 - 2024.11
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Operated warehouse material handling equipment correctly to move loads.
- Used warehouse management software to reconcile daily inventory.
Housekeeping Supervisor
Berjaya Times Square Hotel, Kuala Lumpur
2013.10 - 2014.01
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Bellman
Kinta Riverfront Ipoh
2013.04 - 2013.10
- Organized luggage storage area effectively, allowing for easy retrieval upon guest departure or return from excursions outside the property.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Developed strong relationships with local taxi drivers and shuttle companies, ensuring reliable transportation options for guests when needed.
- Explained important features of guest rooms to travelers.
Front Desk Receptionist
Sunway Hotel Seberang Jaya
2010.04 - 2011.10
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Receptionist
Ecotel Hotel Butterworth,Penang
2007.12 - 2008.12
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Housekeeping Room Attendant
Crowne Plaza Mutiara Kuala Lumpur
2007.05 - 2008.08
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Education
Certificate - Automotive Engineering
Kolej Sibertech Montevest Sdn Bhd
Bangi ,Selangor01.2003
Certificate - Certificate of Education
Sekolah Menengah Kebangsaan Jalan 2,Bangi
Bangi,selangor12.2001
Skills
Staff Management
Stock counts
Assembly and production
Material handling
Quality control
Warehouse safety
Forklift Operations
Contract Negotiation
Quality checks
Loading and unloading
Operations management
Staff supervision
Timeline
Warehouse Supervisor
Chiap Sheng Fruits Sdn Bhd
2017.07 - 2024.11
Housekeeping Supervisor
Berjaya Times Square Hotel, Kuala Lumpur
2013.10 - 2014.01
Bellman
Kinta Riverfront Ipoh
2013.04 - 2013.10
Front Desk Receptionist
Sunway Hotel Seberang Jaya
2010.04 - 2011.10
Front Desk Receptionist
Ecotel Hotel Butterworth,Penang
2007.12 - 2008.12
Housekeeping Room Attendant
Crowne Plaza Mutiara Kuala Lumpur
2007.05 - 2008.08
Certificate - Automotive Engineering
Kolej Sibertech Montevest Sdn Bhd
Certificate - Certificate of Education
Sekolah Menengah Kebangsaan Jalan 2,Bangi