MUHAMMAD ADDAM AIMAN BIN KAMARUL
Customer Service Executive
SERENDAH
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Reliable and detail-focused, with strong aptitude for troubleshooting and problem-solving in technical environments. Possesses foundational knowledge in electronics and mechanical systems, coupled with hands-on skills in equipment maintenance and repair. Dedicated to ensuring operational efficiency and contributing to team success through precise and accurate work.
Overview
6
6
years of professional experience
2014
2014
years of post-secondary education
2
2
Languages
Work History
Customer Service Executive
Startek Malaysia
09.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
TECHNICIAN
SNSF GLOBAL ENTERPRISE
08.2022 - 08.2024
- Building maintenance and electrical wiring
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized system performance thorough testing and analysis.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
TECHNICIAN
JALUR MILENIUM SDN BHD
10.2021 - 07.2022
- Install and maintenance Fiber Optic Cable in Johor
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Optimized network performance, conducting regular updates and patches to software systems.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
PEGAWAI KHIDMAT PELANGGAN GRED N19
PEJABAT PENDIDIKAN DAERAH HULU SELANGOR
08.2020 - 09.2021
- Pentadbiran Pejabat
- Pengurusan Personel
- Perjawatan Personel
- Pengurusetiaan Dokumen Rasmi
- Pengurusan Rekod
- Pengurusan Kewangan
- Pengurusan Fail
STOREKEEPER
99 SPEEDMART SDN BHD
09.2019 - 07.2020
- Check material, supplies and report when stock is low
- Inspection expiry date of product
PICKER
LOTUS'S DC BUKIT BERUNTUNG
05.2019 - 08.2019
- Arrange and delivery item
- Inspection expiry date of product
Education
SIJIL PELAJARAN MALAYSIA (SPM) -
SEKOLAH MENENGAH SAINS HULU SELANGOR
PENILAIAN MENENGAH RENDAH (PMR) - undefined
SEKOLAH MENENGAH SAINS HULU SELANGOR
Skills
- Microsoft Office 365
- Flutter
- Java Programming Language
- Good interpersonal skills
- Adaptability
- Innovative
Issue escalation
Complaint handling
Technical support
Team training and development
Troubleshooting
Documentation and notes
CRM software
Personal Information
- ID Number: 970108-08-6075
- Date of Birth: 01/08/97
Timeline
Customer Service Executive
Startek Malaysia
09.2024 - Current
TECHNICIAN
SNSF GLOBAL ENTERPRISE
08.2022 - 08.2024
TECHNICIAN
JALUR MILENIUM SDN BHD
10.2021 - 07.2022
PEGAWAI KHIDMAT PELANGGAN GRED N19
PEJABAT PENDIDIKAN DAERAH HULU SELANGOR
08.2020 - 09.2021
STOREKEEPER
99 SPEEDMART SDN BHD
09.2019 - 07.2020
PICKER
LOTUS'S DC BUKIT BERUNTUNG
05.2019 - 08.2019
PENILAIAN MENENGAH RENDAH (PMR) - undefined
SEKOLAH MENENGAH SAINS HULU SELANGOR
SIJIL PELAJARAN MALAYSIA (SPM) -
SEKOLAH MENENGAH SAINS HULU SELANGOR
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