MUHAMMAD ABDULLAH

Full P&L and operational responsibility for 2 outlets in Shah Alam area

- Managed end-to-end operations for 2 outlets simultaneously, including opening/closing, inventory, ordering, labor scheduling, and customer service
- Owned full P&L for both outlets: controlled food cost, labor cost, and opex to deliver RM30k net profit/month per outlet for 36 consecutive months with 0 deficit
- Eliminated stock leakage and waste through daily inventory checks and sales-linked ordering. Maintained 100% inventory accuracy on high-cost items
- Hired, trained, and managed 12 staff across both locations. Reduced staff turnover and maintained consistent service standards
- Handled supplier negotiations, cost reviews, and weekly P&L analysis to maintain profitability despite rising costs
- Acted as single point of contact for both outlets, reporting directly to general manager and implementing company SOPs

• Motivated sales staff to improve strategies through competitions and personalised coaching plans, fostering a competitive and productive atmosphere.
• Created positive, professional working environment, enhancing staff morale and customer satisfaction.
• Evaluated employee performance to identify high potentials for leadership roles, supporting succession planning.

• Conducted interviews, selected, trained, and supervised staff to enhance team capability.
• Managed front of house personnel to ensure optimal staffing levels and control overtime costs.
• Engaged customers through friendly greetings and actively sought their feedback to improve services.
• Correctly calculated inventory and ordered appropriate supplies.

• Manage the store team to provide customers with the highest quality products and excellent services
• Led shifts and provided leadership to meet company goals
• Ensure that pre- rush preparations are done and the restaurant is always ready to meet and exceed customer needs
• Monitored costs and managed budget to maintain profitability
• Oversaw management of store float, petty cash, and sales money to maintain accurate financial records.
• Ensured compliance with safety, sanitation, and hygiene standards
• Communicate effectively with the restaurant team at all times
• Participate in all local store marketing, training and cleaning activities
• Uphold all company policies and standards.

• Coordinated crew in performing tasks, including food preparation, stock management, customer service, cash handling, and maintaining cleanliness in dining area.
• Managed daily operations of the restaurant, overseeing food quality and customer service standards.
• Supervised a team of 20+ staff members, including training, scheduling, and performance evaluations.
• Scheduled employees to keep shifts well-staffed.

• Enforced quality and customer service standards to deliver exceptional service
• Developed schedules and assigned work to ensure smooth operations
• Recruited, selected, oriented, and trained staff to maintain a skilled workforce

• Handled inbound calls, addressing customer inquiries to ensure satisfaction.
• Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
• Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
• Followed-up on customer interactions to provide further support.