Customer Service Executive
NINJA VAN LOGISTIC SDN.BHD
10.2019 - Current
Hi, I’m
MUHAMMAD A'ALIM BIN RIDZUAN
Senior Customer Service
Klang
Summary
Results-driven Customer Service & Sales Professional in Banking, with 5+ years of experience in customer support, insurance sales, and dispute resolution. Proven ability to exceed sales targets, handle 100+ daily customer interactions, and maintain a 95% customer satisfaction rating.
Work History
NINJA VAN LOGISTIC SDN.BHD
Customer Service Executive
10.2019 - Current
Job overview
- Communicated with customers through phone calls, online chats, and email to assess customer needs and provide solution
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service
- Kept strong knowledge of company rules and policies to address with the delivery issue and customer satisfaction, and delayed delivery issues
- Maintained a 95% customer satisfaction rating, ensuring compliance with company service policies
- Appointed as PIC (Person-in-Charge) within the team, assisting in leadership duties, guiding new hires, and resolving high-level escalations
- Trained and mentored new team members, improving service quality and efficiency
MAYBANK BERHAD
Telesales Executive
04.2018 - 10.2019
Job overview
- Proactively calls clients to promote insurance products and increase individual and team sales
- Conducted 100+ outbound calls daily basis, selling insurance products to customers
- Consistently exceeded monthly sales targets, ranking in the top 5 performers in 2019
- Manage to achieve KPI and the target to get the commission every month
UTS MARKETING SOLUTION SDN.BHD
Telemarketing Executive
04.2015 - 03.2018
Job overview
- Make sales for an insurance product through phone call to a potential customer
- Made 100+ outbound calls daily, selling insurance packages to potential customers
- Achieved 90% of sales targets for 12 consecutive months
- Address customer with a confident, clear communication style to ensure that the customer clearly knows about the products and benefits of the products
Education
Sekolah Menengah Kebangsaan Desa Perdana
SPM
Pusat Latihan YBK Kuala Selangor
Sijil SKM
Skills
Customer and staff support
Timeline
Telesales Executive
MAYBANK BERHAD
04.2018 - 10.2019
Telemarketing Executive
UTS MARKETING SOLUTION SDN.BHD
04.2015 - 03.2018
Sekolah Menengah Kebangsaan Desa Perdana
SPM
01.2012
Pusat Latihan YBK Kuala Selangor
Sijil SKM
01.2011
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