MUHAMAD ZAINI BIN ROSLI
Business Manager
Petaling Jaya, Selangor
Summary
Responsible, passionate about delivering outstanding quality and service. Offering more 10 years of experience in industry with history of recognition for performance. Resourceful Area Sales Manager passionate about helping teams achieve goals.
Experienced with regional business management, focusing on operational efficiency and team leadership. Utilizes strategic planning and market analysis to drive growth and improve market share. Track record of fostering collaborative team environments and meeting business objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Business Manager
Farm to Fork
02.2024 - 06.2025
- Analyzed market trends and competitor activities, adjusting strategies to maintain a competitive edge.
- Conducted regular business reviews with team members, identifying areas for improvement and growth opportunities.
- Exceeded annual sales targets consistently through proactive prospecting, effective pipeline management, and diligent follow-up efforts.
- Maximized customer retention rates by addressing concerns promptly and ensuring high levels of satisfaction throughout the sales process.
- Managed a team of sales representatives, providing coaching and guidance to improve performance and achieve targets.
- Mentored junior team members through regular feedback sessions, helping them develop their skills and advance in their careers.
- Established clear performance metrics for the sales team, driving accountability and focus on results.
- Built collaborative internal relationships between departments such as marketing operations finance that supported achievement of shared objectives fostered positive working environment.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Organized promotional events and interacted with community to increase sales volume.
District Manager
Domino's Pizza
11.2022 - 12.2023
- Raised customer satisfaction, helping to build loyal relationships for improved profit growth.
- Managed 7 sic individuals while leading startup of defined sales region, growing revenue to achieve KPIs.
- Planned and developed winning strategies to increase sales, expand territories and boost market positioning.
- Set budget and monitored expenses to run profitable department.
- Selected, trained and performance-managed staff to handle high workload with ambitious targets.
- Analysed current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory.
Restaurant Manager
Domino's Pizza
05.2019 - 10.2022
- Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
- Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Conducted daily pre-shift and weekly departmental meetings to maximise organisational efficiency.
Restaurant Manager
McDonald's
08.2009 - 12.2018
- Reviewed sales and beverage costs, resolving discrepancies with accounts.
- Prepared weekly work schedules, staffing guidelines and labour forecasts.
- Managed cashing up procedures achieving minimal error variances.
- Delivered training sessions on service standards and product knowledge.
- Demonstrated superb attention to detail and leadership, nurturing staff to deliver exceptional standards consistently.
- Observed staff performance and provided feedback to facilitate achievement of team and individual goals.
- Solicited feedback from guests concerning service of food and beverage offerings and to identify weak areas and make improvements.
- Assisted in waiter hiring, interviewing, selecting and onboarding recruits to build team of high-performing individuals.
- Managed food and beverage inventory by counting stock counts daily and ordering low-stock supplies when required.
- Supervised kitchen activities to enforce timely preparation and delivery of food and maintenance of high quality and hygienic standards.
- Assessed food and beverage quality before serving, confirming direct reports continuously produced items to high-quality standards.
- Maintained extensive knowledge of food and beverage menus to efficiently answer staff and customer queries.
- Handled restaurant finances, from payroll, to budgets and expenses, storing all data on system for organisation purposes.
- Estimated supply requirements based on historical needs and projected business levels.
- Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
Education
Certificate of Higher Education -
Sekolah Menengah Kebangsaan Bukit Gambir
Skills
Sales management
Additional Information
- Married
- Love a new challenge
- Always thinking positively
Traveling and Singing
Finding peace in traveling by seeing the beauty of nature and learning the value of things around you
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceHealthcare benefitsTeam Building / Company RetreatsPersonal development programsPaid time offPaid sick leaveCompany CultureStock Options / Equity / Profit SharingLanguages
Malay
Bilingual or Proficient (C2)
English
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Manager
Farm to Fork
02.2024 - 06.2025
District Manager
Domino's Pizza
11.2022 - 12.2023
Restaurant Manager
Domino's Pizza
05.2019 - 10.2022
Restaurant Manager
McDonald's
08.2009 - 12.2018
Certificate of Higher Education -
Sekolah Menengah Kebangsaan Bukit Gambir
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