Muhammad Zaim Bin Zubir
Admin Division Manager
Kuala Lumpur
Summary
Dynamic professional with extensive experience at Home Project Center (M) Sdn Bhd, excelling in operational efficiency and customer relationship development. Proven track record in enhancing customer satisfaction and optimizing inventory management. Strong leadership and problem-solving skills drive successful sales strategies and team performance, ensuring alignment with corporate objectives.
Overview
22
22
years of professional experience
2
2
Languages
3
3
years of post-secondary education
Work History
Admin Division Manager
Home Project Center (M) Sdn Bhd
Damansara, Selangor
07.2024 - Current
- Oversaw inventory management, including office supplies procurement and vendor relations.
- Handled budgeting and expenses tracking to optimize administrative costs and resource allocation.
- Analyzed inventory and sales data to optimize stock levels and enhance merchandise representation.
- Managed daily operations of the sales divisions, ensuring alignment with corporate retail objectives.
- Developed and executed sales plans that increased customer acquisition and retention in a competitive retail environment.
- Coordinated with inventory management to maintain optimal stock levels and reduce shrinkage.
Customer Care Division Manager
Home Project Center (M) Sdn Bhd
Damansara, Selangor
12.2020 - 06.2024
- Handled escalated customer complaints and complex issues promptly to maintain customer loyalty, and improve brand reputation.
- Developed and implemented customer service policies that enhanced the efficiency of the customer care division and improved overall customer satisfaction.
- Led initiatives to integrate customer service efforts with marketing and promotional campaigns to increase store traffic and sales.
Customer Care Manager
AEON Co. (M) Berhad
Kuala Lumpur
08.2007 - 09.2020
- Led a team of customer care representatives to deliver exceptional service and resolve customer issues promptly.
- Implemented customer feedback mechanisms to improve service quality and enhance customer satisfaction.
- Developed training programs for staff to improve communication skills and product knowledge.
- Monitored key performance indicators (KPIs) to evaluate team performance and identify areas for improvement.
- Collaborated with retail management to ensure alignment of customer care strategies with store objectives.
- Managed customer complaints and escalations effectively, ensuring timely resolution and maintaining positive customer relationships.
Crew (part Time)
A&W Malaysia
Petaling Jaya, Selangor
11.2003 - 08.2007
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Diploma - Information Technology
Universiti Tun Abdul Razak (UNITAR)
Kelana Jaya, Selangor 04.2004 - 08.2007
Skills
Operational efficiency management
Sales team management
Sales management
Performance management
Customer relationship development
Operations planning
Strategic planning
Inventory control
Business planning
Project implementation
Financial administration
Budget administration
Profit and loss analysis
Teamwork and collaboration
Customer service
Problem-solving
Time management
Problem-solving abilities
Team motivation
Multitasking
Team leadership
Sales strategy
Product knowledge
Sales operations
Sales tracking
Customer complaint resolution
Timeline
Admin Division Manager
Home Project Center (M) Sdn Bhd
07.2024 - Current
Customer Care Division Manager
Home Project Center (M) Sdn Bhd
12.2020 - 06.2024
Customer Care Manager
AEON Co. (M) Berhad
08.2007 - 09.2020
Diploma - Information Technology
Universiti Tun Abdul Razak (UNITAR)
04.2004 - 08.2007
Crew (part Time)
A&W Malaysia
11.2003 - 08.2007