MUHAMAD WAFIY YUSOFF
SENIOR CUSTOMER SERVICE EXECUTIVE - SHIPPING COORDINATOR
Kajang, Selangor,10
Summary
Knowledgeable and dedicated customer service professional with extensive experience in logistics and supply chain industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Disciplined Customer Service Executive with 3 years of experience in warehouse inventory management. Receives incoming shipments and prepares outgoing stock, examining all traffic for accuracy. Guaranteeing order integrity through hard work and attention to detail.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Senior Customer Service Executive
VENATOR ASIA SDN BHD
02.2019 - 03.2023
- Coordinate Import and Export freight bookings including Air / Sea (FCL/LCL) / Cross Border
- Work closely with Government related agencies to ensure shipment complies with all rules and regulations on Logistics' issues.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- (K1 form) and checking of K2 form from forwarder before confirmation of shipment
- Enhanced receiving accuracy by closely monitoring incoming shipments and promptly reporting discrepancies.
- Liaise with Accounts department for any bank guarantee and duty payment needed for clearance process
- Prepare and submit product cost analysis for Certificate of Origin/ exemption application
- Prepare and submit logistics cost estimation to related departments for tender/ quotation to customers
- Prepare invoice, packing list, analysis report as well as apply for import and export permit from government authority when shipment is confirmed and to be delivered
- Preparing shipping quotes, cargo receipts, customs clearance and other documents
- Enter shipment data enter into SAP and logistics systems
- Coordinating with overseas customs agents for international deliveries
- Managed daily shipment scheduling with carriers, optimizing transportation costs and delivery times for customers.
Customer Care Executive ( Property Development )
Tropicana Corporation Holdings Berhad
02.2016 - 10.2019
- Handling complaints, enquiries and information through phone calls and emails, update and -up on outstanding enquiries / requests / complaints on a daily basis
- Generating a monthly report. Responsible for proper documentation and filing system
- Accountable to assist Manager in organizing and executing of the residents community engagement activities and events
- Responsible for the promotional materials , dissemination of information for any upcoming events / activities and publicity generation among the customers and guests.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
Call Centre Agent
Lazada Malaysia ( E-Cart Services )
06.2014 - 04.2016
- Prepare call monitory evaluation and quality standarts of Call Centre Department
- Monitoring calls from Call Centre Department ( inbound/outbound/live-chat) and prepare trending report to site management team
- Utilize quality monitoring data management system to compile and track performance at team and individual level.Perform monitoring of customer care e-mail responses
- Participats in customer and client listening programs to identify customer needs and expectations
- Coordinates and facilitates call calibration sessions for Call Centre staff by monthly basis
- Prepares and analyses internal and external quality reports for management staff review Perform other duties as assigned from team leader from time to time.
Customer Service Assistant
Malaysia Airport Holdings Berhad ( NIAGA )
02.2011 - 02.2014
- Advising & Serving customers that walk in to retail shop.
- Processing payment for customer using credit card terminal/cash/vouchers.
- Ensuring stock levels are well maintained and prepared Promoting store cards or special offers from time to time
- Arranging window displays
- Handling customer complaints or handling customers on to higher management
- Providing info on pricing ,availability for customers.
Education
SIJIL PELAJARAN MALAYSIA -
SMK Pauh Jaya
Seberang Perai,Penang 01.2009 - 11.2009
Skills
Personal Information
- Ethnicity: MALAY
- Date of Birth: 09/04/1991
- Nationality: MALAYSIAN
- Marital Status: SINGLE
- Religion: MUSLIM
Epfsocsono
18490401
Languages
Bahasa Malaysia
Proficient
C2
English
Proficient
C2
References
- En. Muhd Faiz ( Manager ) - 013 7993909 Tamam Tea & Coffee
- En. Afif ( Senior Supply Chain Executive ) - 014 6464928 Venator Asia Sdn Bhd
- Pn Syazana ( Senior Quantity Surveyor ) - 019 6180969 Tropicana Holdings Berhad
Timeline
Senior Customer Service Executive
VENATOR ASIA SDN BHD
02.2019 - 03.2023
Customer Care Executive ( Property Development )
Tropicana Corporation Holdings Berhad
02.2016 - 10.2019
Call Centre Agent
Lazada Malaysia ( E-Cart Services )
06.2014 - 04.2016
Customer Service Assistant
Malaysia Airport Holdings Berhad ( NIAGA )
02.2011 - 02.2014
SIJIL PELAJARAN MALAYSIA -
SMK Pauh Jaya
01.2009 - 11.2009
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