Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridLocation: Kuala Lumpur, W.P Wilayah Persekutuan, MY
Open to relocation: No
MUHAMAD SHAHMI BIN MOKTHAR
NETWORK OPERATIONS, NOC ENGINEER, SD-WAN & FORTINET
Kuala Lumpur,W.P Wilayah Persekutuan
Work Preference
Summary
Network operations professional with 8+ years of experience supporting telecommunications infrastructure, troubleshooting network faults and coordinating service recovery. Supported 136 SD-WAN site migrations across five Southeast Asian countries and service restoration for 50+ S1/S2/S3 network incidents monthly. Combines hands-on Fortinet deployment experience with network monitoring, carrier coordination, SLA management and root cause investigations. Brings the technical experience and operational discipline needed to keep critical services running, manage complex deployments and prevent issues from being left unresolved.
Overview
2
2
Languages
6
6
Certificates
9
9
years of professional experience
Work History
IT Operation Executive
Nevigate Global Network Sdn. Bhd.
03.2023 - Current
- Supported SD-WAN migrations across 136 sites in five Southeast Asian countries, configuring FortiGate 50G firewalls to replace legacy 61E devices while maintaining deployment and asset records.
- Supported service restoration for 50+ S1/S2/S3 network incidents monthly through remote, on-site and data-centre troubleshooting, carrier coordination, SLA tracking and root cause investigations.
- Maintained visibility of incident recovery and SLA targets by coordinating provider escalations, following up on root cause investigations and documenting findings in incident reports.
- Strengthened troubleshooting support for 10+ junior engineers through hands-on guidance and Confluence SOPs, helping the team follow established recovery procedures.
- Improved visibility of POP capacity and network equipment by maintaining infrastructure and asset records in NetBox to support planning, tracking and reporting.
- Supported enterprise service delivery and network changes through network design, after-hours provisioning, service terminations and coordination with commercial and technical teams.
Content Moderator
Majorel Malaysia Sdn. Bhd.
05.2022 - 01.2023
- Maintained accurate records of policy decisions and sensitive escalations through structured content reviews and coordination with engineering and linguistics teams.
Fibre Network Field Technician
Maxis Broadband Sdn. Bhd.
03.2019 - 05.2022
- Restored last-mile fibre broadband connectivity through fault isolation, signal testing and cabling repairs, followed by broadband, Wi-Fi and VoIP service verification.
- Verified reliable customer installations through connectivity and performance testing for broadband, wireless and Smart Home services while addressing reported technical issues.
Network Operation Centre (NOC)
Baycom Sdn. Bhd.
12.2017 - 03.2019
- Supported network fault detection and service recovery using PRTG and SolarWinds to identify issues and coordinate modem, router and cabling troubleshooting with field teams.
- Supported operational readiness for network disruptions through disaster recovery testing and technical documentation.
IT Technician
Mentor Solution & Resources Sdn. Bhd.
08.2017 - 12.2017
- Restored IT access in a 200+ user environment through hardware, software and network troubleshooting, while managing user accounts and permissions.
- Maintained accurate records for 500+ hardware and software licences through asset tracking, monitoring and documentation.
Education
Bachelor of Computer Science - Computer Network
Universiti Teknologi MARA, Shah Alam
Shah Alam01-2029
Diploma - Computer System and Networking
Kolej Vokasional ERT Setapak
Kuala Lumpur04-2017
Sijil Vokasional Malaysia - Computer System and Networking
Kolej Vokasional ERT Setapak
Kuala Lumpur01-2014
Skills
Network Infrastructure: TCP/IP, Routing & Switching, BGP, OSPF, VLAN, NAT, ACL, SD-WAN, IPsec VPN, Wireless Networking
Network Equipment: Fortinet FortiGate, Cisco, Juniper, MikroTik
Monitoring & Troubleshooting: Zabbix, Grafana, SolarWinds, PRTG, NetNumen ZTE, Cambium
Network Operations: Incident Management, SLA Tracking, Root Cause Analysis (RCA), Service Restoration, Change Management, Escalation
Operational Tools: Jira, Confluence, NetBox, FortiManager
Cloud & Security: Microsoft Azure, Microsoft Sentinel (SIEM)
Programming & Systems: Python, Java, C, C, Linux, Windows, macOS
Certification
ITIL 4 Foundation in IT Service Management — PeopleCert | Nov 2025 – Nov 2028
Timeline
IT Operation Executive
Nevigate Global Network Sdn. Bhd.
03.2023 - Current
Content Moderator
Majorel Malaysia Sdn. Bhd.
05.2022 - 01.2023
Fibre Network Field Technician
Maxis Broadband Sdn. Bhd.
03.2019 - 05.2022
Network Operation Centre (NOC)
Baycom Sdn. Bhd.
12.2017 - 03.2019
IT Technician
Mentor Solution & Resources Sdn. Bhd.
08.2017 - 12.2017
Sijil Vokasional Malaysia - Computer System and Networking
Kolej Vokasional ERT Setapak
Bachelor of Computer Science - Computer Network
Universiti Teknologi MARA, Shah Alam
Diploma - Computer System and Networking
Kolej Vokasional ERT Setapak
Languages
Malay
Bilingual or Proficient (C2)
English
Upper intermediate (B2)