Muhamad Sapingi Bachik
Branch Manager
Kelana Jaya Petaling Jaya,10
Summary
Accomplished Branch Manager with a proven track record at Bank Islam Malaysia Berhad, enhancing customer satisfaction and exceeding performance targets through effective branch operations management and relationship building. Expert in multi-tasking and customer service, consistently achieving sales goals and improving service quality.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Branch Manager
Bank Islam Malaysia Berhad
05.2008 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- To achieve the target given by HQ for Financing, Deposit, Banca Products & also Good Audit Rating
Personal Financing Executive (Contract Basis)
Melinium Consultant Sdn Bhd
09.2005 - 05.2008
- Work for Millenium Consultant under Contract Basis at Bank Islam Malaysia Berhad.
- To achieve sales target for Personal Financing, House Financing & BICC.
Credit Card Sales Representative
Ambank Berhad
02.2004 - 08.2005
- Built long-lasting client relationships, providing exceptional customer service and personalized assistance.
- Streamlined application processes, ensuring timely submissions of documentation for faster approval rates.
- Achieved sales goals consistently with effective communication skills, persuasive presentations, and strong product knowledge.
- Boosted customer satisfaction by effectively addressing and resolving credit card disputing.
Education
Bachelor of Business Administration - Islamic Banking
UiTM Shah Alam
Shah Alam, Selangor, Malaysia 01.2000 - 12.2003
Skills
Customer Service
Branch Operations Management
Relationship Building
Relationship building and management
Multi-Tasking Job
hobbies
Travelling, Sport Activities, Cycling, Running & Football
Timeline
Branch Manager
Bank Islam Malaysia Berhad
05.2008 - Current
Personal Financing Executive (Contract Basis)
Melinium Consultant Sdn Bhd
09.2005 - 05.2008
Credit Card Sales Representative
Ambank Berhad
02.2004 - 08.2005
Bachelor of Business Administration - Islamic Banking
UiTM Shah Alam
01.2000 - 12.2003
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