Muhamad Ridwan Gafar Ibrahim

My name is Ridwan i have been work in pizza hut since 2008 until now (17years) basically i work from part time before and had some opportunity to go even futher as a restaurant manager until up now.

My job is oversees all daily operations of a restaurant, ensuring smooth service, customer satisfaction, staff training, financial management, and compliance with health and safety regulations, while maintaining a positive restaurant culture and upholding high standards of food quality and service.

Key responsibilities include:

• Staff Management:Hiring, training, and scheduling staff, ensuring they meet company standards for customer service and food handling.
• Customer Service:Addressing customer concerns, resolving complaints, and actively seeking feedback to maintain a positive dining experience.
• Financial Management:Creating and managing budgets, tracking expenses, monitoring revenue, and ensuring profitability.
• Inventory Control:Ordering supplies, managing stock levels, minimizing food waste, and working with vendors.
• Operational Oversight:Monitoring daily operations, ensuring compliance with health and safety regulations, and maintaining cleanliness standards.
• Menu Planning:Collaborating with the kitchen team to develop and update menus, considering seasonal ingredients and market trends.
• Marketing and Promotion:Implementing strategies to attract customers, promote special events, and maintain a positive brand image.

Essential Skills:

• Leadership and Communication:Effectively communicating expectations to staff, motivating teams, and resolving conflicts.
• Customer Service Focus:Building rapport with customers, actively listening to feedback, and exceeding expectations.
• Financial Acumen:Understanding financial reports, managing budgets, and making data-driven decisions.
• Operational Efficiency:Optimizing workflow, managing schedules, and ensuring smooth service during peak hours.
• Problem-Solving:Identifying and addressing issues promptly, adapting to changing situations, and finding solutions to challenges.

That is for now my experience to collect.

Thanks foe reviewing my application and some of your time.

Thanks.

Regards

RIDWAN