Muhamad Rahimi Shamsuddin
Network Operations Center (NOC) Engineer
Kuala Lumpur
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Network Operations Center Engineer
Safar247 Asia Pacific Sdn Bhd
2023.01 - Current
- Established strong working relationships with external vendors/partnerships that enabled seamless integration of third-party technologies into company networks effectively.
- Assisted in training of new team members, fostering positive work environment by sharing knowledge and expertise with colleagues.
- Provided technical support to end-users, addressing their concerns and offering guidance on network-related issues.
- Streamlined incident response processes, leading to faster resolution times and minimized business impact.
- Improved overall system efficiency with proactive troubleshooting and problem-solving techniques.
- Participated in on-call rotations to ensure 24/7 coverage for critical network operations center functions.
- Installed fiber, ethernet, and console cabling in climate-controlled NOC.
- Exceeded SLA standards for response times and problem resolution.
- Established positive working relationships with users to quickly resolve problems.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
IT Support Engineer
Thames Technology Sdn Bhd
2022.01 - 2023.01
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored system performance to identify potential issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted in development of system security protocols.
- Responded to customer inquiries and provided technical assistance over phone and in person.
IT Support Engineer
Micro Technology Solutions Sdn Bhd
2019.03 - 2022.01
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
Mathematics Tutor
Pusat Tuisyen Mawaddah Ilmu
2018.03 - 2019.02
- Supported students with helpful study habits and exam strategies.
- Planned extended projects to increase students understanding of specific mathematical concepts.
- Developed student confidence through positive reinforcement strategies.
- Enhanced student understanding by incorporating real-world examples and problem-solving techniques into tutoring sessions.
- Promoted critical thinking skills through the use of open-ended questions during tutoring sessions.
- Self-prepared materials based on school math curriculum to increase student comprehension.
- Employed creative problem-solving approaches during lessons that helped increase interest in mathematics among students.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Created and shared math resources and materials to boost student comprehension.
- Used variety of teaching methods to successfully help wide range of students.
Education
Bachelor of Science - (Hons.) Computational Mathematics
Universiti Teknologi Mara (UiTM)
Kuala Terengganu, Terengganu, Malaysia 2001.04 -
Skills
Network Troubleshooting
Problem Resolution
Hardware Installation
Data Center Operations
Network Security
Problem-Solving
Multitasking Abilities
Excellent Communication
Analytical Thinking
Task Prioritization
Certification
COMPTIA CySA+
Timeline
COMPTIA CASP+
2024-08
COMPTIA Pentest+
2024-07
COMPTIA CySA+
2024-06
Network Operations Center Engineer
Safar247 Asia Pacific Sdn Bhd
2023.01 - Current
IT Support Engineer
Thames Technology Sdn Bhd
2022.01 - 2023.01
IT Support Engineer
Micro Technology Solutions Sdn Bhd
2019.03 - 2022.01
Mathematics Tutor
Pusat Tuisyen Mawaddah Ilmu
2018.03 - 2019.02
Bachelor of Science - (Hons.) Computational Mathematics
Universiti Teknologi Mara (UiTM)
2001.04 -
Similar Profiles
YIN PING LUMYIN PING LUM
RTR- Fixed Asset & Project Accountant at Amway Business Services Asia Pacific Sdn BhdRTR- Fixed Asset & Project Accountant at Amway Business Services Asia Pacific Sdn Bhd
Michelle Marie John SiemonMichelle Marie John Siemon
Sr. Specialist, Business Support at SC Johnson Asia Pacific Sdn BhdSr. Specialist, Business Support at SC Johnson Asia Pacific Sdn Bhd
Nur ZainiNur Zaini
Business Development Manager at Statron Asia Pacific Sdn BhdBusiness Development Manager at Statron Asia Pacific Sdn Bhd