Muhamad Rahimi Shamsuddin
Network Operations Center (NOC) Engineer
Kuala Lumpur
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Network Operations Center Engineer
Safar247 Asia Pacific Sdn Bhd
01.2023 - Current
- Established strong working relationships with external vendors/partnerships that enabled seamless integration of third-party technologies into company networks effectively.
- Assisted in training of new team members, fostering positive work environment by sharing knowledge and expertise with colleagues.
- Provided technical support to end-users, addressing their concerns and offering guidance on network-related issues.
- Streamlined incident response processes, leading to faster resolution times and minimized business impact.
- Improved overall system efficiency with proactive troubleshooting and problem-solving techniques.
- Participated in on-call rotations to ensure 24/7 coverage for critical network operations center functions.
- Installed fiber, ethernet, and console cabling in climate-controlled NOC.
- Exceeded SLA standards for response times and problem resolution.
- Established positive working relationships with users to quickly resolve problems.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
IT Support Engineer
Thames Technology Sdn Bhd
01.2022 - 01.2023
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored system performance to identify potential issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted in development of system security protocols.
- Responded to customer inquiries and provided technical assistance over phone and in person.
IT Support Engineer
Micro Technology Solutions Sdn Bhd
03.2019 - 01.2022
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
Mathematics Tutor
Pusat Tuisyen Mawaddah Ilmu
03.2018 - 02.2019
- Supported students with helpful study habits and exam strategies.
- Planned extended projects to increase students understanding of specific mathematical concepts.
- Developed student confidence through positive reinforcement strategies.
- Enhanced student understanding by incorporating real-world examples and problem-solving techniques into tutoring sessions.
- Promoted critical thinking skills through the use of open-ended questions during tutoring sessions.
- Self-prepared materials based on school math curriculum to increase student comprehension.
- Employed creative problem-solving approaches during lessons that helped increase interest in mathematics among students.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Created and shared math resources and materials to boost student comprehension.
- Used variety of teaching methods to successfully help wide range of students.
Education
Bachelor of Science - (Hons.) Computational Mathematics
Universiti Teknologi Mara (UiTM)
Kuala Terengganu, Terengganu, Malaysia 04.2001 -
Skills
Network Troubleshooting
Problem Resolution
Hardware Installation
Data Center Operations
Network Security
Problem-Solving
Multitasking Abilities
Excellent Communication
Analytical Thinking
Task Prioritization
Certification
COMPTIA CySA+
Timeline
COMPTIA CASP+
08-2024
COMPTIA Pentest+
07-2024
COMPTIA CySA+
06-2024
Network Operations Center Engineer
Safar247 Asia Pacific Sdn Bhd
01.2023 - Current
IT Support Engineer
Thames Technology Sdn Bhd
01.2022 - 01.2023
IT Support Engineer
Micro Technology Solutions Sdn Bhd
03.2019 - 01.2022
Mathematics Tutor
Pusat Tuisyen Mawaddah Ilmu
03.2018 - 02.2019
Bachelor of Science - (Hons.) Computational Mathematics
Universiti Teknologi Mara (UiTM)
04.2001 -
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