MUHAMAD RAFIQUE BIN ABDULLAH
Safety And Quality Professional
Shah Alam
Summary
Dynamic aviation safety, flight data analysis, and risk management professional with over 11 years of comprehensive experience in airline operations, safety investigations, and enterprise safety systems consulting. Expertise includes Flight Data Analysis (FDA), Flight Data Monitoring (FDM), ICAO Annex 13 investigations, Safety Management Systems (SMS), and operational risk mitigation strategies. Proven ability to lead cross-functional teams and manage diverse stakeholders to enhance safety governance and drive informed decision-making at the executive level. Committed to elevating safety standards and fostering a culture of continuous improvement within the aviation industry, ensuring robust compliance and proactive risk management.
Overview
18
18
years of professional experience
6
6
Certifications
Work History
Specialist (Contract)
Apple
01.2025 - Current
- Deliver high-quality customer and operational support within a highly standardised, performance-driven environment in compliance with APPLE step of services.
- Demonstrate strong communication, problem-solving, and compliance adherence under time-sensitive conditions.
- Consistently meet operational KPIs while maintaining service quality and professionalism.
Solution Consultant
Ideagen Limited
01.2021 - 01.2025
- Led implementation of enterprise Safety, Risk, Quality, and Audit Management Systems for regulated industries, including aviation.
- Acted as lead consultant managing end-to-end project delivery, stakeholder expectations, and system adoption.
- Managed and mentored Associate Solution Consultants, including task allocation, performance coaching, and skills development.
- Delivered executive briefings, management-level workshops, and safety system training sessions.
- Advised senior stakeholders on SMS, QMS, auditing frameworks, and regulatory compliance best practices.
Flight Data Analyst
Malaysia Airlines Berhad
01.2018 - 01.2021
- Performed detailed analysis of Flight Data Monitoring (FDM) data to identify safety trends, exceedances, and emerging operational risks.
- Supported and participated in incident and accident investigations in accordance with ICAO Annex 13 and internal procedures.
- Collaborated closely with Flight Operations, Engineering, and Safety departments to assess operational hazards and contributing factors.
- Prepared comprehensive safety reports, dashboards, and trend analyses for senior management and safety review boards.
- Supported development, tracking, and closure of Corrective and Preventive Actions (CAPA) arising from investigations and audits.
- Contributed to safety promotion initiatives by translating complex flight data into actionable safety insights for operational staff.
- Assisted in development and delivery of safety training and awareness programmes related to flight data findings.
Aircraft Handling Officer
Aerodarat Services Sdn Bhd
01.2016 - 01.2018
- Coordinated aircraft ground handling operations including ramp activities, turnaround coordination, and safety-critical tasks.
- Ensured strict compliance with ground handling procedures, safety regulations, and operational manuals.
- Actively identified and reported safety hazards, contributing to occurrence reporting and investigation processes.
- Participated in safety briefings, audits, and toolbox talks to promote a proactive safety culture on the ramp.
- Worked closely with airline representatives, operations control, and ground teams to ensure safe and efficient aircraft operations.
- Gained strong frontline operational exposure, strengthening understanding of practical aviation safety risks.
2nd Lieutenant
Malaysia Civil Defence Force
01.2016 - 01.2016
- Managing Staffs and Officers database.
- Assisting Head of Department in managing the Force.
- Squad Leader in disaster management of the force.
- Certified first aider and paramedic by the Force.
Technical Services Engineer
FTuned Racing Suspension
01.2015 - 01.2016
- Assigned as technical related issue solver and as a salesperson of the company.
- Managing any technical amendments, Research & Development and technical drawing for the company's products line.
- Ensure safety being practised by technical workers and monitor the manpower needed in each task.
- Acted as a vehicle tester and evaluation maker for every task tuning.
- Official race car driver for the company in Local Grassroots Time Attack and Gymkhana Races and Malaysia Speed Festival National Race Series at Sepang International Circuit.
Engineering Trainee
Sepang Aircraft Engineering Sdn. Bhd
01.2015 - 01.2015
- Avionics (B2) section engineering trainee.
- Assisting Licensed Aircraft Engineer conducting maintenance and rectification on customer's aircraft.
Engineering Trainee
Royal Malaysian Police Airwings
01.2012 - 01.2012
- Assisting Licensed Aircraft Maintenance Engineer and Technician performing troubleshooting and rectification.
- Performing Daily Inspection for every morning on standby of scheduled flying aircraft.
- Involved in WESCAM Project for technical assistance and ground crew for air surveillance enforcement.
Customer Services Assistant
Aeon Group Malaysia (AU2)
01.2008 - 01.2009
- First career while waiting for University calls.
- Carried out exceptional customer service to the customers.
Education
EASA Part 147 Aircraft Maintenance Engineer (B2) - Aircraft Maintenance Engineering (Avionics)
City of Bristol College
Bristol, UK03-2015
Diploma of Eng Tech in Avionics Maintenance - Aircraft Maintenance Engineering
UniKL Malaysian Institute of Aviation Technology
Sepang, Selangor, Malaysia10-2012
Skills
Customer relations
Quality assurance
Team collaboration
Analytical thinking
Root-cause analysis
Documentation management
Continuous improvement
Risk management
Effective communication
Data analysis
Attention to detail
Project planning
Process analysis
Audit reporting
Project management
Certification
IATA Diploma in Safety Management System (Ongoing)
Extracurriculars
IRONMAN 70.3 Asia Pacific Championship 2023, (Langkawi) Finisher
IRONMAN 70.3 Bangsaen 2024, (Thailand) Finisher
IRONMAN 70.3 Langkawi 2025, (Langkawi) Finisher
Timeline
Specialist (Contract)
Apple
01.2025 - Current
Solution Consultant
Ideagen Limited
01.2021 - 01.2025
Flight Data Analyst
Malaysia Airlines Berhad
01.2018 - 01.2021
Aircraft Handling Officer
Aerodarat Services Sdn Bhd
01.2016 - 01.2018
2nd Lieutenant
Malaysia Civil Defence Force
01.2016 - 01.2016
Technical Services Engineer
FTuned Racing Suspension
01.2015 - 01.2016
Engineering Trainee
Sepang Aircraft Engineering Sdn. Bhd
01.2015 - 01.2015
Engineering Trainee
Royal Malaysian Police Airwings
01.2012 - 01.2012
Customer Services Assistant
Aeon Group Malaysia (AU2)
01.2008 - 01.2009
EASA Part 147 Aircraft Maintenance Engineer (B2) - Aircraft Maintenance Engineering (Avionics)
City of Bristol College
Diploma of Eng Tech in Avionics Maintenance - Aircraft Maintenance Engineering
UniKL Malaysian Institute of Aviation Technology