MUHAMAD QAYYIM KARMAN MOHD KHALED
SENIOR CONTENT MODERATOR
Bukit Antarabangsa, Ampang
Summary
Developed skills in fast-paced digital environment, focusing on content evaluation, critical thinking, and effective communication. Demonstrated ability to adhere to guidelines, manage high volumes of content, and ensure positive user experience. Looking to transition into new field, leveraging these transferrable skills to contribute to dynamic and collaborative team.
Overview
9
9
years of professional experience
2
2
Languages
Work History
SENIOR CONTENT MODERATOR
Concentrix
11.2020 - Current
- Review user generated contents and remain up to date with client platform policies to ensure users' safety.
- Specialized in complex grey - area contents escalated by tier 1 agents which require detailed review and careful judgement based on policy knowledge based.
- Promoted to Tier 2 agent.
- Achieve 100% internal quality score for live queues and 95% Golden set score for experimental queues set by clients.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Graphic Designer and Administrative Executive
Fames Management Sdn Bhd
11.2019 - 05.2020
- Produce graphic artwork for company events and marketing materials
- Responsible for company account which are to track expenses and income, do account filing and manage petty cash.
- Act as company administrative which are to liaise with supplier, create invoice, manage logistic and do ad hoc documentation.
- Responsible in being a wedding coordinator as required in time which are to plan, coordinate and prepare essential documentation to ensure smoothness of program.
- Act as technical man for every wedding that take place on our venues which are to liaise with client, prepare proper documentation of client requirements, manage sound & video cues, control sound mixer and work with emcee to ensure event ambient is at best.
Stakeholders Management (Internship)
Malakoff Corperation Berhad
02.2019 - 05.2019
- Responsible in doing graphic design for internal or external department activities and events.
- Given opportunity by supervisor in leading one of stakeholders engagement event which is to organized a futsal tournament between stakeholders.
- Involve with courtesy call and engagement with stakeholders.
Sales Associate
Fossil Malaysia
12.2015 - 08.2016
- Responded to telephone inquiries by providing quality service to customers and associates.
- Thoroughly learned the company's product offerings and contributed to an increase in monthly sales.
- Responsible of executing store opening and closing adhering to the SOP.
- Strived for quick complaint resolution of customer problems.
- Learn and apply engrave machine.
Education
Bachelors of Event Management -
University Technology Mara
04.2001 -
Diploma in Creative Technology Management -
University Technology Mara
04.2001 -
Skills
- Microsoft Word
- Microsoft Excel
- Adobe Illustrator
- Adobe Photoshop
- Content Analyst
References
Juan Carlo Tamayo - Team Leader ( Concentrix Corporation)
Contact : +60 10 - 713 4740
Timeline
SENIOR CONTENT MODERATOR
Concentrix
11.2020 - Current
Graphic Designer and Administrative Executive
Fames Management Sdn Bhd
11.2019 - 05.2020
Stakeholders Management (Internship)
Malakoff Corperation Berhad
02.2019 - 05.2019
Sales Associate
Fossil Malaysia
12.2015 - 08.2016
Bachelors of Event Management -
University Technology Mara
04.2001 -
Diploma in Creative Technology Management -
University Technology Mara
04.2001 -
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