Summary
Overview
Work History
Education
Skills
Marital Status
Academy Qualification
References
Software
Timeline
Generic
MUHAMAD NURHELMI MOHD ZUBIR

MUHAMAD NURHELMI MOHD ZUBIR

SENIOR SYSTEM SUPPORT ENGINEER
Kajang,10

Summary

Graduated in the field of software development (Diploma) in 2014. Continue to work as a system tester at Felda Prodata systems in Cyberjaya as a contract worker to gain more experience in the field of IT. Decided to change jobs field in 2018 by venturing into retail as a management trainee for a month and was promoted to Branch Manager at 99 Speedmart Sdn Bhd for four years until 2021. On year 2022, starting career as Senior System Support Engineer in Raptor Technologies Sdn Bhd. Assisting to manage Point of Sales system for FNB. Responsible to create and manage POS system for few outlets such as Papparich franchise, Original Penang Kayu Nasi Kandar franchise, Mohd Chan Restaurants, and many more.

Overview

9
9
years of professional experience

Work History

Senior System Support Engineer

RAPTOR TECHNOLOGIES SDN BHD
Kuala Lumpur, 14
08.2022 - Current
  • Helped streamline repair processes and update procedures for support action consistency.
  • Configured and tested new software and hardware.
  • Installed, configured and maintained computer systems and network connections.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Upgraded operating systems and computer software to perform compatibility with programs.
  • Assisted in development of system security protocols.

SALE ASSISTANT

NA TWENTYTHREE (CLOTHES BOOTH)
Kajang, 10
01.2022 - 07.2022

BRANCH MANAGER

99 SPEEDMART SDN BHD
Kajang, Selangor
04.2019 - 02.2021
  • Developed high-performing team through targeted recruitment, training, and performance management initiatives.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.
  • Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Maintained friendly and professional customer interactions.

ASSISTANT BRANCH MANAGER

99 SPEEDMART SDN BHD
01.2019 - 03.2019

MANAGEMENT TRAINEE

99 SPEEDMART SDN BHD
12.2018 - 01.2019

SUBTITUTE TEACHER

KEMENTERIAN PENDIDIKAN MALAYSIA (SMK SRI SAUJANA SRI PETALING)
01.2018 - 07.2018
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Implemented classroom management techniques to maintain positive learning environment.
  • Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.

JUNIOR SYSTEM ADMIN

GLOBALCLUB MASTER SDN BHD
12.2015 - 11.2016

SYSTEM TESTER

FELDA PRODATA SDN BHD
Cyberjaya, 10
07.2015 - 11.2015

Education

Higher National Diploma in Software Development

Kolej Professional Mara Beranang
Beranang Selangor
07.2014

SPM

SMK Tenggaroh A
Mersing, Johor, Malaysia
04.2001 -

Skills

  • Delivery Management

  • User Support

  • Troubleshooting skills

  • Computer System Diagnostics Software

  • Hardware support

  • Hardware and Software Repair

  • Help Desk Support

  • Call Management

  • Technical Support

  • MySQL

  • Equipment Repair

  • Network Certification

  • Decision-Making

  • Training and mentoring

  • Customer service expert

  • Delivery Management

Marital Status

MARRIED

Academy Qualification

  • KOLEJ PROFESIONAL MARA, BERANANG SELANGOR, 2010-2014, FOUNDATION & HIGHER NATIONAL DIPLOMA IN COMPUTING (SOFTWARE DEVELOPMENT)
  • SMK TENGGAROH A JOHOR, 2009, SIJIL PELAJARAN MALAYSIA
  • SK AGAMA JOHOR, 2006, SIJIL DARJAH KHAS AGAMA NEGERI JOHOR

References

  • MISS SHUHADA (AREA MANAGER) 99 SPEEDMART SDN BHD, 017 752 2699
  • ENCIK FAKHRULLAH (SUPERVISOR) NA TWENTYTHREE, 017-3227056
  • MR OWEN TAN (DIRECTOR MANAGER) RAPTOR TECHNOLOGIES SDN BHD, 013-7707277

Software

MySQL

PHP

Python

Timeline

Senior System Support Engineer

RAPTOR TECHNOLOGIES SDN BHD
08.2022 - Current

SALE ASSISTANT

NA TWENTYTHREE (CLOTHES BOOTH)
01.2022 - 07.2022

BRANCH MANAGER

99 SPEEDMART SDN BHD
04.2019 - 02.2021

ASSISTANT BRANCH MANAGER

99 SPEEDMART SDN BHD
01.2019 - 03.2019

MANAGEMENT TRAINEE

99 SPEEDMART SDN BHD
12.2018 - 01.2019

SUBTITUTE TEACHER

KEMENTERIAN PENDIDIKAN MALAYSIA (SMK SRI SAUJANA SRI PETALING)
01.2018 - 07.2018

JUNIOR SYSTEM ADMIN

GLOBALCLUB MASTER SDN BHD
12.2015 - 11.2016

SYSTEM TESTER

FELDA PRODATA SDN BHD
07.2015 - 11.2015

SPM

SMK Tenggaroh A
04.2001 -

Higher National Diploma in Software Development

Kolej Professional Mara Beranang

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