Java
Muhamad Nazir Samsudin
IT Professional
No 21 Lorong Desa Sena 3 Taman Desa Sena Tasek Gelugor
Summary
Proven expertise in enhancing customer satisfaction and streamlining incident management, as demonstrated at OSTTRA. Skilled in root cause identification and technical issue resolution, excelled in application support and maintenance. Recognized for a major upgrade in Vendavo, the Jabil's SAP Support System, with blend of user support and database configuration skills drives operational excellence and client success. Collaborates with developer team and project managers to implement application designs supporting customer needs and technical challenges.
Overview
12
12
years of professional experience
Work History
Software Engineer (freelance)
B2B Expert Support
01.2019 - 7 2024
- Collaborated with clients to define solution requirements.
- Updated old code bases to modern development standards, improving functionality.
- Maintained existing software systems by identifying and correcting software defects.
Associate II Application Support Engineer
OSTTRA
11.2020 - 06.2024
- L2 Support: addressed technical issues and guided end users through resolution.
- Strengthened client relationships through effective communication and prompt resolution of concerns.
- Increased customer satisfaction by providing exceptional support and resolving issues quickly.
Maintenance Technician
Properd Engineering Sdn Bhd
07.2019 - 10.2020
- Performed electrical and mechanical repairs to minimize downtime.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
Programmer Analyst
Jabil
12.2012 - 12.2018
- Main developer for SAP Support System, Vendavo: a third-party Java-based application intended for Commodity Marketing Management (CMM) Pricing Project
- Involved in major upgrade for Vendavo: version 6.1 to 16.3 with complex configurations
- Recognized for Vendavo Backlogs PR in late 2014
Education
Master of Science - Computer Science
Universiti Sains Malaysia
Glugor, Penang, Malaysia 04.2001 -
Bachelor - Information Technology
Universiti Utara Malaysia
Sintok, Kedah, Malaysia 04.2001 -
Skills
User Support
Root cause identification
Incident Management
Application flow processes
Technical issue resolution
Customer Support
Database configuration
Software
Object Oriented Programming
Linux
Splunk
Database
Interests
Microservices
Cloud management
Timeline
Associate II Application Support Engineer
OSTTRA
11.2020 - 06.2024
Maintenance Technician
Properd Engineering Sdn Bhd
07.2019 - 10.2020
Software Engineer (freelance)
B2B Expert Support
01.2019 - 7 2024
Programmer Analyst
Jabil
12.2012 - 12.2018
Master of Science - Computer Science
Universiti Sains Malaysia
04.2001 -
Bachelor - Information Technology
Universiti Utara Malaysia
04.2001 -
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