MUHAMAD IQBAL BIN HAMIZAN
OPEN TO THE APPROPRIATE PROFESSION
Summary
Experienced Assistant Retail Supervisor with a strong background in training, overseeing, and motivating staff. Skilled in driving sales, reducing spending, and delivering exceptional customer experiences. Utilizes an analytical management style to foster a team-centric mindset and develop sales skills in each associate.
Overview
3
3
years of professional experience
Work History
INTERNSHIP
MUHAMMAD MAHFUZ KAFALAH AGENCY
09.2021 - 02.2022
- RECEIVED ASSIGNMENTS FROM THE COMPANY TO PROVIDE POSTERS REGARDING THE SERVICE PROVIDED BY THE COMPANY
- ALSO PERFOMING TASK SUCH AS UPDATING DATA, FILES AND SOME CLIENTS INFORMATION
ASSISTANT RETAIL SUPERVISOR
FAMILYMART
07.2022 - 09.2024
- Managed daily store operations including opening/closing duties and cash handling.
- Maintained stock inventory database and managed purchase orders based on knowledge gained from sales reports.
- Assisted with training and mentoring new employees for improved team performance.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained newly hired sales team in upselling techniques.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
PART TIME BARISTA
ZUS COFFEE
09.2024 - 11.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
SPM -
SEKOLAH MENENGAH KEBANGSAAN TENANG STESEN
Segamat, Johor, Malaysia 01.2013 - 2017.01
DIPLOMA IN INFORMATION TECHNOLOGY - DIGITAL TECHONOLOGY
POLITEKNIK MUADZAM SHAH
Muadzam Shah, Pahang, Malaysia 01.2018 - 2021.01
Skills
Opening and closing duties
Personal Information
- Date of Birth: 05/29/00
- Nationality: MALAYSIAN
- Driving License: B2 D
Timeline
PART TIME BARISTA
ZUS COFFEE
09.2024 - 11.2024
ASSISTANT RETAIL SUPERVISOR
FAMILYMART
07.2022 - 09.2024
INTERNSHIP
MUHAMMAD MAHFUZ KAFALAH AGENCY
09.2021 - 02.2022
DIPLOMA IN INFORMATION TECHNOLOGY - DIGITAL TECHONOLOGY
POLITEKNIK MUADZAM SHAH
01.2018 - 2021.01
SPM -
SEKOLAH MENENGAH KEBANGSAAN TENANG STESEN
01.2013 - 2017.01
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