Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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MUHAMAD IQBAL

MUHAMAD IQBAL

Customer Service
Puchong

Summary

Experienced Customer Services Representative with 9+ years of experience improving productivity, efficiency, and service quality in various settings. I am a proactive person who tackles challenges in a respectable way. I'm able to work in a face-paced, changing environment at all levels of the organization. Excellent organization, communication, and relationship-building skills. I'm driven and motivated to help the organization thrive. At this time, I'd like to work for a company looking for people who are willing to work hard and commit themselves to success. I'm excited to broaden my knowledge and abilities and contribute as a valuable asset to your company.

Overview

12
12
years of professional experience

Work History

Barista

Bal.Kopi Slowbar/ Home Barista
Puchong
09.2021 - Current
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Promoted additional items with beverages, increasing store sales.
  • Complied with standards for merchandising, stocking and storing product.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Grab Support Profesional

Grab Sdn Bhd
Petaling Jaya
09.2013 - Current
  • Delivered services to customer locations within specific timeframes.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Onboarded new temps by entering employee information into systems.

Customer Service Representative

TM Point
Subang Jaya
12.2012 - 12.2013

SKS Coach Builder SDN BHD

Internship
Puchong
01.2011 - 06.2011
  • Completed precise measurements using special tools.

Education

Diploma - Mechanical Manufacturing

Politeknik Seberang Perai

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Skills

Microsoft Word

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Accomplishments

  • Participate in Seminar of AUTOCAD by Adobe Company at Politeknik Seberang Perai
  • Members of maintenance crew in hostel Politeknik
  • Seberang Perai
  • Members of ''rakan perpustakaan'' at Politeknik
  • Seberang Perai.
  • Enter training espresso class with kopi o suam

Timeline

Barista

Bal.Kopi Slowbar/ Home Barista
09.2021 - Current

Grab Support Profesional

Grab Sdn Bhd
09.2013 - Current

Customer Service Representative

TM Point
12.2012 - 12.2013

SKS Coach Builder SDN BHD

Internship
01.2011 - 06.2011

Diploma - Mechanical Manufacturing

Politeknik Seberang Perai

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MUHAMAD IQBAL Customer Service